SUMMARY: This position is an essential and dynamic role in the operation of the shooting range. This individual must be knowledgeable about firearms and firearms safety, be willing to firmly enforce the rules and regulations of the shooting range, and always maintain a professional and positive demeanor with the customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.
Provide customer service while working the rental/retail counter and become proficient in the use of the companies Point of Sale (POS) software
Assist customers with the selection of rental firearms and suggest the additional necessary supplies for use while shooting
Instruct customers on range rules, and firearms safety and complete all required paperwork associated with range and firearms rental prior to using the range
Work as Range Safety Officer (RSO) and assist in the training of other RSOs
- Supervise, guide, and educate shooters who are using the range.
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Responsible for promoting a positive culture within the department/store.
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Adhere to and enforce all company standards, rules and policies while on the range
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Assist new and inexperienced shooters using the range in a manner that fosters a comfortable shooting experience while building the competence and confidence of the shooter
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Works to protect the range and the range equipment from damage due to unsafe shooting practices
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Maintains the cleanliness of the range facility and all related equipment at all times Performs maintenance on the firing range equipment as needed
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Cleans and inspects company-owned rental firearms regularly to maintain the safe and
proper operation
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Enforces safety, health, and security rules.
- Adhere to all company policies and procedures.
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All other duties as required by management.
COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:
Intellectual
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Analytical - Synthesizes complex or diverse information; collects and researches data.
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Design - Demonstrates attention to detail.
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Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
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Project Management - Communicates changes and progress; completes projects on time and within budget.
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Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Interpersonal
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Customer Service - Responds promptly to customer needs; response to requests for service and assistance; meets commitments.
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Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
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Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
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Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret written information.
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Teamwork - Balances team and individual responsibilities; gives and welcomes feedback; supports everyone's efforts to succeed.
Leadership
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Visionary Leadership - Inspires respect and trust; mobilizes others to fulfill the vision.
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Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well.
Organization
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Business Acumen - Demonstrates knowledge of the market and competition.
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Diversity - Shows respect and sensitivity for cultural differences.
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Ethics - Treats people with respect; keeps commitments; inspires the trust of others; upholds organizational values.
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Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.
Self-management
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Judgment - Supports and explains reasoning for decisions; includes appropriate people in the decision-making process; makes timely decisions.
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Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles.
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Planning/Organizing - Uses time efficiently; sets goals and objectives; organizes or schedules other people and their tasks.
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Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
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Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance.
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Quantity - Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
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Safety And Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
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Adaptability - Adapts to changes in the work environment; manages competing demands; able to deal with frequent change, delays, or unexpected events.
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Attendance/Punctuality - Consistently at work and on time; ensures work responsibilities are covered when absent.
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Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.
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Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities.
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Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.
Check marks indicate the extent to which the employee performs the following:
Lifting / Carrying
N
R
O
F
Activity
N
R
O
F
100 lbs. or heavier
X
Bend
X
10 lbs. or less
X
Kneel
X
Up to 20 lbs.
X
Twist/Turn
X
100 lbs. or heavier
X
Reach over shoulder
X
Drive - Auto trans
X
Type/Keyboard
X
(N = Never; R = Rarely, 1-15%; O = Occasionally, 16-45%; F = Frequently 46-100%)
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable individuals with disabilities to perform
essential functions.
EDUCATION AND/OR EXPERIENCE:
High school diploma or general education degree (GED); or one to three months related experience
and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to
write simple correspondence. Ability to effectively present information in one-on-one and small group
situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common
fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar
graphs.
REASONING ABILITY:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral
instructions. Ability to deal with problems involving a few concrete variables in standardized
situations.
COMPUTER SKILLS:
To perform this job successfully, an individual should have knowledge of; Inventory Software; and
Order Processing Systems.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance or smell.
The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly exposed to explosives. The employee is occasionally exposed to moving mechanical parts; fumes or airborne particles; outside weather conditions; extreme cold and extreme heat. Employees will be exposed to loud noises requiring the use hearing protection. Employees may be exposed to airborne particulate hazards that will require the ability to wear safety glasses. Exposure to dust, lead, cleaning solutions and chemical solutions commonly used in the cleaning of firearms is possible.
Employees must be cleared to wear and use, both a full-face respirator and a personal protective suit made of Tyvek or similar material for extended periods of time while performing daily cleaning or maintenance.
Essential Functions/Physical Requirements: Range Associate
Equipment Used: Various hand and electric tools, vacuum cleaner, cleaning equipment, pallet jacks, step stools, ladder, scaffolding, computers, keyboards, phones
Check marks indicate the extent to which the employee performs the following:
Lifting / Carrying
N
R
O
F
Activity
N
R
O
F
100 lbs. or heavier
X
Bend
X
10 lbs. or less
X
Kneel
X
Up to 20 lbs.
X
Twist/Turn
X
100 lbs. or heavier
X
Reach over shoulder
X
Drive - Auto trans
X
Type/Keyboard
X
(N = Never; R = Rarely, 1-15%; O = Occasionally, 16-45%; F = Frequently 46-100%)
