Description:
Position Summary:
The River City Grille Server is responsible for providing guests with an exceptional dining experience by delivering prompt, courteous, and knowledgeable food and beverage service in a hotel restaurant setting. This role ensures guest satisfaction through attention to detail, timely service, and professionalism.
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Greet guests promptly and warmly, escort them to tables when necessary.
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Present menus, answer questions about menu items, and offer recommendations.
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Take accurate food and beverage orders and relay them to the kitchen and bar.
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Serve food and beverages to guests in a timely and professional manner.
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Check in with guests to ensure satisfaction with food and service.
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Process guest payments accurately (cash, credit, room charge).
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Set up, clean, and reset tables according to restaurant standards.
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Maintain cleanliness and organization of service areas.
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Adhere to hotel and restaurant policies, health and safety regulations, and sanitation standards.
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Communicate effectively with kitchen and other team members.
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Running food for room service.
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Upsell menu items and promote hotel services when appropriate.
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Handle guest complaints or concerns with professionalism or escalate to supervisor as needed.
This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.
Equal Employment Opportunity
Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job.
Reasonable Accommodations:
The hotel is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job. If you require an accommodation, please discuss your needs with the Human Resources department.
This job description covers essential aspects while being compliant with ADA guidelines, allowing for reasonable accommodations as needed.
Working Conditions
The position requires adaptability to a dynamic work environment, involving frequent interaction with clients, vendors, and hotel staff. Reasonable accommodations will be provided to individuals with disabilities, enabling them to perform the essential duties of the role.
Dreamscape Hospitality is an at-will employer. This document does not constitute a contract of employment, and nothing contained in this job description issued by Dreamscape Hospitality is intended to create a contract of employment or guarantee employment. is a guideline and does not constitute a written or implied employment contract.
Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
Requirements:
Qualifications:
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High school diploma or equivalent preferred.
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Previous restaurant or hospitality experience is a plus.
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Strong interpersonal and communication skills.
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Ability to work in a fast-paced environment and stand for long periods.
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Must be able to work flexible hours, including nights, weekends, and holidays.
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Familiarity with POS systems and basic math for handling payments.
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Ability to stand and walk for extended periods.
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Ability to lift trays or items up to 25 pounds.
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Manual dexterity and hand-eye coordination for serving and carrying trays.
