JOB DESCRIPTION
Consumer & Community Banking (CCB) Operations Product organization provides critical cross line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy, and building the roadmap to solutions that impact millions. Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.
Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.
As a Senior Product Delivery Associate in Portfolio Strategy and Automation, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value. As an emerging member of the team, you will work across the organization and enable the product to continuously deliver value, while gaining skills and experience to grow within your role.
Job responsibilities
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Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
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Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements
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Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
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Design, develop, and maintain automated test scripts for complex applications and systems
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Enhance and optimize automation frameworks and testing processes to improve stability and reuse
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Translate requirements into reusable test cases/scenarios and integrate automation into CI/CD pipelines
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Execute automated and manual tests, analyze results, and drive defects through closure
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Collaborate with developers, business analysts, and testing partners to deliver high-quality releases
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Participate in test automation code reviews and provide clear, constructive feedback
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Mentor junior testers and pilot new tools/techniques to improve efficiency and coverage
Required qualifications, capabilities, and skills
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3+ years of experience or equivalent expertise in product management or a relevant domain area
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Demonstrated performance in either product management or relevant domain area
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Experience executing operational management and change readiness activities
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Experience in product deployment processes
- Bilingual in English and Spanish
- Bachelor's degree in Computer Science/IT (or equivalent experience)
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4+ years in software testing, with a strong focus on test automation
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Hands-on experience with at least one modern automation framework (e.g., Selenium, Cypress, Playwright, Appium)
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Proficient in a test automation programming language (e.g., Java, Python, JavaScript, C#)
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Experience with test management/defect tracking and CI/CD tools (e.g., Jira/TestRail; Jenkins/GitLab)
Preferred qualifications, capabilities, and skills
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
