Top 404 Service manager Jobs in Columbus

Customer Service Manager
Greif —Delaware, OH
- $108,400 - $184,600 a year
- Full-time
- ERP systems
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Area Service Manager
Trane Technologies —Columbus, OH
- $108,236.66 - $151,479.99 a year
- Full-time
- Clean driving record
- Pass drug screening
- 3 years
- Paid holidays
- Health insurance
10d
Service Center Manager
Atlantic Emergency Solutions —Reynoldsburg, OH
- Urgently hiring
- Clean driving record
- 5 years
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
Service Manager
Feldman Automotive —Columbus, OH
- 5 years
- Mentoring
- Senior level
Quick Apply
Plumbing Service Manager
Accurate Mechanical Inc —Lancaster, OH
- Full-time
- Residential
- 8 years
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
HVAC Service Account Manager
MIELKE —Columbus, OH
- From $80,000 a year
- Full-time
- Background check
- Mid-level
- HVAC
- Health savings account
- Health insurance
Quick Apply
2d
Service Manager
LINK Property Management —Columbus, OH
- $27 - $31 an hour
- On call
- Carpentry
- Mid-level
- Residential
Quick Apply
Roofing Service & Repair Manager
Allstate Exteriors —London, OH
- $30 - $40 an hour
- Full-time
- Clean driving record
- 5 years
- Residential
- Paid training
- Paid holidays
Quick Apply
Lead Service Estimator - Commercial HVAC
Air Force One, LLC —Columbus, OH
- $80,000 - $90,000 a year
- Full-time
- Microsoft Word
- Background check
- Clean driving record
Quick Apply
Service Supervisor
Village Green —Canal Winchester, OH
- Full-time
- Customer service
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Service Manager
Birge & Held Group LLC —Worthington, OH
- $29 - $31 an hour
- 8 hour shift
- 5 years
- Driver's License
- Travel
- Wellness program
- Paid parental leave
Quick Apply
Customer Service & E-Commerce Supervisor - Full Time
Whole Foods Market —Upper Arlington, OH
- $16.50 - $30.20 an hour
- 8 hour shift
- Mid-level
- Ability to lift 50 pounds
- Analysis skills
- Store discount
- Paid time off
Property Manager
Harbor Group Management Company —Columbus, OH
- Full-time
- Mid-level
- Residential
- High school diploma or GED
- Commuter assistance
- Paid parental leave
Quick Apply
BioMed Field Service Engineer II- Columbus, OH
Draeger, Inc. —Columbus, OH
- Customer service
- Mid-level
- Associate's degree
- Free parking
- Paid holidays
Lead Midstream Service Specialist
Solstice Consulting Group —Ohio
- $45 - $54 an hour
- Full-time
- Up to 50% travel
- 8 years
- Supervising experience
- Health savings account
- Health insurance
Quick Apply
6d
Paralegal
Coastal Ridge Real Estate —Columbus, OH
- Mid-level
- Office
- Bachelor's degree
Quick Apply
9d
Multi Site Service Manager
Morgan Properties —Hilliard, OH
- $25 - $28 an hour
- Full-time
- 5 years
- Driver's License
- Supervising experience
- Paid holidays
- Health insurance
1d
Personal Lines Service Team Lead
Leavitt Group —Grove City, OH
- Full-time
- No experience needed
- Mid-level
- Office
- Wellness program
- Health savings account
Quick Apply
Assistant Quality Control Manager
Buckeye Ready-Mix, LLC. —Reynoldsburg, OH
- Weekends as needed
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- Profit sharing
- Paid holidays
Quick Apply
Assistant Truck Service Shop Manager
TravelCenters of America —Hebron, OH
- $51,000 - $62,000 a year
- Weekends as needed
- Customer service
- Mid-level
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
8d

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service manager jobs near columbus

Customer Service Manager

Greif -
Delaware, OH

Apply Now

Job Details

Full-time
$108,400 - $184,600 a year

Benefits

Health insurance
Dental insurance
Paid time off

Qualifications

Customer communication
Stakeholder engagement
Performance improvement leadership
Customer relationship building
Bachelor's degree in communications
Managing teams in a customer support role
Team leadership
Operational management
Coaching
Customer satisfaction tracking
ERP systems
Bachelor's degree in business
Employee retention
Metrics Reporting
Frontline customer support management
Managing clients in a customer support role
Team development
Hiring
Key Performance Indicators
Analysis skills
Policy & process development
Professional development support
Bachelor's degree
Customer engagement
Quality compliance management
Conflict management
Recruiting
Organizational skills
Communications
Management reporting

Full Job Description

Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.

With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.

Learn more about the company's Customized Polymer , Sustainable Fiber , Durable Metal , and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn.

OUR VISION:

Being the customer service company in the world.

OUR PURPOSE:

Creating packaging solutions for life’s essentials.

Job Requisition #:

034248 Customer Service Manager (Open)

Job Description:

The Customer Service Manager is responsible for leading the customer service function to deliver an exceptional customer experience while driving operational efficiency, team performance, and continuous improvement. This role oversees customer service operations, develops and coaches high-performing teams, and partners cross-functionally with Sales, Supply Chain, Operations, Finance, and other business functions to ensure timely and effective resolution of customer needs.

The Customer Service Manager plays a key leadership role in building strong customer relationships, improving service delivery processes, establishing performance standards, and driving a culture of accountability, collaboration, and customer focus across the organization.

Key Responsibilities

Lead and manage the day-to-day operations of the Customer Service function, ensuring high levels of customer satisfaction and service performance.
Recruit, develop, coach, and lead customer service professionals, fostering a positive and high-performing team environment.
Establish and monitor customer service KPIs, service standards, and operational metrics to drive continuous improvement and accountability.
Manage escalated customer issues and complex service situations, ensuring timely resolution and strong customer relationships.
Partner closely with Sales, Operations, Supply Chain, Finance, and Logistics teams to align on customer priorities and business objectives.
Develop, implement, and maintain customer service policies, procedures, and best practices to improve operational efficiency and customer experience.
Analyze customer feedback, service trends, and operational data to identify improvement opportunities and implement corrective actions.
Lead process improvement initiatives focused on responsiveness, order management, communication, and customer satisfaction.
Communicate departmental goals, expectations, and performance results while supporting employee development, engagement, and retention.
Support strategic customer initiatives, business reviews, and service-related projects that enhance long-term customer partnerships.
Ensure compliance with company policies, quality standards, and operational procedures.
Perform other duties and responsibilities as assigned.

Education and Experience

Bachelor’s degree in Business, Supply Chain, Operations, Communications, or related field preferred.
10+ years of progressive customer service, operations, or commercial support experience.
Prior leadership experience managing customer service teams in a manufacturing, industrial, or supply chain environment preferred.
Experience working in ERP systems, CRM platforms, and customer order management environments.

Knowledge and Skills

Strong leadership and team development capabilities with experience managing and coaching professional-level staff.
Excellent customer relationship management and conflict resolution skills.
Strong analytical and problem-solving abilities with a focus on operational improvement and service excellence.
Excellent communication and interpersonal skills with the ability to collaborate across functions and influence stakeholders.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Experience developing KPIs, reporting metrics, and customer service performance standards.
Proficiency in Microsoft Office, ERP systems, CRM platforms, and customer service technologies.
Demonstrated ability to drive continuous improvement and operational efficiency initiatives.

At Greif , we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential.

Compensation Range:

The pay range for this position is $108,400.00 - $184,600.00. Typically, a competitive wage for new hires will fall between $120,000.00 to $130,000.00. Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive.

Benefits Statement:

Greif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one.

Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at www.greif.com . All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us - Greif .

EEO Statement:

https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf

We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic.

For more information read Greif’s Equal Opportunity Policy.

Apply Now

Refine Your Search

service manager jobs in columbus

Customer Service Manager

Area Service Manager

Service Center Manager

Service Manager

Plumbing Service Manager

HVAC Service Account Manager

Service Manager

Roofing Service & Repair Manager

Lead Service Estimator - Commercial HVAC

Service Supervisor

Service Manager

Customer Service & E-Commerce Supervisor - Full Time

Property Manager

BioMed Field Service Engineer II- Columbus, OH

Lead Midstream Service Specialist

Paralegal

Multi Site Service Manager

Personal Lines Service Team Lead

Assistant Quality Control Manager

Assistant Truck Service Shop Manager

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