Top 7342 Services lead Jobs in Columbus

Customer Service Representative Lead - New Albany
WesBanco Bank, Inc. —Columbus, OH
- Microsoft Outlook
- Computer literacy
- Mid-level
Human Resources Generalist
Bluegrass Supply Chain —Columbus, OH
- $65,000 - $75,000 a year
- Mid-level
- Bachelor's degree
- Travel
Quick Apply
4d
New Home Sales Consultant
Epcon Communities —Dublin, OH
- From $150,000 a year
- Full-time
- Sales
- Customer service
- Organizational skills
- Paid training
- Health insurance
Quick Apply
Lead Info Sec - IAM Tools Engineer - Columbus, OH
Motion Recruitment —Columbus, OH
- $69 - $78 an hour
- Contract
- 7 years
- Azure
- Continuous improvement
4d
District Manager
ER Autocare —Columbus, OH
- $60,000 - $180,000 a year
- Full-time
- Mid-level
- Contracts
- Leadership
- Health insurance
- Dental insurance
Quick Apply
4d
Order Entry Clerk
Simpson Strong-Tie Company Inc. —Columbus, OH
- $17.60 - $26.39 an hour
- Full-time
- Writing skills
- Pass drug screening
- Office
- Paid jury duty
- Health insurance
Quick Apply
10d
Lead Medical Support Assistant
US Veterans Health Administration —Columbus, OH
- $57,503 - $74,756 a year
- Online Application
- Hybrid work
- Background check
- Management
- High school
10d
Front Office Lead
Northgate Family Dentistry —Columbus, OH
- $25 - $40 an hour
- Full-time
- Dental office
- Management
- High school diploma or GED
- Dental insurance
- 401(k)
Quick Apply
6d
New* Dispensary Inventory Control - Full Time
New Gen Holdings Inc —Columbus, OH
- From $23 an hour
- Full-time
- Mid-level
- 21 years or older
- No travel
- Opportunities for advancement
13d
Dockworker Inbound
A. Duie Pyle, Inc —Columbus, OH
- $24.25 - $28.35 an hour
- Overtime
- English
- Forklift
- High school diploma or GED
- Profit sharing
- Paid holidays
Quick Apply
Patient Services Associate- Hand Center
Ohio State University Physicians —Columbus, OH
- $16.93 - $25.39 an hour
- Full-time
- Writing skills
- High school diploma or GED
- Clinic
- Wellness program
- Paid holidays
9d
Team Manager
Louis Vuitton —Columbus, OH
- $80,000 - $95,000 a year
- Merchandising
- Mid-level
- Business development
- Disability insurance
- Health insurance
Training Operations Manager - Columbus
CBRE —Columbus, OH
- $95,000 - $110,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- 401(k)
10d
Customer Success Manager
DoorDash USA —Columbus, OH
- $74,800 - $110,000 a year
- Mid-level
- 3 years
- Bachelor's degree
- Paid parental leave
- Health insurance
Quick Apply
5d
Adjunct - Education
Columbus State Community College —Columbus, OH
- $55.88 per contact hour
- Part-time
- Classroom
- Mid-level
- Office
Office Manager
Green Lawn Cemetery —Columbus, OH
- $55,000 - $65,000 a year
- Online Application
- Background check
- Google Workspace
- Office
- Health savings account
- Paid holidays
Quick Apply
4d
Document Services Center Supervisor
Vorys, Sater, Seymour and Pease LLP. —Columbus, OH
- $80,000 - $95,000 a year
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Disability insurance
Quick Apply
Test Technician - TSA Acceptance Testing
Battelle —Columbus, OH
- $29 - $41 an hour
- Weekends as needed
- Hybrid work
- Computer literacy
- Mid-level
- Ability to lift 50 pounds
- Wellness program
- Health insurance
Human Services Manager
State of Ohio - Department of Children and Youth —Columbus, OH
- $40.40 - $55.09 an hour
- Full-time
- Background check
- Management
- Research
- Paid holidays
- Health insurance
4d
Services Associate, Contracts and Procurement Services (CSS)
Deloitte —Columbus, OH
- $57,200 - $105,300 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- ERP systems

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Customer Service Representative Lead - New Albany

WesBanco Bank, Inc.
Columbus, OH

Apply Now

Job Details

Qualifications

Microsoft Outlook
Promoting products
Promoting bank products
High school diploma or GED
Promoting bank services
Banking regulatory compliance

Full Job Description

Summary:

Promote a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Charged with ensuring excellent customer service and operational expectations are met regarding all Customer Service Representative (CSR) related matters. Assists banking center management with operational reports and duties. Expected to perform the duties of a CSR. Serves as the primary point of contact for issues and complex or escalated customer service needs for CSR function. Supports the banking center in achieving sales goals by identifying referral opportunities as well as observing and providing coaching to CSR staff.

Essential Functions:

Excellent Customer Service

Identify Referral Opportunity

Leadership of CSR Line

Operational Control and Reporting

Essential Duties and Responsibilities:

Personally, models the standards of the Bank's Mission, Vision, and Pledge.

Promotes a sales and service culture within the banking center and assists the Banking Center Manager in ensuring that the CSR staff receives proper coaching and training to identify referral opportunity.

Assists in and completes reports related to Operations as assigned by Banking Center Management.

Develops knowledge of the Bank's products and services.

Performs the normal duties of a CSR with accuracy and efficiency as outlined in separate CSR job description.

Charged with maintaining appropriate levels of cash as assigned by the Bank through ordering and shipping of money.

Primary contact for customer issues and complex customer's needs related to CSR function.

Ensures security and dual control procedures as assigned by the Bank are met at all times.

Communicates pertinent information to the CSR staff in a timely manner.

Responsible for ensuring all necessary and assigned audits are performed at the standard set by the Bank.

Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.

Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.

SUPERVISORY RESPONSIBILITIES

Responsible for assisting management in interviewing, hiring, and coordination of training of new CSR hires.

Charged with assigning and directing work, assists with coaching, training, and evaluating performance.

Addresses complaints and resolves issues relating to the CSR line.

Other Skills and Requirements:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.

Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Must have strong product knowledge for the level of selling and successfully promoting products expected with position.

Ability to write simple correspondence.

Sound mathematical and analytical skills preferred.

Must have excellent organizational skills and the ability to multi-task and to be flexible.

Ability to lift and carry up to 25 lbs.

Must be available to work all hours of operations.

Requirements:

High school diploma required.

Supervisory or proven leadership experience preferred with a minimum of six months of CSR experience required.

Apply Now

Refine Your Search

services lead jobs in columbus

Customer Service Representative Lead - New Albany

Human Resources Generalist

New Home Sales Consultant

Lead Info Sec - IAM Tools Engineer - Columbus, OH

District Manager

Order Entry Clerk

Lead Medical Support Assistant

Front Office Lead

New* Dispensary Inventory Control - Full Time

Dockworker Inbound

Patient Services Associate- Hand Center

Team Manager

Training Operations Manager - Columbus

Customer Success Manager

Adjunct - Education

Office Manager

Document Services Center Supervisor

Test Technician - TSA Acceptance Testing

Human Services Manager

Services Associate, Contracts and Procurement Services (CSS)

I want to receive the latest job alert for services lead in columbus

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