Top 6 Senior it support technician Jobs in Columbus

Sr. Analyst, Enterprise Service Desk
ABACUS —Columbus, OH
- On call
- System design
- Mid-level
- SQL
Quick Apply
IT Support Specialist - Senior
Huntington Bank —Columbus, OH
- Full-time
- Customer service
- Mid-level
- Office
Senior Product Delivery Associate - Branch Workplace Technology
JPMorganChase —Columbus, OH
- Full-time
- Mid-level
- Office
- Analysis skills
- Health insurance
- Tuition reimbursement
7d
Sr. IT Lifecycle & Support Specialist
Highlights for Children —Columbus, OH
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Windows
Quick Apply
Sr. Analyst, Enterprise Service Desk (Flex Onsite)
ABACUS —Columbus, OH
- On call
- System design
- Mid-level
- SQL
Quick Apply
Sr. Engineer - Service Desk N 4B
Genpact LLC —Alexandria, OH
- $70,000 - $80,000 a year
- Weekends as needed
- Microsoft Outlook
- No experience needed
- English
Quick Apply
6d

Discover related jobs

Based on your search for senior it support technician jobs.

Systems Administrator
Omni One —Columbus, OH
Provide hands-on technical support for office and plant users, minimizing downtime and troubleshooting hardware, software, and manufacturing systems.
$85,000 - $95,000 a year
Quick Apply
2d
NETWORK AND INFRASTRUCTURE MANAGER
Micro Center Inc —Hilliard, OH
Bachelor’s degree in computer science, Information Technology, or a related field. Excellent verbal and written communication skills; ability to explain…
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Sr. Analyst, Enterprise Service Desk
ABACUS —Columbus, OH
Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies,…
Quick Apply
IT Support Specialist - Senior
Huntington Bank —Columbus, OH
Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Show more jobs in cities nearby

I want to receive the latest job alert for senior it support technician in columbus

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior it support technician jobs near columbus

Service Desk Support jobs in Columbus, OH

IT Support Specialist jobs in Columbus, OH

Work From Home Customer Service jobs in Connecticut

Service Desk Engineer jobs in Indianapolis, IN

Architectural Engineer jobs in Remote

Service Desk Engineer jobs in Washington, DC

Service Desk Engineer jobs in Coral Springs, FL

It Help Desk jobs in Puyallup, WA

Front Desk jobs in Tampa, FL

Service Desk Support jobs in Charlotte, NC

Healthcare Customer Support Remote jobs in Connecticut

Passenger Service Agent jobs in John F. Kennedy International Airport, NY

Service Desk Support jobs in Birch Run, MI

Entry Level Help Desk With Paid Training jobs in Texas

Service Desk Support jobs in Toms River, NJ

Child Protective Service jobs in Seattle, WA

Service Desk Support jobs in La Vergne, TN

Region 4 Education Service Center jobs in Houston, TX

Service Desk Support jobs in El Paso, TX

Temporary Service jobs in Birmingham, AL

Sr. Analyst, Enterprise Service Desk

ABACUS -
Columbus, OH

Quick Apply

Job Details

Qualifications

Customer communication
Customer relationship building
Microsoft Exchange
SQL
CompTIA Network+
Remote access software
DNS
Server virtualization
SharePoint
Data backup
Telephone systems
VPN management
Desktop administration
Active Directory management

Full Job Description

Job Summary

Presenting the Sr. Analyst, Enterprise Service Desk at Abacus, where we're taking IT support to the next level. You'll spearhead the implementation of customer-facing cloud environments, on-premise infrastructure, and telephony systems, all while delivering world-class client experiences daily. Not only will you resolve escalated service tickets with finesse, but you'll also provide guidance for aging and complex issues, ensuring minimal disruption to our clients' operations. Your expertise will shine as you mentor and coach our team members, elevating our support capabilities to new heights. Join us in making a real difference in healthcare while delivering world-class client experiences daily.

Role and Responsibilities

Deliver an excellent customer experience in all interactions
Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
Serve as an escalation point to mentor and coach team members
Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
Work with vendor representatives to resolve software and hardware issues
Install and/or upgrade Microsoft Windows Server Operating Systems
Perform advanced virus, malware and ransomware mediation
Provide professional quality server room cable management
Responsible for creating and maintaining high quality, detailed documentation
Resolve backup issues and perform restore testing
Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes
Communicate with clients as required: Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
Take part in after hours
On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.
Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
Perform on-site technical and customer service support, to include:
- Emergency/unscheduled repairs of clients' on-site technical systems and equipment
- Performs scheduled maintenance and repairs of clients' technical systems and equipment
- Network switch and server room cable management
- Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
- Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
- Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories. Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)
Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
Follow Abacus's defined processes, policies, service delivery standards
All other duties assigned.

Qualifications and Education Requirements

Associates degree in technology related field OR equivalent combination of education and work experience
A minimum of 3+ years of experience in IT Support, working in Microsoft Environments
Required certifications: Network +, Server +, Windows Server 70-410, 98-365 or equivalent
Complete other technical and professional development as outlined in development plan
Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
Knowledge of VMWare, Citrix, VPN and Terminal Services
Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
MSP specific experience strongly desired
Excellent problem solving and client relationship skills
Excellent verbal and written communication skills
Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.

Quick Apply

Refine Your Search

senior it support technician jobs in columbus

Sr. Analyst, Enterprise Service Desk

IT Support Specialist - Senior

Senior Product Delivery Associate - Branch Workplace Technology

Sr. IT Lifecycle & Support Specialist

Sr. Analyst, Enterprise Service Desk (Flex Onsite)

Sr. Engineer - Service Desk N 4B

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for senior it support technician in columbus

Explore jobs in more locations

Job Summary

Role and Responsibilities

Qualifications and Education Requirements

Job Seeker Tools

Employer Tools

Browse

Stay Connected