Top 2 Patient relations representative Jobs in Columbus

Patient Representative - 3rd Shift
The Ohio State University Wexner Medical Center —Columbus, OH
- Online Application
- Background check
- Writing skills
- Pass drug screening
- Paid parental leave
- Disability insurance
6d
Front Desk Receptionist/Call Center
Professional VisionCare, LLC —Johnstown, OH
- $17 an hour
- Full-time
- Background check
- Private practice
- Ability to climb stairs
- Paid training
- Health savings account
Quick Apply
11d

Related jobs to explore

Based on your search for patient relations representative

Career Facilitator - Digital Equity
Goodwill Columbus —Columbus, OH
Must have validOH driver’s license and personal auto insurance. With the understanding that business and employers are key customers of the workforce…
$21 an hour
Quick Apply
Patient Representative - 3rd Shift
The Ohio State University Wexner Medical Center —Columbus, OH
They anticipate and identify needs, address any issues or concerns, and oversee the arrival and departure experiences of guests, patients, and visitors.
6d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Patient Representative - 3rd Shift
The Ohio State University Wexner Medical Center —Columbus, OH
They anticipate and identify needs, address any issues or concerns, and oversee the arrival and departure experiences of guests, patients, and visitors.
6d
Access Specialist II
Dayton Children's Hospital —Springfield, OH
Under the general supervision of the Patient Access Manager, this position performs imperative duties, which may include, but not limited to appointment…

Show more jobs in cities nearby

I want to receive the latest job alert for patient relations representative in columbus

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

patient relations representative jobs near columbus

Patient Representative jobs in Columbus, OH

Patient Representative jobs in Grand Prairie, TX

Patient Representative jobs in Jersey City, NJ

Patient Care Technician jobs in Albany, NY

Patient Representative jobs in Albany, GA

Patient Service Representative Advocate jobs in Chicago, IL

Patient Representative jobs in Concord, NC

It Help Desk jobs in Massachusetts

Front Desk Receptionist jobs in Hockessin, DE

Front Desk Receptionist jobs in Knoxville, TN

Hospital Front Desk jobs in New York, NY

Front Desk Receptionist jobs in Loudoun County, VA

Hotel Front Desk jobs in Boston, MA

Front Desk Receptionist jobs in Long Beach, CA

Front Desk jobs in Phoenix, AZ

Patient Representative - 3rd Shift

The Ohio State University Wexner Medical Center -
Columbus, OH

Apply Now

Job Details

Full-time
6 days ago

Benefits

Paid parental leave
Disability insurance
Health insurance
Dental insurance
Parental leave
Vision insurance
Loan forgiveness
Retirement plan
Prescription drug insurance

Qualifications

Customer communication
Writing skills
Conflict management
Cross-functional collaboration

Full Job Description

Address:
410 W 10th Ave
Columbus,
OH
Job Number: R157003
Posted Date: 8/10/2026
Type: Full time

Current Employees and Students: Please log in to Workday to use the internal job search and application process.

Scope of Position

The Patient Experience Department is responsible for supporting a patient and family-centered culture and leading initiatives designed to evaluate and improve the patient experience. Departmental functions include patient experience measurement and strategy, patient relations, patient and family advisory programs, interpreter services, pastoral care, and information desk services. The Patient Experience Department is responsible for meeting accreditation and regulatory requirements related to patient rights, organizational ethics, and resolution of patient concerns.

The Patient & Family Relations Representative (T2) provides personalized guidance and support to ensure a positive patient and family experience from arrival to departure. They anticipate and identify needs, address any issues or concerns, and oversee the arrival and departure experiences of guests, patients, and visitors. By building relationships with patients, families, volunteers, students, and staff through Visitor Management policies, software, and procedures, they create an environment that promotes optimum patient experience and satisfaction.

The Ohio State University Wexner Medical Center is committed to enhancing the quality of care provided to patients and families. This position is responsible for providing family support, education, mediation/issue resolution, project support, and patient information in the Specialty Waiting areas and hospital entrances to achieve optimal quality and communication. Additionally, the role supports the development, implementation, and coordination of programs and services that promote positive patient relations and satisfaction, including customer service behaviors and First Impressions skills.

Position Summary

Through personal interaction with families and visitors, collaboration with volunteers, and connections with other OSUMC services, the Patient and Family Relations Representative provides effective and timely communication, information, visitation, physical comfort, and emotional support. They respond to family and visitor concerns with empathetic verbal communication, provide important non-clinical information, and offer proactive customer service interventions by anticipating the needs and feelings of families and visitors. They utilize interpersonal, diplomacy, and conflict management skills, as well as service recovery approaches when necessary.

Because the lobby and visitor lounge environment can sometimes become overwhelming and confusing to families and visitors, the Patient and Family Relations Representative actively communicates family issues, questions, and concerns, and provides regular communication and updates to families and visitors.

Minimum Qualifications

Must be available to work one of the following shifts:
Sun - Thu: 10:00 pm - 6:30 am
Sun - Thu: 11:00 pm - 7:30 am
Sun, Mon, Tues: 8:00 pm - 6:30 am
High school diploma and a minimum of 1 year of experience in customer service or patient relations desired.
Evidence of customer service skills/training and ability to collaborate with a variety of individuals across the organization.
Evidence of highly refined interpersonal skills, conflict resolution, problem solving, and writing and verbal communication skills.

Our Comprehensive Employee Benefits Include

An array of retirement plan options, each with a generous employer contribution.
Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
Paid vacation and sick leave, including short and long-term disability and paid parental leave.
Get the most out of the Public Service Loan Forgiveness program.
And much more!

Screen reader users may encounter difficulty with the online application. For assistance with applying, please contact [email protected]. If you have questions while submitting an application, please review these frequently asked questions.

Thank you for your interest in working at Ohio State.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.

Apply Now

Refine Your Search

patient relations representative jobs in columbus

Patient Representative - 3rd Shift

Front Desk Receptionist/Call Center

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for patient relations representative in columbus

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected