Top 31 Passenger service lead Jobs in Columbus

IT Project Analyst (In-Person Daily)
Columbus Regional Airport Authority —Columbus, OH
- $65,000 - $85,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
Quick Apply
11d
Direct Support Professional (DSP) Day Program - Cleveland Ave
Learning Never Ends —Columbus, OH
- From $17 an hour
- Full-time
- Experience working with individuals with developmental disabilities
- High school diploma or GED
- Driver's License
- Paid training
- Health insurance
Quick Apply
13d
vice president for transportation company
Urban Express Charter —Columbus, OH
- $57,811.63 - $95,000.00 a year
- Contract
- Background check
- Customer service
- 5 years
Quick Apply
Procurement Specialist
Columbus Regional Airport Authority —Columbus, OH
- $65,000 - $80,000 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
Quick Apply
9d
Passenger Service Lead
Alliance Ground International —Columbus, OH
- Full-time
- Management
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Transportation Security Officer
US Transportation Security Administration —Columbus, OH
- $48,110 - $59,316 a year
- Overtime
- Background check
- 18 years or older
- Ability to walk for extended periods
- Travel reimbursement
- Paid holidays
Operations Manager - CMH Airport
PrimeFlight Aviation Services Inc —Columbus, OH
- $60,000 a year
- Extended hours
- Background check
- 18 years or older
- 5 years
Quick Apply
Airline Passenger Service Agent
TREGO DUGAN AVIATION OF GRAND ISLAND INC —Columbus, OH
- $16 an hour
- Part-time
- Background check
- 18 years or older
- Sales
Aircraft Cleaner - CMH Airport
PrimeFlight Aviation Services Inc —Columbus, OH
- $14.50 an hour
- Part-time
- Background check
- 18 years or older
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Day Shift Warehouse Supervisor
Kenda Tires —Reynoldsburg, OH
- $55,000 - $70,000 a year
- Full-time
- Mid-level
- Forklift
- Critical & Intensive Care
- Paid holidays
- Disability insurance
Quick Apply
Transportation Aide/Certified Nurse Assistant
Majestic Care of Whitehall —Whitehall, OH
- Full-time
- CPR Certification
- BLS Certification
- 21 years or older
- Paid holidays
Quick Apply
CDL A Truck Driver - 100% No-Touch
Paschall Truck Lines —Ohio
- Up to $0.69 per mile
- Full-time
- No touch freight
- CDL A
- Mid-level
- Passenger ride along program
- Health insurance
Quick Apply
8d
Ground Ramp Supervisor
Alliance Ground International —Columbus, OH
- Weekends as needed
- Heavy equipment operation
- Mid-level
- Ability to lift 50 pounds
- On-the-job training
- Opportunities for advancement
Quick Apply
1d
Manager Columbus VA
PARKING VETERANS INC —Columbus, OH
- $18.37 - $23.46 an hour
- Part-time
- Mid-level
- Team management
- Recruiting
Quick Apply
Sales Executive
Bus Service Inc. —Canal Winchester, OH
- $150,000 - $175,000 a year
- 8 hour shift
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Paid holidays
- Health insurance
Quick Apply
5d
Warehouse Associate
TBC Corporation —Lockbourne, OH
- $17 - $19 an hour
- Full-time
- 18 years or older
- Forklift
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
Senior Legal Analyst & Litigation Project Manager
Samsara —Columbus, OH
- $92,820 - $124,800 a year
- 8 years
- Organizational skills
- Senior level
- Health insurance
- Parental leave
Project Superintendent
O’Brien Robinson Construction Services —Dublin, OH
- Construction site
- Writing skills
- Ability to climb stairs
UX Product Designer, Lead (NJUS)
NetJets —Columbus, OH
- 6 years
- Computer Science
- Master's degree
- Health savings account
- Disability insurance
Director, Airfield & Facilities Maintenance
Columbus Regional Airport Authority —Columbus, OH
- Full-time
- Finance
- Analysis skills
- Bachelor's degree
12d

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passenger service lead jobs near columbus

IT Project Analyst (In-Person Daily)

Columbus Regional Airport Authority -
Columbus, OH

Quick Apply

Job Details

Full-time
$65,000 - $85,000 a year
11 days ago

Qualifications

Change management
Managing projects
Analysis (software development lifecycle)
Cross-functional collaboration
Project stakeholder communication
Cross-functional communication

Full Job Description

The Columbus Regional Airport Authority manages and operates passenger-focused John Glenn Columbus International Airport (CMH), cargo-focused Rickenbacker International Airport (LCK), and general aviation airport Bolton Field (TZR).

We are a diverse group of committed and talented professionals who show up every day to take CRAA to new heights. Although our roles are as diverse as we are – from Custodial Services to Customer Service, from Accounting to Airport Police, from HVAC to Human Resources – we have one common goal: connect Ohio with the world.

Our organization is in constant motion, moving people and cargo 365 days a year. With our core values of Accountability, Innovation and Respect guiding us, we each do our part to contribute to our organization, the aviation industry, local businesses, and the economy. We create experiences for passengers, we create opportunities for businesses, and we create economic growth for Columbus.

Trust and respect are the foundation of our culture. We invite new ideas. We encourage innovation. We are inclusive and welcoming. We are empowered to enact positive change.

Your “Take Off” will be successful by doing the following with excellence:

Business Analysis:

Lead requirements elicitation, analysis, and documentation for new and existing technology initiatives.
Facilitate workshops and stakeholder interviews to define business needs, uncover gaps, and translate concepts into actionable specifications.
Map current (“as‑is”) and future (“to‑be”) business processes, identifying opportunities for optimization and alignment with organizational goals.
Develop clear business requirements, use cases, functional specifications, and supporting documentation.
Maintain end‑to‑end requirements traceability throughout the project lifecycle.

Project Chartering & Scoping:

Partner with stakeholders to define the scope, objectives, success criteria, constraints, and assumptions for proposed initiatives.
Collaborate with business partners to create charters and Work Breakdown Structures (WBS) that clarify goals and outline key deliverables.

Finalize initiation documentation for a structured hand-off to the Project Manager responsible for execution and closeout.
Maintain the Enterprise Project List by collaborating with departments across the organization to identify active and upcoming initiatives, ensuring alignment and optimization of resource allocation.

Relationship Management:

Facilitate strong partnerships across departments, ensuring visibility into enterprise priorities and project demand. Acts as a liaison between business units and IT, enabling clear communication, alignment, and proactive identification of cross‑departmental impacts.

Process Improvement:

Lead or support continuous improvement initiatives leveraging Lean techniques, root cause analysis, workflow optimization, and automation assessment.
Recommend and implement changes to increase operational efficiencies and enhance service delivery.
Work with partners to define success metrics and monitor the impact of adopted improvements.

General:

Salary range for this position is $65,000.00 - $85,000.00, annually. The offered salary is evaluated using internal equity, job knowledge, skills, experience, and other key factors.

Your “Landing” will be smooth if you meet th e following requirements:

5+ years’ experience as a business analyst for technology projects
5+ years’ experience as a project manager, leading and managing technology projects
Bachelor's Degree in Business, Computer Science, Information Systems, or equivalent experience.
Ability to plan complex project frameworks and manage multiple priorities efficiently.
Expert at bridging the gap between business and technical teams through effective communication, respectful collaboration, and organizational change management.
Project Management Professional (PMP®) certification from the Project Management Institute, preferred.
Business Analysis Professional Certification (CBAP® or PMI-PBA®), preferred.
Certified Scrum Master or other Agile certifications, preferred.
Able to pass a pre-employment drug test, which includes testing for marijuana (medical marijuana cards are not acceptable)

The Columbus Regional Airport Authority is an equal opportunity employer and does not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, age, national origin, veteran status, disability, and all other groups or classes protected by applicable federal, state or local laws. The Authority does not tolerate violence or drug use in the workplace.

Work Location: In person

Quick Apply

Refine Your Search

passenger service lead jobs in columbus

IT Project Analyst (In-Person Daily)

Direct Support Professional (DSP) Day Program - Cleveland Ave

vice president for transportation company

Procurement Specialist

Passenger Service Lead

Transportation Security Officer

Operations Manager - CMH Airport

Airline Passenger Service Agent

Aircraft Cleaner - CMH Airport

Day Shift Warehouse Supervisor

Transportation Aide/Certified Nurse Assistant

CDL A Truck Driver - 100% No-Touch

Ground Ramp Supervisor

Manager Columbus VA

Sales Executive

Warehouse Associate

Senior Legal Analyst & Litigation Project Manager

Project Superintendent

UX Product Designer, Lead (NJUS)

Director, Airfield & Facilities Maintenance

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