Top 89 Personal lines customer service representative Jobs in Columbus

Member Service Representative (Personal Banker - Sales)
KEMBA Financial Credit Union —Columbus, OH
- $21 - $30 an hour
- Full-time
- Organizational skills
- Leadership
- Communication skills
- Cell phone reimbursement
Quick Apply
12d
Veterinary Receptionist/ Customer Service Representative
Worthington Woods Animal Care Center —Columbus, OH
- $17 - $20 an hour
- Full-time
- Mid-level
- 3 years
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
2d
Field Service & Meter Reader Representative
Suburban Natural Gas Company —Lewis Center, OH
- $21 - $25 an hour
- Overtime
- Clean driving record
- Pass drug screening
- CDL A
- Profit sharing
- Health insurance
Quick Apply
Member Service Representative III (Personal Banker - Sales)
KEMBA Financial Credit Union —Columbus, OH
- $23.50 - $26.50 an hour
- Full-time
- Mid-level
- Organizational skills
- 2 years
Quick Apply
Territory Sales Consultant - Columbus
IGS Energy —Grove City, OH
- $50,000 - $100,000 a year
- Full-time
- Background check
- Clean driving record
- Driver's License
- Paid training
- Wellness program
Quick Apply
Territory Sales Consultant - Columbus
IGS Energy —Columbus, OH
- $50,000 - $100,000 a year
- Full-time
- Background check
- Clean driving record
- Driver's License
- Paid training
- Wellness program
Quick Apply
Store Representative - Days (part-time)
Serv-U-Success —Delaware, OH
- $16 - $18 an hour
- Part-time
- Ability to walk for extended periods
- Merchandising
- No high school diploma
- Health savings account
- Health insurance
Quick Apply
7d
Representative, Life Solutions Center
Nationwide —Grandview Heights, OH
- 8 hour shift
- Hybrid work
- Finance
- High school diploma or GED
- US work authorization
- Paid holidays
- Disability insurance
2d
Insurance Customer Service
Associated Insurance Agencies —Westerville, OH
- $45,000 - $55,000 a year
- Full-time
- Office
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Production Operator
National Beverage Corp —Columbus, OH
- Weekends as needed
- 18 years or older
- Ability to walk for extended periods
- Pass drug screening
Quick Apply
2d
Representative, Annuity Solutions Center
Nationwide —Grandview Heights, OH
- 8 hour shift
- Hybrid work
- Finance
- High school diploma or GED
- US work authorization
- Paid holidays
- Disability insurance
Production Operator
Shasta Beverages, Inc —Columbus, OH
- Weekends as needed
- 18 years or older
- Ability to walk for extended periods
- Pass drug screening
Quick Apply
2d
CASINO HOST
Hollywood Casino at Columbus —Columbus, OH
- $55,000 a year
- Full-time
- Sales
- Basic math
- English
- Health insurance
- Paid time off
Area Supervisor
Ross Stores —Columbus, OH
- $14.50 - $18.40 an hour
- Weekends as needed
- Merchandising
- Sanitation
- English
- Commuter assistance
- Health savings account
Quick Apply
Store Representative - Days
Serv-U-Success —Columbus, OH
- $16 - $18 an hour
- Weekends as needed
- Ability to walk for extended periods
- Merchandising
- No high school diploma
- Health savings account
- Health insurance
Quick Apply
8d
Part Time Sales Associate - BOSS Store, Easton Town Center
Hugo Boss —Columbus, OH
- $15 an hour
- Part-time
- Bachelor of Science
- Merchandising
- Mid-level
- Dental insurance
- 401(k)
Utility Worker
Aqua Ohio, Inc. —Westerville, OH
- $28.91 an hour
- Overtime
- Schematics
- Ability to walk for extended periods
- CDL A
- Opportunities for advancement
Quick Apply
14d
Client Relationship Representative (Universal Banker)
First Merchants Bank —Columbus, OH
- Call employer
- Mid-level
- Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
Quality Control Tech II
National Beverage Corp —Columbus, OH
- Weekends as needed
- 18 years or older
- Microsoft Excel
- Ability to walk for extended periods
Quick Apply
Claims - Field Claims Representative
The Cincinnati Insurance Companies —Columbus, OH
- $57,000 - $90,000 a year
- Day shift
- Mid-level
- Driver's License
- Bachelor's degree
- Paid time off
- 401(k) matching

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personal lines customer service representative jobs near columbus

Member Service Representative (Personal Banker - Sales)

KEMBA Financial Credit Union -
Columbus, OH

Quick Apply

Job Details

Full-time
$21 - $30 an hour
12 days ago

Benefits

Cell phone reimbursement

Qualifications

Organizational skills
Leadership
Communication skills
Entry level

Full Job Description

Title: Member Services Representative (I, II, III, Lead or Senior)

Reports to: Branch Manager

Supervises: None

Status: Non-Exempt

Objective

The Member Services Representative is a results-driven position responsible for performing a broad variety of member-focused sales, service, account maintenance, and branch support activities that help enrich the financial lives of our members. This high-contact sales and service position requires the ability to engage effectively with members and other KEMBA associates in person, by telephone, and in writing while providing consistent solutions that meet member needs. Depending on experience and level, this role may also support lobby management, teller-related functions, sales tracking, outbound calling, community involvement, mentoring, and support to other Member Service Representatives and branch leadership.

Duties and Responsibilities

Assumes responsibility for the effective and professional performance of member sales and service-related functions
Greets, welcomes, and assists members by identifying their needs, offering options, and directing them to the appropriate support or service channel when needed
Recommends products and services that assist in meeting members’ financial needs
Resolves member requests, questions, and concerns promptly, courteously, and professionally through listening, problem solving, and offering solutions
Meets or exceeds all sales, service, and productivity goals established for the position
Answers and responds to member inquiries and questions in person, by telephone, and in writing
Performs file maintenance, account changes, and member account servicing as necessary
Assumes teller line functions including, but not limited to, business member transactions, cash transactions, balancing drawer, vault, and recycler responsibilities
Assists members both inside and outside of the branch, including support with ITM machines
Maintains audit controls including, but not limited to, dual control, key control, logs and reports, alarms, safe deposit box procedures, and teller-related audit responsibilities
Professionally services basic member activity, including processing address changes, adding names to accounts, placing check orders, ordering replacement ATM/debit cards, setting up direct deposit, processing wire transfers and stop payments, providing statement printouts and check copies, and opening deposit accounts
Establishes and maintains professional relationships with members while keeping them informed of Credit Union services and policies
Maintains and projects the Credit Union’s professional reputation through effective member care and service delivery
Establishes and maintains effective coordination and working relationships with branch associates, support areas, and management
Works as a team member with other KEMBA associates and keeps leadership informed of area activities and significant concerns
Completes required reports and records accurately and promptly and attends meetings as required
Maintains an up-to-date status of sales, service, support, and processing activity with routine reporting to management
Follows KEMBA’s processes and systems consistently, including member interaction, appointment planning, outbound calling, and sales activity tracking tools, as applicable
Proactively offers new services to existing members and non-members to support increased product and service utilization
Initiates outbound calling activities that support qualified new memberships and expanded member relationships
Qualifies and originates loan and deposit services for members in a manner consistent with policy and procedures
Targets, sells, and originates new memberships for qualified non-member candidates
Provides financial management and planning support consistent with KEMBA’s goal to promote members’ financial well-being
Provides a high level of sales and service support for inbound member activity resulting from branch visits and member calls
Closely coordinates with support areas for the effective processing and servicing of new and existing loan and deposit business
Regularly attends community events and serves as an advocate for KEMBA and the branch
Supports and mentors other Member Service Representatives by modeling KEMBA’s processes, sales systems, member care expectations, and service standards, as experience allows
Motivates associates to cross-sell services, provide referrals, and promote automated services using KEMBA’s processes and systems, as applicable
Provides feedback and support to branch associates and the Branch Manager, including recognizing associate achievement and acting as a role model and resource, as applicable
Ensures member satisfaction by helping address member complaints and resolve account-related concerns, including support in the Branch Manager’s absence when applicable
Registers with the Nationwide Mortgage Licensing System as a Mortgage Loan Originator and maintains and renews registration, including completion of related compliance training as directed by KEMBA
Performs all duties in a manner that is fully compliant with applicable industry regulations as well as KEMBA policy and procedures
Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures
On a self-direct basis, continues to improve individual level of competency through training and certification on established educational programs
Relates to others beyond giving and receiving instructions:
- Communicates with coworkers or peers without exhibiting behavioral extremes
- Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
- Responds appropriately to criticism from a supervisor
Performs other duties as required by management

Required Qualifications

High school diploma or equivalent education or experience
Prior customer service experience, with sales-focused or financial services experience preferred for higher-level placement
Demonstrated ability to meet individual sales, service, productivity, and accuracy expectations
Strong organizational skills and attention to detail
Values a high degree of accuracy
Professional demeanor and positive, outgoing attitude
Effective communication skills
Basic PC skills, including Windows
Assertive problem-solving skills

Position Level Notice

This position may be filled at the Member Services Representative I, II, III, Senior Member Services Representative, or Lead Member Services Representative level. Placement within the Member Services Representative career path will be determined based on the selected candidate's experience, demonstrated sales and service performance, financial services knowledge, leadership capabilities, and overall qualifications. Compensation will be commensurate with the level and experience of the successful candidate.

Experience Considerations for Level Placement

Candidates may be considered for higher-level Member Services Representative positions based on demonstrated experience and success in the following areas:

Experience in a sales-focused environment with individual performance goals
Experience in financial services, banking, or credit unions
Demonstrated success achieving sales, service, productivity, and operational goals
Experience originating and servicing consumer loan and deposit products
Strong knowledge of branch operations, controls, and compliance requirements
Proven ability to build member relationships and deepen product utilization
Experience conducting outbound calling and business development activities
Demonstrated ability to mentor, coach, or serve as a resource to peers

Physical Demands

The physical demands listed below represent those necessary to perform the essential functions of this role. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions.

The employee is regularly required to sit, use their hands, reach with arms, and communicate verbally and orally. Occasional standing, walking, and lifting of objects up to 25 pounds are required. Vision requirements include close, distance vision, and focus adjustment.

Eligibility

Laptop: No
Remote/Hybrid Work: No
Cell Phone Reimbursement: No
Vehicle Reimbursement: No
Incentive(s): Yes

Quick Apply

Refine Your Search

personal lines customer service representative jobs in columbus

Member Service Representative (Personal Banker - Sales)

Veterinary Receptionist/ Customer Service Representative

Field Service & Meter Reader Representative

Member Service Representative III (Personal Banker - Sales)

Territory Sales Consultant - Columbus

Territory Sales Consultant - Columbus

Store Representative - Days (part-time)

Representative, Life Solutions Center

Insurance Customer Service

Production Operator

Representative, Annuity Solutions Center

Production Operator

CASINO HOST

Area Supervisor

Store Representative - Days

Part Time Sales Associate - BOSS Store, Easton Town Center

Utility Worker

Client Relationship Representative (Universal Banker)

Quality Control Tech II

Claims - Field Claims Representative

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