Top 82 Service desk agent Jobs in Columbus

Night Auditor
Hyatt Columbus/Polaris —Columbus, OH
- $16 - $17 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Team management
- Health savings account
- AD&D insurance
Quick Apply
7d
Direct Sales Agent Specialist (2874)
Direct Auto —Grove City, OH
- $20 an hour
- Online Application
- Office
- US work authorization
- Fair chance
- Paid training
- Paid holidays
3d
Front Desk Agent
Foxfruit —Columbus, OH
- $3,775 - $4,400 a month
- Full-time
- Office
- High school diploma or GED
- Communication skills
Quick Apply
5d
Front Desk Agent
Courtyard - Columbus Airport —Columbus, OH
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Front Desk Agent
Home2 Suites by Hilton Columbus Downtown —Columbus, OH
- $16 a year
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Agent - Second Shift
Renaissance Columbus Downtown Hotel —Columbus, OH
- $17 an hour
- Weekends as needed
- Research
- Hotel
- Computer skills
- Free parking
- Commuter assistance
Quick Apply
5d
Front Desk Agent 2nd Shift
Crescent Hotels & Resorts LLC —Columbus, OH
- $15 an hour
- Weekends as needed
- Research
- Hotel
- Computer skills
- Commuter assistance
- 401(k) matching
Quick Apply
14d
Front Desk Agent
Embassy Suites by Hilton Columbus Airport —Columbus, OH
- $14.50 - $15.50 an hour
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Employee discount
- Flexible schedule
Quick Apply
12d
Guest Service Agent, Full-Time
Holiday Inn Columbus Downtown —Columbus, OH
- From $15 an hour
- Part-time
- Customer service
- Hotel
- High school diploma or GED
- Free parking
- Health insurance
Quick Apply
12d
Front Desk Agent
Hampton Inn Columbus/Easton —Columbus, OH
- $16 an hour
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Hotel Front Desk
Sonesta —Columbus, OH
- Weekends as needed
- Serving
- Basic math
- Hotel
- Paid parental leave
- Health savings account
12d
Front Desk Agent
DoubleTree Dublin —Dublin, OH
- $16 - $18 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
AM Front Desk Agent
Embassy Suites Columbus, OH —Columbus, OH
- Weekends as needed
- Hotel
- High school diploma or GED
- 1 year
- Food provided
Quick Apply
12d
Front Desk Agent
Columbus Polaris Residence Inn by Marriott —Columbus, OH
- $15 - $17 an hour
- Part-time
- Sales
- Hotel
- High school diploma or GED
- Profit sharing
- Health insurance
Quick Apply
Front Desk Agent Overnights - FT
Hollywood Casino at Columbus —Columbus, OH
- Weekends as needed
- Spanish
- Computer literacy
- English
Guest Service Representative
Columbus Airport Marriott —Columbus, OH
- $15.00 - $16.50 an hour
- Part-time
- Hotel
- In-person
- Guest services
- Health insurance
- Dental insurance
Quick Apply
Front Desk Night Audit, Overnight Shift, Part Time
Crescent Hotels & Resorts LLC —Columbus, OH
- $17 an hour
- Part-time
- Hotel
- Computer skills
- Entry level
- Free parking
- Commuter assistance
Quick Apply
13d
Front Desk Agent
Image Hotel Management —Grove City, OH
- 8 hour shift
- Computer literacy
- Hotel
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk/Guest Service Agent
Image Hotel Management —Grove City, OH
- Overnight shift
- Ability to walk for extended periods
- Computer literacy
- Hotel
Quick Apply
Front Desk Agent
Crescent Hotels & Resorts LLC —Columbus, OH
- $16 an hour
- Weekends as needed
- Hotel
- Entry level
- Time management
- Free parking
- 401(k) matching
Quick Apply
12d

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Night Auditor

Hyatt Columbus/Polaris -
Columbus, OH

Quick Apply

Job Details

Full-time
$16 - $17 an hour
7 days ago

Benefits

Health savings account
AD&D insurance
Disability insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
Life insurance
Pet insurance

Qualifications

High school diploma or GED

Full Job Description

Position: Night Auditor

Reports To: Front Office Leadership Team / Assistant General Manager / General Manager

Position Summary: The Night Auditor is responsible for overseeing the nightly operations of the front desk, ensuring that all financial transactions and reports are accurately completed and prepared for the next day's operations. The primary focus of this role is to reconcile the day’s financial activities, manage guest services during the overnight shift, Manager on duty coverage and provide exceptional guest experiences..

Pay Range: $16.00-$17.00 based on experience and qualifications

Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Perform the duties of a front desk agent, including guest check-in/check-out, reservation handling, and responding to guest inquiries.
Reconcile all daily front desk agents’ work, ensuring accuracy in the daily accounting processes.
Run the trial balance to post rooms and close the day, preparing and distributing next-day reports for the Front Office, Housekeeping, Sales, and Executive Office as required.
Provide exceptional guest service by greeting and welcoming guests, handling guest complaints promptly, and ensuring a positive guest experience.
Handle financial transactions such as accepting payments, maintaining a house bank, and preparing accurate receipt reports.
Issue and control access to safety deposit boxes, and post miscellaneous charges as requested.
Respond to and resolve guest complaints efficiently and courteously.
Answer telephones promptly and handle reservations, check-ins, and check-outs with accuracy and efficiency.
Operate or assist with any necessary transportation arrangements in a timely and courteous manner.
Assist guests with luggage and be knowledgeable about local area attractions and hotel services.
Manage messages, wake-up calls, mail, and faxes properly, ensuring prompt and accurate service.
Adhere to applicable company Standard Operating Procedures (SOPs) to maintain consistency and compliance.
Effectively utilize the Property Management System and Electronic Key Equipment. Maintain a clean and orderly work area, respond promptly to FOM or MOD requests.
Maintain open lines of communication with all departments, sharing pertinent information as needed.
Be self-motivated and use time wisely, responding positively to new ideas and feedback. Demonstrate proper selling techniques during the reservation and walk-in process, actively seeking opportunities to upsell and increase revenue.
Complete shift closing accurately, obtaining appropriate approval signatures and authorization codes.
Associates may be required to work varying schedules, including nights, weekends, and holidays, based on business needs.
Full compliance with company rules and regulations is required for the safe and effective operation of the hotel facilities. Violations may result in disciplinary action, up to and including termination.

Qualifications:

Education: High school diploma or equivalent required.

Experience: One to two years in an accounting or front office position preferred.

Strong communication skills, both verbal and written.
Extensive knowledge of the hotel, its services, and local area attractions.
Ability to maintain professionalism and handle sensitive information confidentially.
Ability to sit at a desk for up to 8 hours per day, with walking and standing required for the remainder of the shift.
Must be able to lift up to 15 lbs on occasion and perform tasks that involve repetitive motions, bending, and climbing.

Taking Care of You – Our Benefits

At Ivy, we believe in supporting our team both at work and in their personal lives. Your eligibility for benefits is based on your employment status, and full details will be shared with you during your first 30 days. Here’s a look at what we offer to help take care of you and your loved ones:

Health & Wellness

Medical
Dental
Vision
Flexible Spending Account (FSA)
Health Savings Account (HSA)

Financial Security & Peace of Mind

Basic Life Insurance & AD&D
Voluntary Life Insurance
Voluntary Short-Term Disability
Voluntary Long-Term Disability
Critical Illness, Hospital Indemnity & Accident Plans
Pet Insurance
401(k) Retirement Plan

Time to Recharge

Paid Time Off (PTO), available as it’s accrued

Ivy Hospitality is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Ivy Hospitality participates in E-Verify

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

Quick Apply

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service desk agent jobs in columbus

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