Top 43 Saas customer success manager Jobs in Columbus

Customer Success (Operations) Manager
HHAeXchange —Columbus, OH
- $100,000 - $120,000 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Paid holidays
- Health insurance
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Customer Success Manager (CSM)
Sproutward —Dublin, OH
- Email
- Remote
- Mid-level
- Bachelor's degree
- 1 year
Revenue Operations Manager - Customer Success
AppFolio —Columbus, OH
- $114,400 - $143,000 a year
- Full-time
- 7 years
- Office
- SQL
- Health insurance
3d
District Manager
ER Autocare —Columbus, OH
- $60,000 - $180,000 a year
- Full-time
- Mid-level
- Contracts
- Leadership
- Health insurance
- Dental insurance
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9d
Provider Growth & Success Manager (Ohio)
Wonderschool —Columbus, OH
- 3 years
- Travel
- Mentoring
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Strategic Account Manager
Palo Alto Networks —Columbus, OH
- $264,000 - $363,000 a year
- 5 years
- Mid-level
- Travel
Associate Account Manager
Vantage Point Logistics (VPL) —Columbus, OH
- Full-time
- Remote
- Mid-level
- Analysis skills
- Presentation skills
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9d
Account Manager
Vantage Point Logistics (VPL) —Columbus, OH
- Full-time
- Remote
- Mid-level
- Analysis skills
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9d
Demand Generation Manager (Remote US)
Directive —Columbus, OH
- $80,000 - $85,000 a year
- Email
- Remote
- Mid-level
- Travel
- US work authorization
- Paid parental leave
- Paid holidays
Product Manager
Onsetto, Inc —Columbus, OH
- $120,000 - $135,000 a year
- Full-time
- Travel
- Senior level
- Communication skills
- Paid parental leave
- Health savings account
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14d
Digital Marketing Manager (Remote US)
Directive —Columbus, OH
- $80,000 - $85,000 a year
- Email
- Remote
- Mid-level
- Travel
- US work authorization
- Paid parental leave
- Paid holidays
Platform Experience Manager
Besa —Columbus, OH
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Customer service
- Local
- Paid holidays
- Disability insurance
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Disaster Recovery Manager
AEP Service Corporation —Columbus, OH
- $136,539 - $177,503 a year
- Full-time
- Computer Science
- PMP
- 8 years
- Tuition reimbursement
1d
B2B Marketing Manager(Remote US)
Directive —Columbus, OH
- $80,000 - $85,000 a year
- Email
- Remote
- Mid-level
- Travel
- US work authorization
- Paid parental leave
- Paid holidays
Strategic Business Development Manager - Data Centers
ECAM —Columbus, OH
- $120,000 - $185,000 a year
- Full-time
- Business development
- Driver's License
- Travel
- Paid holidays
- Disability insurance
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Digital Marketing Strategist -Startups/SMB (Remote US)
Directive —Columbus, OH
- $80,000 - $85,000 a year
- Email
- Remote
- Mid-level
- Travel
- US work authorization
- Paid parental leave
- Paid holidays
Sr. Account Manager - Retail
Kobie Marketing —Columbus, OH
- Full-time
- Remote
- Marketing
- Bachelor's degree
- Travel
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Senior Demand Generation Strategist (Remote US)
Directive —Columbus, OH
- $80,000 - $85,000 a year
- Email
- Remote
- Travel
- US work authorization
- Computer skills
- Paid parental leave
- Paid holidays
Director of Relationship Management
Foxen —Columbus, OH
- 7 years
- Bachelor's degree
- Continuous improvement
- AD&D insurance
- Paid holidays
Quick Apply
Senior Digital Marketing Strategist -Startups/SMB (Remote US)
Directive —Columbus, OH
- $80,000 - $85,000 a year
- Email
- Remote
- Travel
- US work authorization
- Computer skills
- Paid parental leave
- Paid holidays

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Customer Success (Operations) Manager

HHAeXchange -
Columbus, OH

Quick Apply

Job Details

Full-time
$100,000 - $120,000 a year

Benefits

Paid holidays
Health insurance
401(k)
Paid time off
401(k) matching

Qualifications

Customer communication
Product presentation
Customer relationship building
Software product demonstrations
Project management experience in technology
Managing clients in a customer support role
Bachelor's degree
Conflict management
Sales management systems proficiency
CRM system proficiency
Productivity software
Negotiation
Analytics

Full Job Description

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

We are seeking a Customer Success (Operations) Manager to join our growing team. This position will require residing in or around Columbus, Ohio to support a Columbus client with frequent travel.

This role will serve as the point person for designated HHAeXchange clients. The Customer Success (Operations) Manager will work with clients beginning in implementation and continuing in the live environment, consult on best practices for leveraging our SaaS solution, and offer additional products/services when needed. This position will collect and measure key metrics in order to evaluate client success and business impact.

The Customer Success (Operations) Manager will focus on retaining and growing customer relationships. They will be responsible for day to day execution, including coordination, delivery, tracking, incident response, and ensuring commitments are met. They will own SLAs, coordinate teams, drive resolutions, and track their work.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Duties

Build and maintain relationships with clients, understanding their needs and serving as primary point of contact for day-to-day operational items, whether they are due to product challenges, gaps or changes withing the industry or local market.
Ensure client retention through delivery of exceptional service and support.
Assist with challenging client requests or issue escalations as needed, working closely with appropriate teams to mitigate system issues and seek resolution.
Uncover the true business needs, pain points, and challenges that clients are facing, and understand the client's organizational landscape.
Ensure the timely and successful delivery of solutions according to customer needs and objectives, meeting and exceeding agreed-upon customer satisfaction goals.
Partner cross-functionally with product to ensure the continued success of clients and provide insightful feedback from client interactions to leadership.
Maintain weekly communication with assigned clients and document the health of clients in weekly status reporting and quarterly client reviews.
Regularly travel to client sites, conferences, and industry events to represent the company, engage with stakeholders, and ensure the successful execution of projects and business objectives.
Lead tailored product demonstrations to show the value of additional HHAeXchange solutions.
Remain updated on industry knowledge, risks and opportunities and build expertise in HHAeXchange's products and offerings.
Develop trusted advisor relationships with key accounts, customer stakeholders, offering on-site guidance as required.
Collaborate with the sales team to identify and grow opportunities within the market.
Address gaps in implementation, services, support and or/client needs.
Manage a set of KPIs to drive increased customer satisfaction including support metrics, turnaround times, ticket backlog volumes, etc.

Other Job Duties

Other duties as assigned by supervisor or HHAeXchange leader.

Travel Requirements

Travel 10-25%, including overnight travel

Required Education, Experience, Certifications and Skills

Bachelor’s degree required
3+ years of client service experience required
Experience with healthcare /homecare industry preferred and/or experience with SaaS platforms/operational software preferred
Experience with a partner ecosystem preferred
Excellent verbal, written, and interpersonal communication skills
Strong client relationship management skills with the ability to creatively solve problems to meet client needs
Collaborative and self-motivated, with the ability to work independently in a dynamic, fast-paced environment
Detail-oriented with the ability to complete tasks thoroughly, accurately, and in a timely manner
Strong organizational, project management, and multitasking skills, with the ability to manage multiple high-priority tasks
Ability to effectively manage high-pressure situations and comfortably handle conflict resolution scenarios
Proficiency in Salesforce and MS Office Suite
Negotiation skills at all management levels with a high measure of authority in critical situations.
Excellent presentation and product demonstration skills, with the ability to engage and work effectively with diverse audiences and stakeholders
Strong problem-solving and analytical skills
Demonstrated understanding of the healthcare industry, with specific understanding of home-based care preferred
Passion for customer satisfaction with a great desire to succeed

The base salary range for this US-based, full-time, and exempt position is $100,000 - $120,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

saas customer success manager jobs in columbus

Customer Success (Operations) Manager

Customer Success Manager (CSM)

Revenue Operations Manager - Customer Success

District Manager

Provider Growth & Success Manager (Ohio)

Strategic Account Manager

Associate Account Manager

Account Manager

Demand Generation Manager (Remote US)

Product Manager

Digital Marketing Manager (Remote US)

Platform Experience Manager

Disaster Recovery Manager

B2B Marketing Manager(Remote US)

Strategic Business Development Manager - Data Centers

Digital Marketing Strategist -Startups/SMB (Remote US)

Sr. Account Manager - Retail

Senior Demand Generation Strategist (Remote US)

Director of Relationship Management

Senior Digital Marketing Strategist -Startups/SMB (Remote US)

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