Top 174 Senior customer support representative Jobs in Columbus

Counter Sales Representative - Lumber and Building Materials
S&L Lumber - 5th Avenue and Linworth Locations —Columbus, OH
- $50,000 - $75,000 a year
- Full-time
- Background check
- Customer service
- Ability to walk for extended periods
- Paid training
- Health savings account
Quick Apply
Outside Sales Representative
PASONA N A, INC. —Dublin, OH
- $60,000 - $70,000 a year
- Full-time
- Microsoft Excel
- Dealership
- Mid-level
Senior Oversight Specialist
Ultimus Fund Solutions —Columbus, OH
- $55,000 - $85,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Finance
Quick Apply
Field Service Technician
Interblock USA, LC —Columbus, OH
- $24 - $27 an hour
- Overtime
- Background check
- Clean driving record
- Customer service
- Paid holidays
- Health insurance
Quick Apply
Senior Project Manager
ODW Logistics Inc —Columbus, OH
- Analysis skills
- Bachelor's degree
- Continuous improvement
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Senior Outside B2B Sales Executive
Wholesale Payments —Ohio
- $93,489 - $223,999 a year
- Full-time
- Remote
- Business development
- Fair chance
- Senior level
- Paid training
- Health savings account
Quick Apply
Delivery Manager
ODW Logistics Inc —Lockbourne, OH
- Full-time
- 5 years
- Bachelor's degree
- Continuous improvement
Quick Apply
Loss Prevention Investigator (National Task Force)
TJX Companies —Columbus, OH
- $24.10 - $30.70 an hour
- Full-time
- 5 years
- Office
- Travel
- Health savings account
- Paid holidays
2311 Customer Service Representative
NIBE Element North America —Columbus, OH
- $19 - $21 an hour
- Full-time
- Mid-level
- Office
- Analysis skills
Quick Apply
Customer Experience Administrator
Dwyer Instruments Inc —Westerville, OH
- $55,000 - $65,000 a year
- Full-time
- ERP systems
- Mid-level
- Office
- Health savings account
- Paid holidays
7d
Collectors - Estate Care Specialist
Phillips & Cohen Associates Ltd. —Gahanna, OH
- $22 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- High school diploma or GED
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
12h
Remote E-Billing Analyst
Williams Lea —Columbus, OH
- $26 - $28 an hour
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- Finance
Senior Manager, Operations Training
Simpson Strong-Tie Company Inc. —Columbus, OH
- $123,700 - $210,300 a year
- Full-time
- Pass drug screening
- Office
- 8 years
- Paid jury duty
- Health insurance
Quick Apply
13h
Supply Chain Services Site Coordinator
Vallen Distribution, Inc —Columbus, OH
- $24 - $26 an hour
- Marketing
- Customer service
- Mid-level
Quick Apply
7d
Planner I
Franklin County, WA —Franklin County, OH
- $55,497.00 - $81,958.50 a year
- Weekends as needed
- Background check
- Microsoft Outlook
- Construction site
- Paid holidays
- Disability insurance
Partnership Specialist
Experience Columbus —Columbus, OH
- $57,000 - $62,000 a year
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Work from home
Quick Apply
8d
Warehouse Customer Service Representative
GEODIS Logistics, LLC —Columbus, OH
- $18 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Disability insurance
Quick Apply
Senior Field Service Representative
Eaton —Worthington, OH
- $84,000 - $123,000 a year
- Overtime
- Hybrid work
- Management
- Engineering
- 3 years
- Tuition reimbursement
Sr. Analyst, Enterprise Service Desk
ABACUS —Columbus, OH
- On call
- System design
- Mid-level
- SQL
Quick Apply
Caregiver-MC-Overnight 7pm-7am
Sage Park Memory Care and Transitional Assisted Living —Gahanna, OH
- $15 - $17 an hour
- Overnight shift
- CPR Certification
- Writing skills
- English
Quick Apply

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Counter Sales Representative - Lumber and Building Materials

S&L Lumber - 5th Avenue and Linworth Locations
Columbus, OH

Quick Apply

Job Details

Full-time
$50,000 - $75,000 a year

Benefits

Paid training
Health savings account
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Opportunities for advancement
Life insurance
Referral program
Retirement plan

Qualifications

Computer operation
Customer service
Computer literacy
Residential home framing
High school diploma or GED
Driver's License
Construction experience
Technical Proficiency

Full Job Description

S&L Lumber is a leading supplier of building materials serving Central Ohio's professional contractors, builders, remodelers, and homeowners. We are seeking motivated, ambitious, and personable individuals to join our sales team.

This position offers a unique career path, beginning in Counter Sales where you will develop extensive product knowledge, customer relationship skills, and industry expertise. Successful candidates will have the opportunity to advance into an Outside Sales role, managing customer accounts, developing new business, and driving sales growth throughout our market area.

If you enjoy working with people, solving problems, and building long-term customer relationships while pursuing a rewarding sales career, we encourage you to apply.

Position Summary

The Counter Sales Representative serves as the primary point of contact for customers purchasing lumber, building materials, hardware, windows, doors, and related construction products. This position focuses on providing exceptional customer service, accurate order entry, product recommendations, and relationship building with contractors, builders, and homeowners.

This role is designed as a developmental pathway into an Outside Sales Representative position. Successful candidates will gain product knowledge, estimating experience, customer relationship management skills, and sales training necessary to transition into outside sales opportunities.

Essential Duties & ResponsibilitiesCustomer Service & Sales

Greet customers promptly and professionally.
Identify customer needs and recommend appropriate products and solutions.
Develop and maintain relationships with contractors, builders, remodelers, and homeowners.
Prepare accurate quotes, estimates, and sales orders.
Process sales transactions and customer payments.
Answer incoming phone calls and respond to customer inquiries.
Follow up on open quotes to convert opportunities into sales.
Assist customers in resolving product, delivery, and service concerns.

Product Knowledge & Technical Support

Maintain strong knowledge of lumber, building materials, engineered wood products, trusses, hardware, doors, windows, siding, roofing, and related products.
Interpret construction plans, takeoffs, and material lists when applicable.
Assist customers with product selection based on project requirements and budget.
Stay current on new products, promotions, and industry trends.

Order Management

Enter and process customer orders accurately within the company ERP/POS system.
Coordinate with purchasing, yard operations, dispatch, and delivery teams to ensure timely fulfillment.
Monitor order status and proactively communicate updates to customers.
Resolve order discrepancies and returns professionally.

Business Development

Identify opportunities to increase sales and expand customer relationships.
Maintain regular contact with assigned accounts and prospective customers.
Participate in contractor events, trade shows, and customer appreciation activities.
Assist outside sales representatives with account management and project follow-up.

Career Development Toward Outside Sales

Complete company sales training and product education programs.
Learn jobsite sales techniques and account management strategies.
Participate in customer visits and ride-alongs with outside sales representatives.
Develop estimating and project management skills.
Build a customer portfolio that can transition into an outside sales territory.

QualificationsRequired

High school diploma or equivalent.
Strong customer service and communication skills.
Basic computer proficiency and ability to learn sales software.
Ability to work in a fast-paced environment and manage multiple priorities.
Valid driver's license.

Preferred

Previous experience in lumber, building materials, construction, hardware, or related industries.
Knowledge of residential and commercial construction practices.
Experience reading blueprints and construction drawings.
Prior sales or estimating experience.

Knowledge, Skills & Abilities

Strong interpersonal and relationship-building skills.
Sales-oriented mindset with a desire to grow business.
Excellent verbal and written communication.
Strong organizational and problem-solving abilities.
Ability to learn technical product information quickly.
Self-motivated with a desire for career advancement.
Professional appearance and customer-focused attitude.

Physical Requirements

Ability to stand, walk, and move throughout the sales floor and lumber yard.
Occasionally lift up to 50 pounds.
Ability to work indoors and outdoors in varying weather conditions.
Ability to inspect products and jobsite materials as needed.

Career Progression Opportunity

This position is intended to develop future Outside Sales Representatives. Employees demonstrating strong sales performance, product knowledge, customer relationship skills, and business development ability may be considered for promotion to Outside Sales Representative positions, where responsibilities include territory management, contractor account development, jobsite visits, estimating support, and revenue growth.

Typical Career Path

Counter Sales Representative → Senior Counter Sales Representative → Inside Sales / Estimator → Outside Sales Representative

Success Metrics

Sales growth and quote conversion rates
Customer retention and satisfaction
Product knowledge development
Accuracy of orders and quotes
New account generation
Readiness for outside sales responsibilities

Pay: $50,000.00 - $75,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Parental leave
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

senior customer support representative jobs in columbus

Counter Sales Representative - Lumber and Building Materials

Outside Sales Representative

Senior Oversight Specialist

Field Service Technician

Senior Project Manager

Senior Outside B2B Sales Executive

Delivery Manager

Loss Prevention Investigator (National Task Force)

2311 Customer Service Representative

Customer Experience Administrator

Collectors - Estate Care Specialist

Remote E-Billing Analyst

Senior Manager, Operations Training

Supply Chain Services Site Coordinator

Planner I

Partnership Specialist

Warehouse Customer Service Representative

Senior Field Service Representative

Sr. Analyst, Enterprise Service Desk

Caregiver-MC-Overnight 7pm-7am

I want to receive the latest job alert for senior customer support representative in columbus

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