Top 254 Senior quality specialist Jobs in Columbus

Product Specialist
Health Care Logistics —Grove City, OH
- Full-time
- Mid-level
- Office
- Quality control
Quick Apply
Collectors - Estate Care Specialist
Phillips & Cohen Associates Ltd. —Gahanna, OH
- $20 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- High school diploma or GED
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
12d
Speech-Language Pathologist (SLP)
Healthpro Heritage, LLC —Dublin, OH
- Part-time
- Mid-level
- Home Health
- Communication skills
- Dental insurance
- 401(k)
Technical Writer
Strategic Staffing Solutions —Columbus, OH
- Contract
- Research
- Mid-level
- Office
- Health savings account
- Disability insurance
Quick Apply
12h
Associate Clinical Sales Consultant, Specialty Nutrition Systems - Ohio (Columbus, Cleveland)
Avanos Medical —Ohio
- $63,000 - $76,000 a year
- Full-time
- Microsoft Outlook
- Up to 50% travel
- RN License
- Health insurance
- 401(k) matching
Senior Compliance Technical Writer | 1061786
Revel IT —Columbus, OH
- Contract
- Research
- Office
- In-person
Quick Apply
9h
Resident Care Associate
The Avalon of New Albany —New Albany, OH
- 12 hour shift
- CPR Certification
- Vital signs
- BLS Certification
- Paid training
- Health savings account
Senior Specialist, Quality Assurance
Cardinal Health —Columbus, OH
- $66,500 - $95,000 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- No degree
- Paid parental leave
- Health savings account
Clinical Quality Assurance Specialist, RN
Wider Circle —Columbus, OH
- $80,000 - $95,000 a year
- Full-time
- Remote
- Nursing
- RN License
- Licensed Clinical Social Worker
- Health savings account
- AD&D insurance
Quick Apply
Senior Product Management Specialist
Branch Insurance —Columbus, OH
- $96,600 - $138,000 a year
- Full-time
- Remote
- Research
- 3 years
- Product management
- Health insurance
- Dental insurance
Vendor Management Senior Specialist
Victoria's Secret —Reynoldsburg, OH
- $76,700 - $101,955 a year
- Full-time
- 5 years
- Organizational skills
- Contracts
Sr Quality Improvement/HEDIS Spec, Health Plan Interventions (Remote In Ohio)
Molina Healthcare —Columbus, OH
- $54,922 - $107,099 a year
- Full-time
- Remote
- RN License
- Writing skills
- Analysis skills
- Health insurance
Talent Acquisition Specialist 4
The Ohio State University —Columbus, OH
- $103,000 a year
- Full-time
- Microsoft Word
- Background check
- Microsoft Outlook
3d
Senior Calibration Specialist
Eliquent Life Sciences, Inc —Columbus, OH
- $60 - $65 an hour
- Full-time
- Bachelor of Science
- Engineering
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Customer Experience Specialist - Emergency Departments
OhioHealth —Columbus, OH
- Full-time
- Microsoft Word
- Nursing
- Microsoft Excel
6d
Specialist, Risk and Compliance Services (Center of Excellence)
Deloitte —Columbus, OH
- $63,000 - $116,000 a year
- Full-time
- Microsoft Outlook
- Research
- Mid-level
Senior Product Management Specialist
Branch Financial, LLC —Columbus, OH
- $96,600 - $138,000 a year
- Full-time
- Remote
- Research
- 3 years
- Product management
- Health insurance
- Dental insurance
Quick Apply
Sr. Field Applications Specialist - Chemistry/Immunoassay - 95% Travel
Beckman Coulter Diagnostics —Columbus, OH
- $40 - $46 an hour
- Full-time
- Clean driving record
- Ability to walk for extended periods
- Ability to climb stairs
- Health insurance
- Dental insurance
Senior Product Specialist
Deloitte —Columbus, OH
- $97,600 - $179,900 a year
- Full-time
- Microsoft Excel
- 3 years
- Finance
11d
Health Information Management Specialist
Equitas Health, Inc. —Columbus, OH
- Weekends as needed
- Hybrid work
- HIPAA
- Research
- Mid-level
Quick Apply
14d

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Product Specialist

Health Care Logistics -
Grove City, OH

Quick Apply

Job Details

Full-time

Qualifications

Customer communication
Requirements design
Managing clients in a customer support role
Customer support ticket management
System requirements definition
Analysis (software development lifecycle)
Ticketing system technical support

Full Job Description

The Product Specialist is a key contributor within Health Care Logistics' technology product team, supporting an assigned product within the technology portfolio. Working under the guidance of the Senior Product Specialist, this role serves as the front line of customer support and product operations — owning the support pipeline, executing QA test plans, handling standard system configurations, and documenting customer feedback. This is a learning-and-doing role — the Product Specialist builds deep product knowledge through hands-on customer engagement and develops the skills needed to grow into a Senior Product Specialist or Product Owner over time. Success is measured by quality of customer support, responsiveness, reliability in follow-through, and growing product expertise.

2+ years of experience in a customer-facing product support, implementation, technical account management, or help desk role — or equivalent experience in a structured internship or associate-level position.
Familiarity with gathering customer requirements and documenting them in structured formats such as configuration plans, issue tickets, or workflow descriptions.
Hands-on experience performing functional testing or QA on software, or a demonstrated aptitude for learning structured testing processes.
Experience managing customer issues using a ticketing or issue tracking system, with the ability to categorize, prioritize, and follow through to resolution.
Working proficiency with productivity and collaboration tools — for example, an issue tracker (such as Jira), a knowledge base or wiki (such as Confluence), and a modern office suite.

Preferred

Experience supporting connected hardware products (sensors, scanners, RFID, IoT devices) in a customer-facing role
Familiarity with healthcare, pharmacy, or regulated supply chain environments.
Background in technical writing, customer enablement, or developer-adjacent product roles.
Interest in growing toward product strategy, Agile product ownership, or team leadership over time.

Core Competencies

Competency

Description

Technical Aptitude

The ability to quickly learn, understand, and apply new technologies, tools, and technical concepts relevant to the role.

Attention to Detail

The practice of consistently producing accurate, thorough, and high-quality work by catching errors and ensuring completeness.

Cross-Functional Collaboration

The ability to work effectively with people from different departments, disciplines, or functional areas toward shared goals.

Accountability

The practice of taking full ownership of one's responsibilities, commitments, and outcomes — including mistakes — without deflecting blame.

Continuous Learning

A sustained commitment to acquiring new knowledge, skills, and perspectives — both formally and through self-directed effort.

Documentation

The ability to create clear, organized, and maintainable written records of processes, decisions, configurations, and procedures.

Competencies are drawn from the Core Competency Library.

In addition to the competencies listed above, this role requires foundational proficiency in verbal and written communication, time management, and customer service.

Working Conditions & Physical Requirement

Primarily office-based with hybrid flexibility; occasional travel to customer sites or HCL satellite locations as needed for implementations and product reviews.
May require flexibility outside standard business hours to support customer go-lives, release windows, and urgent customer issues.
Extended periods of sitting and computer use.

Customer Support & Issue Management

Serve as the primary point of contact for customer support inquiries, owning issues from intake through resolution and escalating complex problems to the Senior Product Specialist.
Maintain and manage the customer issue tracker, ensuring all support requests are logged, categorized, prioritized, and resolved or escalated within established response time expectations.
Track and report on support volume, resolution times, issue categories, and customer satisfaction trends, providing visibility to the product team on where the product is succeeding and where it's falling short.

Customer Implementation & Configuration

Participate in requirements gathering sessions with new customers alongside the Senior Product Specialist, documenting workflows, constraints, and configuration decisions.
Perform standard system configuration and account setup for new customer deployments, following established playbooks and templates.
Produce and maintain customer-specific configuration documentation that supports go-live, ongoing support, and future changes.
Support the implementation team on installation activities — including hardware staging, network coordination, and on-site or remote cutover assistance — under the direction of the Senior Product Specialist.

Product Development Support

Contribute to the development of user stories and acceptance criteria by providing customer context, reproduction steps, and field observations — working with the Senior Product Specialist to refine and finalize.
Execute quality assurance test plans on bug fixes and new features prior to release, following regression procedures defined by the Senior Product Specialist and flagging issues for review.
Triage and document suspected product defects from both QA testing and customer-reported issues, providing the development team with clear reproduction steps and contextual information to support efficient resolution.

Customer Enablement & Documentation

Author and maintain end-user documentation, quick reference guides, and operational SOPs that reduce dependence on direct support.
Use insights from support interactions to identify gaps in customer training or documentation, recommending updates that address common user confusion or workflow errors.

Quick Apply

Refine Your Search

senior quality specialist jobs in columbus

Product Specialist

Collectors - Estate Care Specialist

Speech-Language Pathologist (SLP)

Technical Writer

Associate Clinical Sales Consultant, Specialty Nutrition Systems - Ohio (Columbus, Cleveland)

Senior Compliance Technical Writer | 1061786

Resident Care Associate

Senior Specialist, Quality Assurance

Clinical Quality Assurance Specialist, RN

Senior Product Management Specialist

Vendor Management Senior Specialist

Sr Quality Improvement/HEDIS Spec, Health Plan Interventions (Remote In Ohio)

Talent Acquisition Specialist 4

Senior Calibration Specialist

Customer Experience Specialist - Emergency Departments

Specialist, Risk and Compliance Services (Center of Excellence)

Senior Product Management Specialist

Sr. Field Applications Specialist - Chemistry/Immunoassay - 95% Travel

Senior Product Specialist

Health Information Management Specialist

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