Top 25 Service desk analyst Jobs in Columbus

Service Desk Analyst
Vorys, Sater, Seymour and Pease LLP. —Columbus, OH
- $26.44 - $31.25 an hour
- Overtime
- Computer literacy
- Research
- Mid-level
- Paid parental leave
- Disability insurance
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4d
Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
- $45,000 - $55,000 a year
- Full-time
- Windows
- High school diploma or GED
- Computer networking
- Disability insurance
- Health insurance
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Help Desk Analyst
eBusiness Solutions Inc. —Columbus, OH
- $16 - $22 an hour
- 8 hour shift
- English
- Mid-level
- Office
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Associate IT Support Services Analyst
Simpson Strong-Tie Company Inc. —Columbus, OH
- $25.29 - $40.48 an hour
- Full-time
- Azure
- Pass drug screening
- Office
- Paid jury duty
- Health insurance
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2d
Business Intelligence Analyst
HEART OF OHIO FAMILY HEALTH CENTERS —Columbus, OH
- $60,216 - $81,000 a year
- Full-time
- Mid-level
- Office
- SQL
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12d
Help Desk Analyst - Columbus, OH
Software Technology Inc —Columbus, OH
- Contract
- Microsoft Outlook
- Mid-level
- Office
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Service Desk Analyst I (Columbus)
RedHelm —Columbus, OH
- Full-time
- Office
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
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Associate Analyst, Networking
Abercrombie & Fitch Co. —New Albany, OH
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Store discount
- Paid parental leave
5d
Help Desk Analyst
Software Technology Inc —Columbus, OH
- 8 hour shift
- English
- Mid-level
- Organizational skills
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Senior Desktop Support Analyst
Advanced Drainage Systems —Hilliard, OH
- Full-time
- Physical & Rehabilitation Medicine
- Children
- Conflict management
- Paid parental leave
- Health savings account
EHR System Analyst
Integrated Services for Behavioral Health —Delaware, OH
- $28.91 - $37.37 an hour
- Full-time
- Hybrid work
- Computer science
- Mid-level
- Organizational skills
- Disability insurance
- Health insurance
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Help Desk Analyst
absiusa —Columbus, OH
- $1 an hour
- Mid-level
- Administrative experience
- Travel
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Workday Senior HRIS Analyst
OCLC —Dublin, OH
- Full-time
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Paid parental leave
- Health insurance
Quality Assurance Analyst
Benelynk —Columbus, OH
- $70,000 - $80,000 a year
- Full-time
- Remote
- Microsoft Excel
- Writing skills
- Pass drug screening
- Health insurance
- Dental insurance
7d
Associate Data/ Metadata Analyst
OCLC —Dublin, OH
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Paid parental leave
- Health insurance
Senior Business Transformation Analyst
State of Ohio - Administrative Services —Columbus, OH
- Full-time
- Microsoft Excel
- Research
- Office
- Paid holidays
- Health insurance
5d
Security Spec Lead - Digital Forensics Analyst
AEP Service Corporation —Columbus, OH
- $116,255.00 - $151,132.50 a year
- Full-time
- Computer science
- Computer Science
- Writing skills
- Tuition reimbursement
5d
Service Desk Analyst
Star Seven Six —Columbus, OH
- On call
- Mid-level
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Sr. Analyst, Enterprise Service Desk
ABACUS —Columbus, OH
- On call
- System design
- Mid-level
- SQL
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EPIC Configuration Analyst - Expert
Presbyterian System Services —Columbus, OH
- $100,152.00 - $175,718.40 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
7d

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service desk analyst jobs near columbus

Service Desk Analyst

Vorys, Sater, Seymour and Pease LLP. -
Columbus, OH

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Job Details

Full-time
$26.44 - $31.25 an hour
4 days ago

Benefits

Paid parental leave
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Parental leave
Vision insurance

Qualifications

Customer communication

Full Job Description

Tired of job hopping? Looking for a place that will help you as much as you help them? Join Vorys as a Service Desk Analyst. The position provides technology support for all computer users at the Firm, via a variety of methods. Our growing IT department has a very long tradition of developing Service Desk Analysts for career advancement, with over 35% of current IT staff starting on the Service Desk. In fact, this position became open due to promotion. If you want to be part of a special organization, and part of what makes the organization special, apply today.

Position Summary:

The Service Desk Analyst delivers technology support to all technology consumers through the information technology service management (ITSM) platform and in-person. This position diagnoses and resolves hardware, software, and network issues, identifies root causes, and restores service efficiently. The Service Desk Analyst executes and supports information technology infrastructure library (ITIL) -aligned Incident Management processes, ensuring timely resolution, accurate documentation, and clear communication throughout the incident lifecycle.

Essential Functions:

Provide technical support to technology consumers via telephone, email, and in- person, ensuring timely resolution of issues during standard business hours and coverage during assigned after-hours on-call periods.
Perform incident management activities using the ITSM platform. Log, review, and update incidents to keep all details current through resolution, in accordance with established service level agreement (SLA) policies. Actively monitor and manage Service Desk chat and telephone queues.
Research, evaluate, and implement solutions for complex technical issues and emerging product requirements, ensuring effective resolution and alignment with Firm standards and business needs.
Assist in creating and maintaining instructional documentation for the Service Desk and user-facing knowledge base.
Pursue ongoing professional development to strengthen technical expertise and ensure the ability to effectively support and advise technology consumers.
Serve as a resource contributor to IT projects as needed, providing technical expertise and support to ensure successful project execution and outcomes.

Knowledge, Skills and Abilities:

Advanced computer skills
Thorough knowledge of current versions of Microsoft Office and Microsoft Windows
Working knowledge of networking, IT functions and procedures
Familiar with the concepts of the Information Technology Infrastructure Library (ITIL)
Superior customer service skills
Responsible and self-motivated
Excellent organization, time management and problem solving skills
Ability to adapt to changing priorities and critical situations
Strong listening, verbal and written communication skills
Ability to address rapidly changing priorities

Education and Experience:

Associate's degree in related discipline or combination of equivalent education and experience required.
Minimum of 1 year of experience in similar field preferred.

The expected pay scale for this position is $26.44–$31.25 per hour (overtime eligible per applicable laws) with an approximate annualized equivalent of $55,000.00–$65,000.00 based on 40 hrs./week. Actual earnings may vary. The actual compensation offered will depend on factors such as your qualifications, relevant experience, education, work location, and market conditions.

At Vorys, we are dedicated to fostering a workplace where employees can succeed both personally and professionally. We offer competitive compensation along with a robust benefits package designed to support your health, well-being, and long-term goals. Our benefits include medical, dental, vision, FSA, life and disability coverage, paid maternity & parental leave, family building resources, identity theft protection, a 401(k) plan, and paid sick, personal and vacation time. Some benefits are provided automatically, while others may be available for voluntary enrollment. You’ll also have access to opportunities for professional growth, work-life balance, and programs that recognize and celebrate your contributions.

Equal Opportunity Employer:

Vorys does not discriminate in hiring or terms and conditions of employment because of an individual’s sex (including pregnancy, childbirth, and related medical conditions), reproductive health decisions, race, age, religion, national origin, ancestry, color, sexual orientation, gender identity, gender expression, genetic information, marital status, military/veteran status, disability, or any other characteristic protected by local, state or federal law. Vorys only hires individuals authorized for employment in the United States.

Vorys is committed to providing reasonable accommodations to qualified individuals in our employment application process unless doing so would constitute an undue hardship. If you need assistance or an accommodation in our employment application process due to a disability; due to a limitation related to, affected by, or arising out of pregnancy, childbirth, or related medical conditions; or due to a sincerely held religious belief, practice, or observance, please contact Julie McDonald, CHRO. Our policy regarding requests for reasonable accommodation applies to all aspects of the hiring process.

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Refine Your Search

service desk analyst jobs in columbus

Service Desk Analyst

Tier 1 Technical Support Specialist

Help Desk Analyst

Associate IT Support Services Analyst

Business Intelligence Analyst

Help Desk Analyst - Columbus, OH

Service Desk Analyst I (Columbus)

Associate Analyst, Networking

Help Desk Analyst

Senior Desktop Support Analyst

EHR System Analyst

Help Desk Analyst

Workday Senior HRIS Analyst

Quality Assurance Analyst

Associate Data/ Metadata Analyst

Senior Business Transformation Analyst

Security Spec Lead - Digital Forensics Analyst

Service Desk Analyst

Sr. Analyst, Enterprise Service Desk

EPIC Configuration Analyst - Expert

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