Top 50 Qa associate documentation i Jobs in Columbus

Product Specialist
Health Care Logistics —Grove City, OH
- Full-time
- Mid-level
- Office
- Quality control
Quick Apply
5d
VRCC Director, Business Office
SUN Behavioral Health —Columbus, OH
- Full-time
- HIPAA
- Office
- High school diploma or GED
QA Data/Document Review Associate
American Regent, Inc. —Columbus, OH
- Overtime
- Mid-level
- Continuous improvement
- In-person
Quality Lab Technician
Nestlé USA —Dublin, OH
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
11d
Documents Coordinator
Abbott Laboratories —Columbus, OH
- $19.05 - $38.15 an hour
- Full-time
- Data analysis skills
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
13d
Quality Specialist
CSL Plasma —Columbus, OH
- $23.04 - $25.15 an hour
- Full-time
- Customer service
- HIPAA
- Mid-level
QA Calibration Specialist
Eliquent Life Sciences, Inc —Columbus, OH
- $90,000 - $110,000 a year
- Full-time
- 5 years
- Engineering
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Sr. Associate Plant QA 12 Hour Night Shift (6pm- 6am)
Amgen —New Albany, OH
- $82,081.95 - $111,052.05 a year
- 12 hour shift
- Hybrid work
- Mid-level
- Master's degree
- High school diploma or GED
- Disability insurance
- Health insurance
Receiving and Shipping Quality Technician
Cerelia Bakery Canada LP —Whitehall, OH
- $20 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
2nd Shift Quality Coordinator
Alene Pollen LLC —New Albany, OH
- Engineering
- Mid-level
- Databases
Quick Apply
11d
Quality Control Manager, Non-Sterile
Hims & Hers —New Albany, OH
- $1 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Management
- Employee stock purchase plan
- Health insurance
4d
Quality Technician- 2nd Shift- 5PM to 3:30AM
Cerelia Bakery Canada LP —Whitehall, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
Quick Apply
9d
Compounding Lab Manager (Night Shift)
Hims & Hers —New Albany, OH
- Full-time
- Remote
- Inventory management
- Bachelor of Science
- 3 years
- Employee stock purchase plan
- Health insurance
3d
Survey QC Manager
CESO, Inc. —Columbus, OH
- $107,541 - $227,956 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Management
- 11+ years
- Paid holidays
- Disability insurance
5d
Designer Sr - Designer Staff
AEP Service Corporation —New Albany, OH
- $25.99 - $128,688.00 a year
- Overtime
- 6 years
- Engineering
- High school diploma or GED
- Tuition reimbursement
10d
Production Manager
Cencora —Columbus, OH
- Weekends as needed
- Writing skills
- English
- Mid-level
- Paid parental leave
- Health insurance
12d
GIS Auditor/Field Specialist
Thayer Power & Communication —Pataskala, OH
- Full-time
- CPR Certification
- Clean driving record
- Microsoft Excel
- Paid holidays
- Dental insurance
Quick Apply
BIM/CAD Designer
Paul J. Ford and Company —Columbus, OH
- Overtime
- Mid-level
- Office
- Business development
Quick Apply
Facilities Technician, HVAC
Hims & Hers —New Albany, OH
- $33 - $37 an hour
- Full-time
- 18 years or older
- Spanish
- Microsoft Excel
- Health insurance
- Dental insurance
Associate Manager, GMP Maintenance
Forge Biologics —Columbus, OH
- Full-time
- 7 years
- Mid-level
- Bachelor's degree
- Paid parental leave
- Disability insurance
Quick Apply

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Product Specialist

Health Care Logistics -
Grove City, OH

Quick Apply

Job Details

Full-time
5 days ago

Qualifications

Customer communication
Requirements design
Managing clients in a customer support role
Customer support ticket management
System requirements definition
Analysis (software development lifecycle)
Ticketing system technical support

Full Job Description

The Product Specialist is a key contributor within Health Care Logistics' technology product team, supporting an assigned product within the technology portfolio. Working under the guidance of the Senior Product Specialist, this role serves as the front line of customer support and product operations — owning the support pipeline, executing QA test plans, handling standard system configurations, and documenting customer feedback. This is a learning-and-doing role — the Product Specialist builds deep product knowledge through hands-on customer engagement and develops the skills needed to grow into a Senior Product Specialist or Product Owner over time. Success is measured by quality of customer support, responsiveness, reliability in follow-through, and growing product expertise.

2+ years of experience in a customer-facing product support, implementation, technical account management, or help desk role — or equivalent experience in a structured internship or associate-level position.
Familiarity with gathering customer requirements and documenting them in structured formats such as configuration plans, issue tickets, or workflow descriptions.
Hands-on experience performing functional testing or QA on software, or a demonstrated aptitude for learning structured testing processes.
Experience managing customer issues using a ticketing or issue tracking system, with the ability to categorize, prioritize, and follow through to resolution.
Working proficiency with productivity and collaboration tools — for example, an issue tracker (such as Jira), a knowledge base or wiki (such as Confluence), and a modern office suite.

Preferred

Experience supporting connected hardware products (sensors, scanners, RFID, IoT devices) in a customer-facing role
Familiarity with healthcare, pharmacy, or regulated supply chain environments.
Background in technical writing, customer enablement, or developer-adjacent product roles.
Interest in growing toward product strategy, Agile product ownership, or team leadership over time.

Core Competencies

Competency

Description

Technical Aptitude

The ability to quickly learn, understand, and apply new technologies, tools, and technical concepts relevant to the role.

Attention to Detail

The practice of consistently producing accurate, thorough, and high-quality work by catching errors and ensuring completeness.

Cross-Functional Collaboration

The ability to work effectively with people from different departments, disciplines, or functional areas toward shared goals.

Accountability

The practice of taking full ownership of one's responsibilities, commitments, and outcomes — including mistakes — without deflecting blame.

Continuous Learning

A sustained commitment to acquiring new knowledge, skills, and perspectives — both formally and through self-directed effort.

Documentation

The ability to create clear, organized, and maintainable written records of processes, decisions, configurations, and procedures.

Competencies are drawn from the Core Competency Library.

In addition to the competencies listed above, this role requires foundational proficiency in verbal and written communication, time management, and customer service.

Working Conditions & Physical Requirement

Primarily office-based with hybrid flexibility; occasional travel to customer sites or HCL satellite locations as needed for implementations and product reviews.
May require flexibility outside standard business hours to support customer go-lives, release windows, and urgent customer issues.
Extended periods of sitting and computer use.

Customer Support & Issue Management

Serve as the primary point of contact for customer support inquiries, owning issues from intake through resolution and escalating complex problems to the Senior Product Specialist.
Maintain and manage the customer issue tracker, ensuring all support requests are logged, categorized, prioritized, and resolved or escalated within established response time expectations.
Track and report on support volume, resolution times, issue categories, and customer satisfaction trends, providing visibility to the product team on where the product is succeeding and where it's falling short.

Customer Implementation & Configuration

Participate in requirements gathering sessions with new customers alongside the Senior Product Specialist, documenting workflows, constraints, and configuration decisions.
Perform standard system configuration and account setup for new customer deployments, following established playbooks and templates.
Produce and maintain customer-specific configuration documentation that supports go-live, ongoing support, and future changes.
Support the implementation team on installation activities — including hardware staging, network coordination, and on-site or remote cutover assistance — under the direction of the Senior Product Specialist.

Product Development Support

Contribute to the development of user stories and acceptance criteria by providing customer context, reproduction steps, and field observations — working with the Senior Product Specialist to refine and finalize.
Execute quality assurance test plans on bug fixes and new features prior to release, following regression procedures defined by the Senior Product Specialist and flagging issues for review.
Triage and document suspected product defects from both QA testing and customer-reported issues, providing the development team with clear reproduction steps and contextual information to support efficient resolution.

Customer Enablement & Documentation

Author and maintain end-user documentation, quick reference guides, and operational SOPs that reduce dependence on direct support.
Use insights from support interactions to identify gaps in customer training or documentation, recommending updates that address common user confusion or workflow errors.

Quick Apply

Refine Your Search

qa associate documentation i jobs in columbus

Product Specialist

VRCC Director, Business Office

QA Data/Document Review Associate

Quality Lab Technician

Documents Coordinator

Quality Specialist

QA Calibration Specialist

Sr. Associate Plant QA 12 Hour Night Shift (6pm- 6am)

Receiving and Shipping Quality Technician

2nd Shift Quality Coordinator

Quality Control Manager, Non-Sterile

Quality Technician- 2nd Shift- 5PM to 3:30AM

Compounding Lab Manager (Night Shift)

Survey QC Manager

Designer Sr - Designer Staff

Production Manager

GIS Auditor/Field Specialist

BIM/CAD Designer

Facilities Technician, HVAC

Associate Manager, GMP Maintenance

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