Top 13 Service desk operator communications Jobs in Columbus

Guest Service Agent
COLUMBUS WORTHINGTON HOSPITALITY LLC —Columbus, OH
- 8 hour shift
- Computer literacy
- No high school diploma
- Hotel
Quick Apply
Guest Service Agent
TWIN TIER HOSPITALITY —Columbus, OH
- 8 hour shift
- Computer literacy
- No high school diploma
- Hotel
Quick Apply
Full-Time PBX - Telephone Operator
Hyatt Regency Columbus —Columbus, OH
- Weekends as needed
- Computer literacy
- Hotel
- Ability to sit for extended periods
- Commuter assistance
- Dental insurance
14d
Front Desk Agent
MCR Hotels —Dublin, OH
- $16 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Part Time- Night Auditor l Moxy Columbus Short North
Columbus Moxy —Columbus, OH
- $16 an hour
- Part-time
- Spanish
- English
- Hotel
Quick Apply
Remote Pilot Operator (Field) - KCMH
ADACEL TECHNICAL SERVICES INC. —Columbus, OH
- Background check
- Microsoft Excel
- Microsoft Outlook
- On-the-job training
Quick Apply
Van Driver/ Guest Service Agent
TWIN TIER HOSPITALITY —Columbus, OH
- 8 hour shift
- Background check
- Computer literacy
- No high school diploma
Quick Apply
Night Auditor
Middletown Hotel Management —Columbus, OH
- $16 - $17 an hour
- Part-time
- Ability to walk for extended periods
- Hotel
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Operations Manager
Scene75 —Dublin, OH
- $45,000 - $65,000 a year
- Weekends as needed
- Mid-level
- High school diploma or GED
- Driver's License
- Health savings account
- AD&D insurance
Quick Apply
LOCKSMITH
Golden Bear Lock & Safe, Inc. —Columbus, OH
- Part-time
- Mid-level
- Residential
- Driver's License
- Profit sharing
- Relocation assistance
Quick Apply
11d

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Full-Time PBX - Telephone Operator
Hyatt Regency Columbus —Columbus, OH
Responsible for answering incoming calls to the Hyatt Regency Columbus and must have good typing skills, a positive attitude and excellent phone demeanor.
14d
Front Desk Agent
MCR Hotels —Dublin, OH
Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. Type on and operate computers and other office machinery or…
$16 an hour
Quick Apply

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Guest Service Agent
COLUMBUS WORTHINGTON HOSPITALITY LLC —Columbus, OH
Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner. 120 steps 10% of 8 hour shift.
Quick Apply
Guest Service Agent
TWIN TIER HOSPITALITY —Columbus, OH
Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner. 120 steps 10% of 8 hour shift.
Quick Apply

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Guest Service Agent

COLUMBUS WORTHINGTON HOSPITALITY LLC
Columbus, OH

Quick Apply

Job Details

Full-time

Qualifications

Computer operation
Customer communication
Computer literacy
Computer skills

Full Job Description

POSITION SUMMARY
Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs.

ORGANIZATIONAL SCOPE:
Position is responsible for exceptional customer service in order to generate revenue.

ESSENTIAL FUNCTIONS

Handle guest registration and room assignments, accommodating special requests whenever possible. (10%)
Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. (16%)
Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner. (50%)
Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc. (21%)
Cancel room reservations according to procedures. (2%)
Walk customers in a professional and courteous manner according to procedures if full house or extenuating circumstance. (1%)
Show guests to room assisting them with their luggage. (45%)
Explain all hotel facilities, their location in the hotel, hours of operation, answer all questions about these facilities and other hotel questions. (15%)
Check luggage for hotel guests both for day and overnight. (15%)

NON-ESSENTIAL FUNCTIONS
Inventory guest room keys according to policy and request re-keying as necessary.
Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.
Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.

Knowledge and Skills:

Education:High school education or equivalent experience.
Experience:Three months to one full year of employment in a related position with this company or other organization(s).
Skills and Abilities: Requires a working knowledge of the Front Desk aspect of TTH services, policies or operations and a general knowledge of the hotel. Working knowledge is generally learned on-the-job. Requires knowledge of and ability to operate computer equipment and the reservations system. Ability to read and speak English. Second language is preferred.

No. Of employees supervised: None.
Travel Required:None.
Hours Required: 8 hour shift; scheduled days and times may vary based on need.

Lifting/Pushing/Pulling/Carrying Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency.
Must be able to lift up to 60 lbs. and push or pull a minimum of 120 lbs., of various sizes of luggage, packages, coolers and boxes.

Bending/Kneeling Describe the type(s) of required bending and/or kneeling to include when, why and how often.
Must be able to lift up to 60 lbs. and push or pull a minimum of 120 lbs., of various sizes of luggage, packages, coolers and boxes.

Mobility Describe the type(s) of mobility required to include distances and % of time involved.
Continually walking, standing, lifting or pulling, 90-95% of time, large step into van.

Continuous Standing Describe the reasons to include time period and frequency.
Continuous standing 95% of time.

Climbing Stairs
Up to approx. 120 steps 10% of 8 hour shift.

Hearing: Moderate
Explain: One-on-one communication with guests.

Vision: Moderate
Explain: Read reports, verify reservations, work with computers.

Speech: Moderate
Explain: One-on-one communications with guests.

Literacy: Critical
Explain: Read reports, reservations, analyze, investigate.

Chemicals/Agents: Describe any chemicals/agents to include what they are, warnings and frequency of use.
Brass/glass cleaner. No special handling required.

Protective Clothing:
None Required.

Equipment Operation List type of equipment and frequency of use.
Computer use 75%, telephone use 25%, computer printer 25%, calculator 10%, of shift.

Quick Apply

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service desk operator communications jobs in columbus

Guest Service Agent

Guest Service Agent

Full-Time PBX - Telephone Operator

Front Desk Agent

Part Time- Night Auditor l Moxy Columbus Short North

Remote Pilot Operator (Field) - KCMH

Van Driver/ Guest Service Agent

Night Auditor

Operations Manager

LOCKSMITH

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