Top 345 Senior patient services Jobs in Columbus

Director of Patient Experience
Gifthealth Inc —Columbus, OH
- $122,000 - $150,000 a year
- Full-time
- Remote
- 7 years
- HIPAA
- Analysis skills
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Sr. Radiology Technologist/ X-Ray Tech (3-4 days per week) Sign On Bonus!
Pickerington Surgery Center —Pickerington, OH
- Part-time
- Background check
- 5 years
- BLS Certification
- Health savings account
- Health insurance
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Part-Time Occupational Therapist
Enliven Home Health —Columbus, OH
- Part-time
- CPR Certification
- BLS Certification
- Adults
- Continuing education credits
- Flexible schedule
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10d
Deputy Clerk of Council
City of Dublin —Dublin, OH
- $71,000 - $92,000 a year
- Overtime
- Customer service
- Bachelor of Science
- Research
- Wellness program
- Disability insurance
13d
Licensed Occupational Therapist (OT) Part-Time or Full-Time
EmpowerMe Wellness —Hilliard, OH
- $43 - $55 an hour
- Full-time
- Physical & Rehabilitation Medicine
- Mid-level
- Physical Therapy License
- Continuing education credits
- Health savings account
Sr Maintenance Tech
OhioHealth —Columbus, OH
- Full-time
- Hospital
- Mid-level
- High school diploma or GED
11d
Veterinarian, Cruelty Recovery Center
ASPCA —Columbus, OH
- $123,000 - $136,000 a year
- Weekends as needed
- Inventory management
- Clinic experience
- Mid-level
- Paid parental leave
- Paid holidays
Occupational Therapy Assistant
tmc —Whitehall, OH
- $29 - $34 an hour
- Full-time
- Geriatrics
- Older adults
- Geriatrics
- Continuing education credits
- Paid holidays
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Occupational Therapy Assistant
tmc —Columbus, OH
- $27 - $33 an hour
- Full-time
- Geriatrics
- Older adults
- Geriatrics
- Continuing education credits
- Paid holidays
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Post Acute Care Field Sales, Cleveland OH
McKesson —Ohio
- $120,800 - $201,400 a year
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Employee stock purchase plan
Speech-Language Pathologist (SLP)
Healthpro Heritage, LLC —Dublin, OH
- Part-time
- Mid-level
- Home Health
- Communication skills
- Dental insurance
- 401(k)
Associate Clinical Sales Consultant, Specialty Nutrition Systems - Ohio (Columbus, Cleveland)
Avanos Medical —Ohio
- $63,000 - $76,000 a year
- Full-time
- Microsoft Outlook
- Up to 50% travel
- RN License
- Health insurance
- 401(k) matching
Central Intake Admissions Specialist
Otterbein SeniorLife —Columbus, OH
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Paid holidays
- Health insurance
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13d
Chef Manager
Culinour —Columbus, OH
- $70,000 - $75,000 a year
- Full-time
- ServSafe
- Public speaking
- Cooking
Program Director B&F Healthcare Services LLC
B & F Healthcare Services —Columbus, OH
- Full-time
- Hybrid work
- Experience working with individuals with developmental disabilities
- 5 years
- Residential
- Work from home
- Opportunities for advancement
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Associate Sales Representative - Medical Device Sales - 16
Rep-Lite —Columbus, OH
- $90,000 a year
- Full-time
- Up to 50% travel
- Driver's License
- Bachelor's degree
- Paid training
- Mileage reimbursement
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4d
Scheduling Senior Coordinator
The Ohio State University Wexner Medical Center —Columbus, OH
- Online Application
- Background check
- Pass drug screening
- Mid-level
10d
PT Night Caregiver / Patient Care Attendant
Claremont Retirement Village —Columbus, OH
- $17 - $20 an hour
- Part-time
- High school diploma or GED
- Communication skills
- Entry level
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Scheduling Coordinator
Visiting Angels Columbus West —Columbus, OH
- $45,000 - $53,000 a year
- Full-time
- Customer service
- Writing skills
- Mid-level
- Paid time off
Quick Apply
Senior Manager, Patient Experience
Gifthealth Inc —Columbus, OH
- $85,000 - $105,000 a year
- Weekends as needed
- Hybrid work
- 5 years
- HIPAA
- Analysis skills
Quick Apply
3d

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Director of Patient Experience

Gifthealth Inc -
Columbus, OH

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Job Details

Full-time
$122,000 - $150,000 a year

Qualifications

Vendor relationship building
Cost management
Patient question and concern management
HIPAA compliance
Defect resolution root cause analysis
Managing teams in a customer support role
Coaching
Regulatory compliance
HIPAA
Patient complaint handling
Metrics Reporting
Incident Escalation
Trend analysis
Managing clients in a customer support role
Task prioritization
Management reporting
Operational excellence initiatives
Video conferences (communication methods)
Process improvement planning
Root cause analysis
Business operations
Escalation handling
Cross-functional team management
Call center management
Project stakeholder communication
Stakeholder relationship building
Cross-functional communication
Senior leadership

Full Job Description

About Us

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Position Summary

Reporting to the Vice President of Customer Success, the Director of Patient Experience will be responsible for the overall performance of a large call center assisting patients in multiple channels for our most strategic accounts. This position also owns all vendor relationships and performance, internal teams and performance as well as delivering on all KPI’s for our largest clients.

We are seeking a Director of Patient Experience to lead our Patient Experience organization, ensuring alignment with organizational goals, operational excellence, and compliance standards.

Key Responsibilities

Owns patient experience KPIs for the company’s largest accounts, including performance tracking, root-cause analysis, and continuous improvement planning
Sets strategy and accountability for patient experience outcomes, translating client expectations and service commitments into measurable operational goals
Owns and manages cost-per-fill, driving efficiency initiatives while maintaining service quality, compliance, and patient satisfaction
Leads, coaches, and develops a large, multi-layered leadership team, strengthening management capability, decision-making, and execution at scale
Manages high-impact client and patient escalations, ensuring timely resolution, clear communication, and prevention of recurrence
Partners cross-functionally with operations, product, clinical, and finance teams to align cost, experience, and service delivery priorities
Uses data and insights to drive performance improvement, identifying trends, risks, and opportunities across patient experience, cost, and operational execution

Qualifications

Education: Bachelor’s degree or equivalent combination of education and/or experience (Required)
Licensure/Certification: None
Experience:
7 years of experience leading Call Center operations with at least 500+ FTE (Required)
Experience leading Vendor Operations with over 500 FTE (Preferred)
Experience in pharmacy services, healthcare services, or regulated clinical environments (Preferred)
Experience owning patient experience outcomes for large or enterprise clients, including SLA and KPI performance (Preferred)
Experience partnering closely with product and technology teams to improve patient experience through tooling and workflow design (Preferred)
Knowledge, Skills, & Abilities:
Knowledge of patient experience principles across healthcare or pharmacy services, including access, timeliness, communication, and trust; pharmacy operations and patient journeys, including prescription fulfillment, support interactions, escalations, and adherence impacts; patient experience metrics and performance management, such as CSAT, NPS, complaint rates, resolution time, and service level targets; and regulatory and compliance considerations relevant to pharmacy services and patient communications (e.g., HIPAA, quality standards) (Required)
Knowledge of cost drivers in pharmacy or healthcare operations, including cost-per-fill and service delivery economics; digital patient experience platforms, such as CRM systems, call center technology, self-service tools, or chat automation; and enterprise client relationships and service commitments for large or strategic accounts (Preferred)
Strong people leadership skills, with experience coaching and developing managers and senior leaders across large, front-line-heavy organizations (Required)
Data-driven problem-solving skills, including root-cause analysis, trend identification, and translating insights into operational improvements (Required)
Excellent stakeholder management and communication skills, able to align clinical, operations, product, and commercial partners around patient outcomes (Required)
Escalation management skills, including handling high-impact patient and client issues with sound judgment and professionalism (Required)
Strong change-management skills, particularly in improving frontline behaviors, processes, and service models. (Preferred)
Ability to balance patient experience quality with operational efficiency and cost constraints, making informed tradeoffs when necessary (Required)
Ability to influence without direct authority, driving change across cross-functional teams (Required)
Ability to clearly articulate patient experience risks and opportunities to executive leadership (Required)
Ability to build accountability and ownership for patient experience outcomes across teams (Required)
Ability to lead and scale patient experience functions, including setting strategy, defining KPIs, and driving continuous improvement (Required)
Ability to design and scale operating models that improve consistency and quality across large patient populations (Preferred)
Ability to anticipate patient experience risks as the business scales and proactively adjust strategy and operations (Preferred)
Ability to represent the patient voice credibly and persuasively in executive-level planning and prioritization discussions (Preferred)
Ability to lead through ambiguity, especially during periods of growth, system change, or regulatory shifts (Preferred)
Ability to connect patient experience outcomes to business performance, including retention, cost, and client satisfaction (Preferred)

Work Environment

Location: Remote
Schedule: 8:00 A.M. to 5:00 P.M. Monday through Friday with night and weekend hours on occasion as determined by the needs of the business and cross-facility travel as needed
Regular meetings with internal senior leadership teams. This position will also have meetings with key client representatives.

Key Essential Functions

Must be able to remain in a stationary position for extended periods while writing or reviewing documentation
Must be able to work on a computer for the entire shift
Must be able to attend virtual meetings with cross-functional teams

Employment Classification

Status: Full-time
FLSA: Exempt

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.

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Refine Your Search

senior patient services jobs in columbus

Director of Patient Experience

Sr. Radiology Technologist/ X-Ray Tech (3-4 days per week) Sign On Bonus!

Part-Time Occupational Therapist

Deputy Clerk of Council

Licensed Occupational Therapist (OT) Part-Time or Full-Time

Sr Maintenance Tech

Veterinarian, Cruelty Recovery Center

Occupational Therapy Assistant

Occupational Therapy Assistant

Post Acute Care Field Sales, Cleveland OH

Speech-Language Pathologist (SLP)

Associate Clinical Sales Consultant, Specialty Nutrition Systems - Ohio (Columbus, Cleveland)

Central Intake Admissions Specialist

Chef Manager

Program Director B&F Healthcare Services LLC

Associate Sales Representative - Medical Device Sales - 16

Scheduling Senior Coordinator

PT Night Caregiver / Patient Care Attendant

Scheduling Coordinator

Senior Manager, Patient Experience

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Key Responsibilities

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Key Essential Functions

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Equal Employment Opportunity (EEO) Statement

Disclaimer

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