Top 86 Quality assurance technical representative Jobs in Columbus

Enrollment Administrator - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
- Overtime
- Remote
- Background check
- School experience
- Microsoft Excel
- Work from home
Quick Apply
Commissioning Project Manager (Central Ohio) - $10,000 Sign-On Bonus
The Superior Group —Columbus, OH
- $105,000 - $140,000 a year
- Construction site
- Criminal background check
- Children
- Health savings account
- Disability insurance
Quick Apply
Behavioral Healthcare Provider Supervisor 1 (Correctional Reception Center) - PN 20021909
State of Ohio - Behavioral Health —Orient, OH
- $36.75 an hour
- Online Application
- Background check
- Nursing
- Psychiatry
- Paid holidays
- Health insurance
7d
Technical Services Manager Job
Armstrong —Hilliard, OH
- $110,000 - $135,000 a year
- Full-time
- Engineering
- Office
- 3 years
- Disability insurance
- Health insurance
11d
Utilization Management Specialist
ST VINCENT FAMILY SERVICES —Columbus, OH
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Paid time off
- 401(k) matching
Quick Apply
1d
Payroll Specialist
Reynoldsburg City School District —Reynoldsburg, OH
- Full-time
- School experience
- Customer service
- Mid-level
Acceptance Test Procedure Technician, Roadrunner
Anduril Industries —Ashville, OH
- $26 - $38 an hour
- Email
- Mid-level
- Assembly
- Analysis skills
Quick Apply
Quality Control Lab Manager
Cencora —Columbus, OH
- Full-time
- 7 years
- Writing skills
- Ability to lift 50 pounds
- Paid parental leave
- Health insurance
Senior Manager, Operations Training
Simpson Strong-Tie Company Inc. —Columbus, OH
- $123,700 - $210,300 a year
- Full-time
- Pass drug screening
- Office
- 8 years
- Paid jury duty
- Health insurance
Quick Apply
6d
Director of Northwest Regional Emergency Communications Center (NRECC)
City of Dublin, Ohio —Dublin, OH
- $115,000 - $145,000 a year
- Weekends as needed
- 5 years
- Pass drug screening
- Residential
- Wellness program
- Health savings account
QA Specialist (PRE-ID)
Summit Home Care & Hospice —Columbus, OH
- $28 - $33 an hour
- CPR Certification
- RN License
- Computer literacy
Quick Apply
1d
Business Systems Analyst II
American Regent, Inc. —New Albany, OH
- Full-time
- Computer science
- Computer Science
- Mid-level
Maintenance Technician I (1:30 pm-10 pm)
American Regent, Inc. —New Albany, OH
- Overtime
- Laboratory experience
- English
- High school diploma or GED
Senior Configuration Manager
Enterprise Solutions & Management Corporation —Columbus, OH
- $90,000 - $190,000 a year
- Full-time
- 5 years
- Research
- Databases
Quick Apply
R and D Technical Services Scientist I
CEDENT —New Albany, OH
- Mid-level
- Master's degree
- Bachelor's degree
Land/ROW Manager - Title
TRC Companies, Inc. —Columbus, OH
- $97,510.40 - $120,000.00 a year
- Full-time
- 5 years
- Mid-level
- Office
- Paid holidays
- Disability insurance
2311 Manufacturing Lead
BriskHeat Corporation —Columbus, OH
- $18 - $20 an hour
- Full-time
- Mid-level
- Mentoring
- Hand tools
Quick Apply
Divisional Production Recruiting Lead
Anduril Industries —Columbus, OH
- $146,000 - $180,000 a year
- Email
- 8 years
- Analysis skills
- Mentoring
Quick Apply
Mechanical Subject Matter Expert
Meta —New Albany, OH
- $114,000 - $168,000 a year
- System design
- 3 years
- Analysis skills
Assistant Project Manager
Upland Mechanical, Inc. —Columbus, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Construction site

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quality assurance technical representative jobs near columbus

Enrollment Administrator - Customer Support for Learning and Development

Lifted, an Upwork Company™
Columbus, OH

Quick Apply

Job Details

Contract

Benefits

Work from home

Qualifications

Computer operation
Microsoft Excel
Email customer support
Microsoft Outlook
Phone communication
Windows
High school diploma or GED
Desktop applications
Telephone systems
Technical Proficiency
Email support
Office phone management
Mobile devices

Full Job Description

Company Description

The Enrollment Representative, Universal, is a key member of our remote call/contact center team, focused on providing outstanding customer service to individuals navigating the application and enrollment processes for our public and private schools. This role involves supporting customers across multiple communication channels: primarily phone support. Representatives are expected to adapt to varying workloads and assist customers wherever demand is highest, which may include supporting different departments or handling diverse inquiries. A strong ability to manage high volumes of work with professionalism and efficiency is essential. This position offers an opportunity to contribute meaningfully to our mission of helping families access quality education while working in a dynamic and collaborative environment.

Job Description

Key Responsibilities:

Customer-Focused Communicators: Provide clear guidance on policies, procedures, and documentation requirements to ensure a seamless enrollment process. Act as a primary contact for families, staff, and internal departments, delivering supportive and effective communication.
Customer Service Excellence: Assist families by interpreting account details, offering updates, and demonstrating exceptional customer service skills, including empathy and relationship-building. Maintain high accuracy, meet Quality Assurance standards, and contribute to enrollment goals.
Application Support: Deliver comprehensive support for K12 learning systems and business applications. Clearly explain product features, costs, and terms while coordinating secure sales/enrollment agreements and transactions.
Enrollment Assistance Management: Handle high volumes of inbound and outbound customer interactions. Promptly resolve common issues to ensure family satisfaction and a positive enrollment experience.
This role is ideal for individuals who thrive in a dynamic call center environment and are passionate about providing top-notch support and customer service.

ESSENTIAL FUNCTIONS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Multitasking and system proficiency: Efficiently navigate and switch between multiple systems while assisting families
Prioritization and Results-Driven Performance: Effectively manage competing priorities to meet role-specific Key Performance Indicators (KPIs) consistently.
Relationship Building and Documentation: Build strong relationships with adult students, parents, or legal guardians. Ensure the timely collection of all required compliance documentation in line with departmental policies.
Problem-Solving and School Support: Demonstrate excellent troubleshooting and research skills to resolve practical issues and support various schools and their policies.
Call Management: Handle a high volume of inbound calls while meeting outbound call expectations, such as follow-ups and enrollment updates.
Data Management: Accurately record call-related data in the Salesforce CRM tool within designated timeframes during and after calls.
Family-Focused Service: Address family concerns creatively and with integrity, provide feedback to teammates to improve processes, and focus on family retention.
Policy Compliance: Adhere to applicable policies related to attendance, schedule adherence, professional conduct, and data security, ensuring the protection of family and student information.
Remote Work and Flexibility: Thrive in a quiet remote work environment with a high degree of autonomy while adhering to a defined shift schedule. Employees are expected to be fully present and give full attention to their work while on the clock. Flexibility is essential, as shifts may change based on business needs and may include weekends, holidays, and optional overtime.

Qualifications

REQUIRED QUALIFICATIONS:

High School Diploma / GED and relevant work experience
Minimum of 1 year of experience in a similar call center role
All work must be performed within the United States. Candidates must reside in and be authorized to work from the U.S. for the duration of employment.

System Requirements:

Our work from home members are required to have and maintain High-speed internet connection. At the minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. Satellite, DSL, data plans, wireless or dial-up services are not compatible.
Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.
Ethernet connection is preferred.

OTHER REQUIRED QUALIFICATIONS:

Physical and Technical Requirements:

This role requires remaining at a designated workstation for the duration of scheduled shifts (excluding provided breaks and/or meal periods, as applicable), with continuous computer use, typing, reading, listening, and speaking
Daily access to a smart device (e.g., phone, tablet) capable of downloading and using apps.
Professional home office setup free from distractions during operational hours.
Ability to attend virtual training sessions via webcam.

Education and Knowledge:

Thorough knowledge of home-based connectivity support.

Communication Skills:

Strong verbal and written communication skills.
Excellent listening skills with a consultative approach to customer service.
Proficient in telephone and email etiquette.
Ability to communicate effectively through multiple channels, including phone, voicemail, email, and chat.

Technical Proficiency:

Expertise in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.) and PC/Internet applications.
Proficiency in web-based applications; Salesforce experience is a plus.
Knowledge of modern Windows operating systems

Customer Service and Problem-Solving:

Strong problem-solving and analytical skills with a solutions-oriented mindset.
Resilient, detail-oriented, and accountable for high-quality work.
Ability to manage high call volumes and maintain positive team morale.

Professional and Personal Qualities:

Ability to prioritize competing tasks effectively to deliver results.
Independent and team-oriented work capabilities.
Open to feedback and guidance, demonstrating adaptability and improvement.
Resilient and positive contributor to team dynamics.

Additional Requirements:

Ability to clear required background check.

DESIRED QUALIFICATIONS:

Previous experience with Education/Stride/K12
Salesforce Experience
Previous Customer Service or Sales experience with proven record of achievement

Quick Apply

Refine Your Search

quality assurance technical representative jobs in columbus

Enrollment Administrator - Customer Support for Learning and Development

Commissioning Project Manager (Central Ohio) - $10,000 Sign-On Bonus

Behavioral Healthcare Provider Supervisor 1 (Correctional Reception Center) - PN 20021909

Technical Services Manager Job

Utilization Management Specialist

Payroll Specialist

Acceptance Test Procedure Technician, Roadrunner

Quality Control Lab Manager

Senior Manager, Operations Training

Director of Northwest Regional Emergency Communications Center (NRECC)

QA Specialist (PRE-ID)

Business Systems Analyst II

Maintenance Technician I (1:30 pm-10 pm)

Senior Configuration Manager

R and D Technical Services Scientist I

Land/ROW Manager - Title

2311 Manufacturing Lead

Divisional Production Recruiting Lead

Mechanical Subject Matter Expert

Assistant Project Manager

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