Top 8 Senior user experience Jobs in Columbus

Experience Research Senior Associate
JPMorganChase —Columbus, OH
- Full-time
- Mid-level
- 3 years
- Health insurance
- Tuition reimbursement
20h
Senior Design Researcher / Senior User Experience Researcher
PRIORITY DESIGNS INC —Columbus, OH
- Full-time
- 7 years
- Master's degree
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
Content Design Senior Associate
JPMorganChase —Columbus, OH
- $114,000 - $150,000 a year
- Full-time
- Writing skills
- Mid-level
- 3 years
- Health insurance
- Tuition reimbursement
Senior UI-UX-Programmer
S R INTERNATIONAL INC —Columbus, OH
- $60 - $65 an hour
- Full-time
- Hybrid work
- English
- Office
- Mentoring
- Work from home
Quick Apply
2d
Senior Director, Design
TELUS Digital —Columbus, OH
- $190,000 - $246,000 a year
- Full-time
- Hybrid work
- Office
- Mentoring
- Recruiting
Senior Product Owner - Sales Force, B2B
The Scotts Miracle-Gro Company —Marysville, OH
- $99,700 - $117,300 a year
- Full-time
- Writing skills
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Senior Project Designer
NAC Architecture —Columbus, OH
- Full-time
- Construction site
- Bachelor of Science
- Research
Quick Apply

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NextGen System Analyst
Integrated Services for Behavioral Health —Columbus, OH
A valid driver's license is required. Serve as the point of contact for user questions and routine technical assistance.
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Associate Applications Analyst
Bath & Body Works —Columbus, OH
You’ll partner with creative and business teams, technical peers, vendor partners, and our procurement team — while learning industry-leading tools such as…
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Experience Research Senior Associate
JPMorganChase —Columbus, OH
By employing various research methods and leveraging your developing knowledge of user experience design, analyze and interpret data to provide valuable…
20h
Senior Design Researcher / Senior User Experience Researcher
PRIORITY DESIGNS INC —Columbus, OH
Lead, plan, and conduct major technical projects or major phases of significant technical projects, coordinating the efforts of multi-disciplinary technical…
Quick Apply

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Experience Research Senior Associate

JPMorganChase -
Columbus, OH

Apply Now

Job Details

Full-time
20 hours ago

Benefits

Health insurance
Tuition reimbursement
Retirement plan

Qualifications

Quantitative applied research
Qualitative data analysis
Collaboration with product development teams
User research for product design
Cross-functional communication

Full Job Description

JOB DESCRIPTION

Shape exceptional user experiences through cutting-edge research, influencing product design and functionality.

As an Experience Research Senior Associate in Business Banking Insurance, you will play a vital role in understanding the wants, needs, and abilities of our customers and end users. By employing various research methods and leveraging your developing knowledge of user experience design, analyze and interpret data to provide valuable insights that inform design decisions and promote improvements in user experiences. Working closely with senior UX leads and cross-functional teams, you support of the design and implementation of user-centric research efforts. At the associate level, bring your demonstrated proficiency in core experience research craft skills and continuously develop your expertise in these and other design-focused areas.

JPMorgan Chase is on a journey to be the most recommended financial partner for small business owners in our communities as they start, run, and grow their business. By leveraging superior digital capabilities, our readily available human support model, and highly personalized, best-in-class, digital experiences, our growing Small Business Design & Customer Experience team will partner with product and technology to create a fully integrated, seamless, omni-channel experience across the entire customer life cycle.

Job responsibilities

Conduct and execute research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
Use advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights
Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement
Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings
Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications
Stay current with industry trends and incorporate knowledge into team insights

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques
Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis
Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences
Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs
Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
Advocate and user of AI experimentation and solutions across the product development lifecycle
Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts

Preferred qualifications, capabilities, and skills

Experience in the Insurance sector

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Apply Now

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senior user experience jobs in columbus

Experience Research Senior Associate

Senior Design Researcher / Senior User Experience Researcher

Content Design Senior Associate

Senior UI-UX-Programmer

Senior Director, Design

Senior Product Owner - Sales Force, B2B

Senior Project Designer

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