We are looking for experienced 9-1-1 Dispatchers who can step in and quickly make a difference for our community. If you have experience in an emergency communications center handling 9-1-1 and police, fire, and/or EMS dispatch, we would love to talk to you.
Pay is commensurate with experience:
1+ Years = $31.02 an hour
2+ Years = $32.43 an hour
3+ Years = $33.88 an hour
4+ Years = $36.42 an hour
Delaware offers a great atmosphere and benefits. In addition to advanced step placement for pay, prior public service credit allows for a higher vacation earning placement. A shift differential of $1.00 per hour is paid for second and third shift hours.
This posting is specifically for individuals who have experience in this field. While we prefer candidates with CPR/AED, APCO PST1, and emergency medical dispatch certifications, we are willing to train the right candidate with the minimum experience.
Learn more about the department:
DELCOMM is the primary public safety answering point for Delaware County, answering all landline, voice-over-internet, and wireless 9-1-1 calls placed in the County. We dispatch for thirteen fire departments, Delaware County EMS, Delaware County EMA, Powell Police Department, and Delaware City Police Department.
The individual responds to requests for service via telephone and radio, employing telephone interviewing techniques and radio transmissions, rapidly and accurately processing information, prioritizing, making referrals, and initiating the proper response promptly, maintaining caller, responder, and public safety awareness. The individual reports directly to a Tour Commander.
The nature of our work requires that our team members work irregular hours, including nights, weekends, and holidays. Shifts are determined biannually based on seniority.
Shifts
First Shift – 6:00am to 2:00pm
Second Shift – 2:00pm to 10:00pm
Third Shift – 10:00pm to 6:00am
Selection Process for an August 24th start date.
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July 19th - Job post closes
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July 22nd - Deadline for candidates to view an informational video and fill out a survey (will be emailed after application review)
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July 26th - Candidates who indicated they would like to move forward must complete Criticall testing by this date (this will be emailed to you)
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July 31st – Selected candidates will receive interview times to be held the first week of August.
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Selected candidates will receive their offer for a targeted start date of August 24th.
DELCOMM is a CALEA-accredited employer.
Job Standards:
Individual must have a high school diploma or GED, familiarity with computers and basic computer applications, and keyboarding experience. As a condition of continued employment, within one year of the hire date, the individual must successfully complete and maintain certification in CPR/AED, all the current APCO required disciplines, NIMS certifications, and any other required standards. Individual must meet and maintain all required licenses and certifications as a continued condition of employment.
Must possess a valid driver’s license and have an acceptable driving record. Individual must meet and maintain qualifications for driving on county business at all times, including insurability. Must maintain all required licenses and certifications as a continued condition of employment.
Essential Functions:
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Provides emergency first responder communications link between the public and public safety entities;
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Processes telephone calls, analyzes situations rapidly and accurately, determines effective courses of action, completes required paperwork, maintains detailed records of action, and performs clerical duties as needed;
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Provides standardized emergency telephone procedures to callers using an automated pre-arrival telephone instruction system;
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Processes radio communications for public safety responders and maintains detailed records of such traffic;
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Assists public safety entities in disaster response and preparedness;
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Maintains thorough working knowledge of all operational and administrative rules, regulations, codes, laws, policies, and procedures that govern duties within the Center and employment within the County;
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Establishes and maintains effective working relationships with emergency response personnel;
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Aids management by recommending operational procedures to the supervisor;
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Identifies and reports equipment problems and outages to the supervisor;
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Supports the Database Technician in the maintenance of the electronic and manual databases;
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Drives to the Emergency Operations Center, backup Communications Center, the Communications Center, or alternate location during an emergency recall as defined by Center policy;
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Demonstrates regular and predictable attendance;
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Attends various training sessions, video conferences, and workshops;
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Hold as confidential all aspects of the job;
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Performs typing, word processing, and related computer operations;
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Works overtime and outside of typical work schedule/business hours as required; and
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Any other duties as assigned;
Supplemental Information:
Scheduling Requirements
DELCOMM is a 24 hours a day, 365 days a year operation. Due to the nature of our work, staff may be required to work irregular hours, Night Shifts, Weekends, and Holidays.
Shifts
First Shift – 6:00am to 2:00pm
Second Shift – 2:00pm to 10:00pm
Third Shift – 10:00pm to 6:00am
Management cannot guarantee what shift you will be on or what days off you will have. Per the Union Contract, employee schedules go out for bid twice per year. The shift you bid to will run from mid-January to mid-July and mid-July to mid-January.
DELCOMM maintains a list for mandating staff to report to work in case of calls off. This would require you to accept last minute changes in your work schedule, which may require you to cancel personal plans.
Training Process
The training process consists of the following five phases.
Phase 1 – Classroom Training
Phase 2 – Call taking in the 911 center
Phase 3 – Fire Dispatching
Phase 4 – Law Enforcement Dispatching
Phase 5 – Independent/Evaluation Only
During each phase, a Training Officer would work with you to help you learn the position and answer any questions you may have. The phase 1 schedule is Monday through Friday during regular business hours. In phases 2 through 5, you would be required to work the same days and hours as your trainer in the 9-1-1 Center. Moving from one phase to the next may require you to change days off and shifts. It should be noted Phase 3 and 4 can be switched based on the number of trainees.
Requirements for Success
The nature of our work involves listening to phone and radio communications to capture critical information. To be successful, Telecommunicators must be able to maintain good working relationships with their coworkers in a close environment. In addition, we have found that the items listed below are required to be a successful Telecommunicator. Please carefully read each item and select either yes or no.
The job of a Telecommunicator is demanding, stressful, and intense. However, it is important to understand that every time our phone rings, a person is in need of our assistance during a time they have no one else to help or turn to. This could be the worst day of their life. Telecommunicators are also the backbone and support person for law enforcement, fire, and EMS staff on a call. No other job will provide you with the sense of helping the public and public safety forces.
