Top 4 Service desk specialist ii Jobs in Columbus

IT Support Specialist II
WESTINGHOUSE OUTDOOR POWER EQUIPMENT —Columbus, OH
- Microsoft Outlook
- Research
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Dealer Services Specialist II
Cox Automotive —Grove City, OH
- $20.10 - $30.10 an hour
- Full-time
- Spanish
- Dealership
- English
- Paid jury duty
- Paid holidays
Storage Architect
AGE Solutions —Columbus, OH
- From $105,000 a year
- Full-time
- Mid-level
- Office
- Team management
- Paid training
- Paid parental leave
Quick Apply

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Dealer Services Specialist II
Cox Automotive —Grove City, OH
The right candidate could also have a different combination of education and experience, such as a degree or certification or 5 years of experience in a related…
$20.10 - $30.10 an hour
IT Support Specialist II
WESTINGHOUSE OUTDOOR POWER EQUIPMENT —Columbus, OH
The ideal candidate has proven experience mentoring, coaching, or providing technical leadership to IT support teams and is comfortable serving as a go-to…
Quick Apply

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IT Support Specialist II
WESTINGHOUSE OUTDOOR POWER EQUIPMENT —Columbus, OH
The ideal candidate has proven experience mentoring, coaching, or providing technical leadership to IT support teams and is comfortable serving as a go-to…
Quick Apply
Dealer Services Specialist II
Cox Automotive —Grove City, OH
The right candidate could also have a different combination of education and experience, such as a degree or certification or 5 years of experience in a related…
$20.10 - $30.10 an hour

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IT Support Specialist II

WESTINGHOUSE OUTDOOR POWER EQUIPMENT -
Columbus, OH

Quick Apply

Job Details

Benefits

Health savings account
Disability insurance
Health insurance
401(k) matching
Life insurance

Qualifications

Cloud identity and access management (IAM)
Mobile device support
Laptop (troubleshooting support)
Microsoft Exchange
Public Cloud
Research
Printer (troubleshooting support)
Email configuration (technical support)
Cloud service support
Wireless communication system operation
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Azure AD
Networking equipment (troubleshooting support)
macOS administration
Microsoft Teams
SharePoint
UEM
VPN management
Peripheral hardware support
Intune
Identity & access management

Full Job Description

We are seeking an experienced IT Support Specialist to provide hands-on desktop and technical support while serving as a lead technical resource, mentor, and escalation point for the IT support team. This role is responsible for helping guide and develop team members, providing technical direction, and ensuring a high level of service and responsiveness across the organization.

The ideal candidate has proven experience mentoring, coaching, or providing technical leadership to IT support teams and is comfortable serving as a go-to resource for troubleshooting and complex technical issues. This position combines hands-on involvement in end-user support, Microsoft 365 administration, endpoint management, and network operations.

The successful candidate is technically well-rounded, communicates clearly and confidently, and operates with a strong sense of urgency and ownership. They are comfortable working across cloud platforms, endpoint management, and networking infrastructure and take initiative in driving issues through resolution. In addition to resolving technical issues, this individual will support the growth and development of other IT team members by sharing knowledge, providing guidance, and helping establish best practices and consistent support processes.

Duties/Responsibilities:

End-User & Desktop Support

Provide Tier 1–3 support for Windows and macOS devices
Troubleshoot hardware, software, phones and peripheral issues
Research and make recommendations on new hardware
Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)
Manage onboarding/offboarding, device provisioning, and user setup
Develop and maintain documentation and user guides
Opportunity for occasional travel to other facilities

Microsoft Cloud & Endpoint Management

Manage users, groups, and access in Entra ID (Azure AD)
Deploy and manage devices using Intune / Endpoint Manager
Enforce security policies, MFA, and conditional access

Network & Infrastructure

Support firewalls, VPNs, and network security policies
Maintain wireless infrastructure (UniFi or similar platforms)
Troubleshoot connectivity issues across wired and wireless networks
Support DNS, DHCP, VLANs, and general network operations

Systems & Operations

Monitor system health, patching, and updates
Support file shares, printers, and core infrastructure services
Assist with backup, recovery, and disaster recovery processes
Maintain documentation and coordinate with vendors when needed

Required Skills/Abilities

Desktops, Laptops, Printers, Peripherals
Microsoft 365 (Exchange, Teams, SharePoint)
Entra ID / Azure AD and identity management
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs)
Endpoint management, troubleshooting, documentation, communication and customer service

Education and Experience:

2–4 years of IT support, systems administration, or similar experience
IT Service Desk experience
Experience with multi-tenant Microsoft environments (MSP or similar)
Experience with firewalls (FortiGate) and wireless platforms (UniFi)
Familiarity with macOS in business environments
Certifications (Microsoft, CompTIA Network+/Security+, or similar)
Scripting or automation experience (PowerShell preferred)

Who You Are

A natural leader and mentor who others turn to for guidance
A clear, confident communicator who can translate technical issues for non-technical users
Highly responsive with a strong sense of urgency, especially when handling escalations or business-impacting issues
Focused on efficiency and continuous improvement, always looking for ways to streamline processes and reduce recurring issues
Proactive and accountable, taking ownership from problem identification through resolution
Calm under pressure and able to prioritize effectively in a fast-paced environment

Physical Requirements:

Prolonged periods of sitting and computer work
Ability to kneel, bend, and lift up to 40 pounds
Capability to perform occasional hands-on infrastructure tasks in office or facility environments

Compensation Package

Strong benefits

Multiple medical plans including HSA availability with company contributions
Company paid disability & life insurance coverage
Generous 401k matching
Competitive pay
Casual atmosphere/dog-friendly environment

Quick Apply

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service desk specialist ii jobs in columbus

IT Support Specialist II

Dealer Services Specialist II

Storage Architect

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