Top 49 Remote contact center supervisor Jobs in Columbus

Supervisor, Contact Center
Careforth —Columbus, OH
- $51,740 - $64,594 a year
- Full-time
- Mid-level
- 3 years
- Supervising experience
- Wellness program
- Flexible schedule
8h
Customer Service Team Leader
battleface —Columbus, OH
- Full-time
- Remote
- Mid-level
- Leadership
- 2 years
Quick Apply
2d
Customer Service Representative
TridentCare —Columbus, OH
- $14.00 - $15.50 an hour
- 8 hour shift
- Computer literacy
- Writing skills
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
File Supervisor
US Veterans Health Administration —Columbus, OH
- $47,383 - $61,598 a year
- Part-time
- Hybrid work
- Background check
- Psychiatry
- Pass drug screening
4d
Lead Reimbursement Analyst
Gifthealth Inc —Columbus, OH
- $31.47 - $39.34 an hour
- Weekends as needed
- Remote
- Research
- Analysis skills
- Supervising experience
Quick Apply
4d
Medical Support Assistant (Advanced)
US Veterans Health Administration —Columbus, OH
- $51,747 - $67,271 a year
- Part-time
- Hybrid work
- Background check
- Surgery
- Pass drug screening
- Paid parental leave
- Paid holidays
2d
Equipment Services Technician I
Krispy Kreme —Columbus, OH
- Full-time
- Clean driving record
- Mid-level
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
Global Business Programs Specialist
The Ohio State University —Columbus, OH
- $51,500 - $67,250 a year
- Full-time
- Hybrid work
- Background check
- Pass drug screening
- Mid-level
CCaaS Business Test Lead
Blue Star Partners LLC —Columbus, OH
- $100 an hour
- Contract
- 7 years
- Continuous improvement
- Travel
Quick Apply
Student Relations Technician
FLEX HIGH OHIO —Columbus, OH
- $16.40 an hour
- Full-time
- Microsoft Outlook
- High school
- Computer literacy
- Opportunities for advancement
Regional Learning Manager , Grocery Shared Field
Prime Now LLC - E78 —Columbus, OH
- $58,300 - $103,100 a year
- Full-time
- Bachelor's degree
- Mentoring
- Experience equivalent to degree accepted
- AD&D insurance
- Health insurance
Social Worker - Behavioral Health Interdisciplinary Program
US Veterans Health Administration —Columbus, OH
- $64,406 - $101,309 a year
- Online Application
- Hybrid work
- Microsoft Word
- Background check
- Master of Social Work
- Paid parental leave
- Paid holidays
8d
Critical Operations Technician I
QTS Data Centers —New Albany, OH
- Email
- Microsoft Outlook
- Computer literacy
- Writing skills
- Wellness program
- Health savings account
10d
Assistant Clinical Director
BASECAMP RECOVERY LLC —Columbus, OH
- $78,000 a year
- Full-time
- Management
- Doctoral degree
- Master's degree
Quick Apply
Food Service Manager (EXAM) (SY 26-27)
Columbus City Schools —Columbus, OH
- $22.01 an hour
- Seasonal
- School experience
- Microsoft Excel
- Microsoft Outlook
Variable Schedule Operations Associate
DoorDash USA —Columbus, OH
- $17.50 an hour
- Part-time
- Inventory management
- High school diploma or GED
- Ability to lift 50 pounds
- Paid parental leave
- Health insurance
Quick Apply

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Supervisor, Contact Center
Careforth —Columbus, OH
Provide callers with Careforth program information specific to their state of residence in accordance with state regulations and company policies.
$51,740 - $64,594 a year
8h
Customer Service Team Leader
battleface —Columbus, OH
Travel insurance, property and casualty, or accident and health licensing. You’ll help move our global operations forward by delivering an exceptional customer…
Quick Apply
2d

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remote contact center supervisor jobs near columbus

Supervisor, Contact Center

Careforth -
Columbus, OH

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Job Details

Full-time
$51,740 - $64,594 a year
8 hours ago

Benefits

Wellness program
Flexible schedule

Qualifications

Employee relationship building
Stakeholder relationship building

Full Job Description

About Us::

A pioneer in the caregiving space, Careforth supports family caregivers across the United States to confidently care for their loved ones at home. Through a combination of in-person home visits, remote coaching and our proprietary digital collaboration app, we provide caregivers with support, guidance, confidence, and connection to resources they need. The Caregivers and families we support stay with Careforth for many years, building lasting relationships along the way. Join us today and live our values: lead with heart, cultivate trust, go beyond.

Position Summary::

The Supervisor, Contact Center will report to the Manager, Contact Center and will supervise and support a team within the Contact Center, a centralized operational department responsible for managing telephonic and virtual referrals for all Careforth programs. This individual will supervise a team responsible for the initial and ongoing enrollment of care recipients and caregivers into Careforth Programs. This broad function includes customer service, eligibility verification, credentialing, information and referral services, data integrity, and other support services.

What You Will Do::

Supervise a team of Contact Center Representatives to ensure eligibility of leads and referrals through review and documentation of demographic, clinical, and financial criteria
Coach, mentor, and develop staff to ensure departmental goals are met
Ensure adequate staffing and coverage is available to meet service level agreements; provide backup support as needed
Ensure contact center metrics are being met using phone system and Salesforce reporting tools
Provide callers with Careforth program information specific to their state of residence in accordance with state regulations and company policies
Serve as subject matter expert on referral requirements and process
Work proactively with the Careforth case management teams and applicable stakeholders regarding all referrals to maintain ongoing, positive working relationships
Collaborate with department leaders and manager to ensure that training materials and processes are effective and up to date; identify additional training needs or gaps as needed
Monitor, analyze, and report on key performance indicators (KPIs) within the Contact Center
Perform other duties as assigned

What You Will Bring::

3+ years of experience as a call center supervisor or similar supervisory position
5+ years of experience with human services or healthcare for elderly and disabled clients preferred
Excellent problem solving, leadership, organizational, communication, and customer service skills
Tech savvy with knowledge of phone systems (e.g. inContact, Five9, etc.) and CRMs (e.g. Salesforce)
Ability to lead, coach, train, and mentor others and evaluate their performance
Working knowledge of Medicaid and related program/regulatory requirements
Ability to remain calm and courteous under pressure and navigate challenging situations
Proficiency with Microsoft Office and ability to learn new technology
Sales or consultative selling experience preferred

You'll Benefit From::

At Careforth your well-being matters. With flexible schedules, a remote-first culture, and a nationally recognized wellness program, our benefits are designed to help you thrive, both professionally and personally. Discover how we invest in you: https://careforth.com/careers/#benefits

The pay range for this position is $51,740- $64,594 The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and geographic location.

#LI-Remote – Excluding CA and NY

Join Our Award Winning Team::

Founded in Boston, Careforth's caregiver programs and services improve health outcomes, keeping care at home longer. Additionally, our programs provide financial benefit to caregivers and cost savings to state agencies and health plans. At Careforth, we understand the challenges of caregiving and are committed to supporting family caregivers at every turn.

Caregivers play a critical role in the future of healthcare—and so can you.

Apply now!

For more information, please visit www.Careforth.com.

Careforth is an Equal Opportunity Employer*

DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Careforth supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Careforth complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law.

Careforth strives to create experiences that are accessible and welcoming to everyone, including making www.careforth.com and the careers site accessible to any and all users. If you would like to contact us regarding the company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333.

Apply Now

Refine Your Search

remote contact center supervisor jobs in columbus

Supervisor, Contact Center

Customer Service Team Leader

Customer Service Representative

File Supervisor

Lead Reimbursement Analyst

Medical Support Assistant (Advanced)

Equipment Services Technician I

Global Business Programs Specialist

CCaaS Business Test Lead

Student Relations Technician

Regional Learning Manager , Grocery Shared Field

Social Worker - Behavioral Health Interdisciplinary Program

Critical Operations Technician I

Assistant Clinical Director

Food Service Manager (EXAM) (SY 26-27)

Variable Schedule Operations Associate

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