Top 7 Remote customer experience technical writer Jobs in Columbus

Technical Curriculum Developer (ERP and CRM) (Contract Position)
Per Scholas —Columbus, OH
- $55 an hour
- Part-time
- Remote
- Google Workspace
- Mid-level
- Java
- Paid parental leave
- AD&D insurance
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Communication Consultant, Employee Experience - Value-Added Services
WTW —Columbus, OH
- Full-time
- Microsoft Word
- Microsoft Excel
- Mid-level
- Paid jury duty
- Health savings account
Senior HR Systems Analyst
Safelite Group —Columbus, OH
- Full-time
- Microsoft Excel
- Computer Science
- Research
- Paid holidays
- Health insurance
Assistant Director of Underwriting
HOVIN Underwriting Partners —United States
- Part-time
- Remote
- Anatomy knowledge
- Microsoft Outlook
- 5 years
- Disability insurance
- Health insurance
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Director of Underwriting
HOVIN Underwriting Partners —United States
- Full-time
- Remote
- Anatomy knowledge
- Microsoft Outlook
- Bachelor's degree
- Disability insurance
- Health insurance
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Technical Curriculum Developer (ERP and CRM) (Contract Position)
Per Scholas —Columbus, OH
Make telephone calls, virtual meetings or in person meetings with prospective clients. Research on new technical training offerings, upskill and take challenges…
$55 an hour
Quick Apply
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Technical Curriculum Developer (ERP and CRM) (Contract Position)

Per Scholas -
Columbus, OH

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Job Details

Part-time | Contract
$55 an hour

Benefits

Paid parental leave
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
Employee discount
Life insurance
Pet insurance

Qualifications

Certified Salesforce Administrator
Google Workspace
Google Sheets
Google Docs
Taxonomy
Salesforce Cloud
Customer engagement
Sales management systems proficiency
SAP ERP
Customer information system software
Google Slides

Full Job Description

ABOUT PER SCHOLAS:

For 30 years, Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we're forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20+ cities and counting, Per Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 30,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. Learn more by visiting PerScholas.org and follow us on LinkedIn, X, Facebook, Instagram, and YouTube.

Per Scholas preferred hires reside within the following states: AZ, CA, CO, FL, GA, IL, IN, KS, MD, MA, MI, MO, NC, NJ, NY, OH, PA, TX, WA

DEPARTMENT: Curriculum Solutions

POSITION TITLE: Technical Curriculum Developer (ERP and CRM)

REPORTS TO: Director, Instructional Design & Development

DURATION: Part-Time Contract Role

COMPENSATION: $55/hour

WHO WE ARE LOOKING FOR:

We are seeking a technically minded Technical Curriculum Developer to support the design, development, and ongoing maintenance of scalable training solutions for skilled trades learners in ERP (SAP) and CRM (Salesforce) technologies.

This role is ideal for a technical translator - someone with the rare ability to break down these complex software systems and transform them into structured, high-quality learning experiences. The ideal candidate has a strong foundation in Salesforce Administration and is equally comfortable navigating ERP platforms such as SAP.

You are not just a writer - you are a builder. You understand how business processes and enterprise systems work together, and you can translate that understanding into practical, effective training that helps learners confidently use, support, and maintain these systems.

WHAT YOU'LL DO:

Curriculum Design

Assume primary responsibility for the analysis and design phase of new curricula in the subject domain.
Make telephone calls, virtual meetings or in person meetings with prospective clients.
Conduct planning and research using a variety of database, internet, and industry tools, demonstrating clear understanding of client stakeholders requirements, and matching to the proposed solution
Provide technical presentations and demonstrations detailing how Per Scholas solutions will solve the client's challenges and meet their needs.
Design slide decks for clients/funders highlighting the design choices made by the client.
Assist sales activities that require advanced technical product knowledge.
Update sales and client databases with current information and deliverables.

Curriculum Development

Work closely with Instructional designers to create, implement, and revise curriculum materials related to Salesforce Administrator
Maintain ongoing oversight of materials to ensure quality and accuracy of curriculum
Work with the Product Development team, Technology team, instructors, and administrative leaders throughout the organization to ensure a cohesive approach to advance training materials development
Utilize technology and media to develop dynamic and engaging curriculum content
Create, edit, and update Facilitators guides to help instructors teach the content
Utilize in-house Learning Management System for assignments, tests, and real-time performance monitoring
Design learning activities that are clearly presented, engaging, and use a variety of learning styles (visual, aural, kinesthetic (etc.) and instructors will find it easy to follow
Develop solutions (e.g., instructor-led, virtual, eLearning, blended, etc.) that provide relevant, challenging, and productive learning experiences. Finalize materials through reviews, pilot tests, etc.
Define, document, and maintain the scope of learning materials. Perform risk assessment and mitigation and communicate clearly inside and outside the team.
Research on new technical training offerings, upskill and take challenges to develop curriculum content and assessments
Complete special projects and requests as opportunities arise
Contribute to fine-tuning our content development process as we scale, and your work will ultimately deliver quality, reliable methods of measuring learners' progress nationwide.

Curriculum Maintenance & Feedback

Proactively synthesize feedback from learners, instructors, and field SMEs to identify pain points and drive rapid curriculum iteration.
Manage the update cycle for existing modules: adding, updating, or removing content based on changing industry standards and market signals.
Maintain meticulous version control and technical documentation for all training materials to ensure site-to-site consistency across national programs.

Program Support & Collaboration

Develop robust instructor onboarding materials and resource libraries, including technical reference sheets and troubleshooting guides for trainers.
Assist with the creation of program descriptions and technical marketing materials for recruitment and external partnership engagement.

WHAT YOU'LL BRING TO US:

Required Qualifications

1-3 years of experience as a curriculum developer or instructional designer
1-3 years of experience as a Salesforce Administrator
Must be active on Salesforce Trailhead, the more badges and super badges the better.
You must be a Salesforce Certified Administrator
Experience in coaching, training, and/or mentoring preferred. Demonstrated interest in working in staff professional growth and development required.
High proficiency in Google Workspace (Docs, Sheets, Slides).
Exceptional written communication skills with a proven ability to simplify expert-level technical jargon into teachable, structured content.
A strong understanding of the ADDIE or similar process, Bloom's Taxonomy, and how to write measurable learning objectives.
Skilled in performing discovery with clients, holding conversations to the c-level, and with the client's customer.

Preferred Qualifications

1-3 years of experience as a SAP Administrator or other relevant roles.
SAP Certifications are a huge plus
Salesforce Agentforce Specialist certification is a huge plus
Salesforce Platform App Builder certification is a huge plus
Any object-oriented programming language skill such as Java, Python is a huge plus

Personal Characteristics

You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission.
Strong interpersonal skills - Experience working with diverse individuals and groups with varying learning styles; experience in workforce development a plus.
You are data-driven, results-oriented and a forward-looking catalyst for social change.
You have a collaborative and flexible work style. You're excited to work cross-functionally with other departments and independently.
You are an effective communicator with strong oral and written skills.
You are strong at managing your time and can balance multiple projects and tasks.
You stand behind our mission, believing that individuals from any community should have access to well-paying career positions, and that talent should be recognized and recruited from many diverse sources.
Process-oriented & highly organized with excellent problem-solving skills
Team oriented, highly responsive communicator, and excellent verbal and written communication skills.
Interest in being part of a culture of continuous improvement.

Benefits & Perks

Per Scholas offers a comprehensive benefits package designed to support your health, financial well-being, and overall quality of life!

Holidays & PTO: Full-Time Per Scholas team members enjoy over 40 days of paid time off each year through a mix of holidays, vacation, and sick/personal time! All employees are eligible for Holiday pay upon hire (a total of 22 holidays annually, including a week off for Independence day and a week before the New Year). Full-Time Benefits Eligible employees also receive 80 Wellness Hours to use for Sick, Safe, or Personal reasons and accrue Vacation at a rate of 8 hours at the beginning of every month, supporting rest, recharge, and work-life balance. Vacation accruals increase with tenure. Part-time employees are afforded time off on a prorated basis and in accordance with local requirements.

Comprehensive Medical Coverage: Benefit eligible employees can choose from multiple medical plans through Cigna or Kaiser Permanente (where available), with options to fit your needs. Eligible employees also have access to a Health Reimbursement Account (HRA) that reimburses eligible out-of-pocket expenses, up to $4,000 for individuals and $8,000 for families.

Dental and Vision Insurance: Eligible employees can select from two dental plan options and a vision plan. Employees who waive medical coverage receive employer paid dental and vision premiums.

Retirement Savings: 401(k) plan with a current 100% employer match on contributions up to 6%, eligible employees are offered entry and full vesting after 90 days with the company.

Employee Assistance Program (EAP): Free, confidential, 24/7 access to counseling, legal support, and financial resources for employees and their household members

Parental Leave: Eligible employees are offered up to 6 weeks of 100% paid parental leave to support employees as they welcome a new child and bond with their family.

Additional Benefits & Perks: Eligible employees have access to employer-paid life and AD&D Insurance, as well as employer-paid short-term disability coverage, with the option to elect additional life coverage and long-term disability insurance. Flexible Spending accounts are available for healthcare, dependent care, and commuting expenses. Per Scholas also offers a range of voluntary benefits, including: Accident, Critical Illness, Hospital Indemnity, Legal Services, and Pet Insurance. Additional resources include healthcare concierge support, financial wellness tools, and employee discount programs.

QUESTIONS?

If you have any questions about this role, please feel free to email our Talent team at [email protected]. We look forward to viewing your application!

Equal Employment Opportunity

We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin.

PII Policies

Non-Discrimination Policy

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Refine Your Search

remote customer experience technical writer jobs in columbus

Technical Curriculum Developer (ERP and CRM) (Contract Position)

Communication Consultant, Employee Experience - Value-Added Services

Senior HR Systems Analyst

Assistant Director of Underwriting

Director of Underwriting

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