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Program Manager, Service Strategy & Execution (NJUS)
NetJets —Columbus, OH
Build and own the presentation narrative and content (with inputs from teams). Ensure sustained progress independent of meeting visibility.
Global Travel & Logistics Program Manager (NJUS)
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Solve problems in straightforward situations; analyze possible solutions using technical experience and judgment and precedents. 2-4 years of experience.

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Program Manager, Service Strategy & Execution (NJUS)

NetJets -
Columbus, OH

Apply Now

Job Details

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
Life insurance
Pet insurance

Qualifications

Bachelor's degree in business
Bachelor's degree
Data-driven problem-solving

Full Job Description

Company: NetJets Aviation, Inc.

Area of Interest: Customer Experience

Location: Columbus, OH, US, 43219

Req ID: 17615

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Program Manager, Service Strategy & Execution is accountable for the Service initiative portfolio, cross-functional orchestration, operating rhythm, and performance transparency of the global Service organization. This role actively manages the full Service portfolio—including Side B initiatives, ensures the right stakeholders are aligned to deliver that work, hosts and runs the Monthly Service Meeting, and owns Service inputs into WBRs.

This is a senior individual contributor role with real accountability for Service outcomes, including Owner Likelihood To Recommend scores. The role will partner with Global ELT members directly and is designed to free senior leaders to focus on strategy and decision-making by providing structure, rigor, and execution discipline across Service.

Tasks and Responsibilities

Initiative & Portfolio Management (Foundation of the Role)
Own and maintain a single, authoritative inventory of all Service initiatives
Define and track scope, ownership, milestones, dependencies, risks, and outcomes
Ensure sustained progress independent of meeting visibility
Actively drive prioritization decisions, including sequencing, pausing, or closing work
Cross-Functional Orchestration
Engage the right functional and global partners based on portfolio needs
Anticipate and resolve cross-functional dependencies and friction
Maintain momentum between formal forums
Service Operating Cadence & Leadership Forums
Host, emcee, and facilitate the Monthly Service Meeting end-to-end
Design agendas, meeting flow, attendee lists, and decision points aligned to portfolio priorities
Build and own the presentation narrative and content (with inputs from teams)
Ensure meetings result in clear decisions, actions, owners, and timelines
Manage pre-reads, post-meeting summaries, and follow-through
WBR & Executive Reporting
Own Service inputs into Weekly Business Reviews (WBRs)
Partner with BI&A to define metrics, strengthen data integrity, and evolve dashboards
Ensure WBR content is decision-oriented and consistent with Monthly Service Meetings and executive updates
Service Risk Management
Own the Service risk register and ongoing risk inventory
Identify emerging and systemic Service risks
Track mitigation plans, owners, and timelines
Partner with BI&A to build and maintain weekly Service risk dashboards

Note:

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education

Bachelor's in Business

Certifications and Licenses

Years of Experience

8-10 years of experience

Core Competencies

Adaptability

Collaboration

Curiosity

Service-Oriented

Strives For Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

Demonstrated success leading complex, cross-functional initiative portfolios

Strong executive presence with the ability to influence without authority

Highly structured thinker with strong judgment and follow-through

Comfort with performance metrics, dashboards, and data-driven narratives

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL—a comprehensive package to support your Mind, Body, and Life.

Our comprehensive suite of benefits include:

Medical, Dental, and Vision
Healthcare Advocacy
Employee Assistance Program
Flexible Spending Accounts
Health Savings Account with annual employer contribution
Wellness Programs & Discounts
Paid Time Off
Parental Leave of Absence
Life and Accident Insurance
Voluntary benefits (financial protection plans)
401(k) plan, with 67% of every dollar you contribute matched by NetJets
Short and Long-Term Disability
Legal Plan
Identity Theft Protection Plans
Pet Insurance
Family & Caregiving Support

Nearest Major Market: Columbus

Apply Now

Refine Your Search

program manager, service strategy & execution (njus) jobs in columbus

Program Manager, Service Strategy & Execution (NJUS)

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