Top 4 Software support manager Jobs in Columbus

Client Support Manager
Keep it Simple Storage —Columbus, OH
- $50,000 - $65,000 a year
- Weekends as needed
- Spanish
- English
- Mid-level
Quick Apply
5d
Technical Service Operations Manager
Xerox —Westerville, OH
- $60,377 - $80,000 a year
- Full-time
- Mid-level
- Analysis skills
- Conflict management
ServiceNow Functional Lead
Deloitte —Columbus, OH
- $95,600 - $188,400 a year
- Full-time
- Computer Science
- 3 years
- Bachelor's degree
10d
Tech Support Lead
The Christian and Missionary Alliance —Reynoldsburg, OH
- $59,000 - $69,000 a year
- Weekends as needed
- Hybrid work
- Computer science
- Mid-level
- 3 years
- Paid jury duty
- Health savings account

More jobs to discover

Find similar jobs that you might be interested in.

Senior Project Engineer, NA
Vantage Data Centers Management Company LLC —Columbus, OH
Serve as the technical lead for client and internal stakeholder engagements, including leading technical meetings and design reviews.
Quick Apply
Engineering Manager- Site Responsible Engineer
Akzo Nobel, Inc. —Columbus, OH
Performs and oversees project management and engineering of capital and expense projects including scope development, safety reviews, equipment specifications,…
$130,000 - $140,000 a year
Quick Apply
9d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Client Support Manager
Keep it Simple Storage —Columbus, OH
Clearing the morning client inbox and knocking out a few lock-troubleshooting calls. Every incoming client email, every phone call from an owner or manager,…
$50,000 - $65,000 a year
Quick Apply
5d
Technical Service Operations Manager
Xerox —Westerville, OH
Manage all printer issues internally and externally (incl. Service calls, installations, etc.) and escalation issues as needed.
$60,377 - $80,000 a year

Show more jobs in cities nearby

I want to receive the latest job alert for software support manager in columbus

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

software support manager jobs near columbus

Shift Leader jobs in Columbus, OH

Customer Care Manager jobs in Columbus, OH

Technical Operations Manager jobs in Florida

School Facility Manager jobs in Massachusetts

Technical Operations Manager jobs in San Francisco Bay Area, CA

Technical Operations Manager jobs in Easton, PA

Automotive Sales Manager jobs in Los Angeles, CA

Technical Writer jobs in Baltimore, MD

Technical Writer jobs in Austin, TX

Technical Operations Manager jobs in Santa Clara, CA

Technical Lead jobs in Research Triangle Park, NC

Apparel Technical Designer jobs in California

It Technical Support jobs in Cincinnati, OH

Technical Lead jobs in Monroe, CT

Technical Lead jobs in Baltimore, MD

Technical Lead jobs in Mobile, AL

Shift Leader jobs in Sturbridge, MA

6pm Shift jobs in Dallas, TX

Night Shift jobs in Port Orchard, WA

Shift Leader jobs in Baltimore, MD

Client Support Manager

Keep it Simple Storage
Columbus, OH

Quick Apply

Job Details

Full-time
$50,000 - $65,000 a year
5 days ago

Qualifications

Non-technical user support
Email customer support
Technical support via phone
Phone communication
Coaching
English
Computer hardware
Typing
Technical support via email
Account management
Client interaction via phone calls

Full Job Description

Job Description

Client Support Manager Keep It Simple Storage (KISS) ·

We're not looking for someone to sit in a queue and close tickets. We're looking for a person who owns the client experience at KISS — the go-to who makes sure every owner, manager, and tenant gets a fast, clear, complete answer every single time.

If that sounds like a real job and not a job-posting cliché, keep reading.

Who we are

KISS makes self-storage simple. Our OneLock smart-lock platform — the physical locks, the OneLock Access app tenants use, the OneLock Manager app operators use, and the dashboard behind it all — replaces clunky old keys and padlocks with something people can actually run from their phone.

Our clients are storage facility owners and managers. When they win, we win. Your entire job is making sure they win.

What you'll actually do

This role wears two hats, and you'll switch between them all day:

Hat #1 — The support pro. You're the front door. Every incoming client email, every phone call from an owner or manager, every "my tenant can't get into unit 214" — that lands with you. You'll troubleshoot smart-lock issues (cylinder, disc, latch, entry devices), walk people through the apps, and solve the problem calmly and completely. You know our platform cold, so you're the person who actually fixes things instead of escalating everything.

Hat #2 — The proactive one. This is the part most support people never touch. When a client signs on, you don't just wait for them to call — you walk alongside their rollout. You track where each client is, notice when someone's stalled out and sitting on their units, and proactively reach out to get them unstuck. You coach adoption. You make sure they're actually using what they bought and having a smooth experience with it. Fewer problems down the road, happier clients today.

In short: you keep clients moving, keep them happy, and keep them from getting stuck.

A typical day might look like

Clearing the morning client inbox and knocking out a few lock-troubleshooting calls
Checking in on three clients mid-rollout — one's flying, one needs a quick coaching call, one hasn't logged in for two weeks (time to reach out)
Hopping on a call with a facility manager who's hit a snag with the Manager app and getting them sorted
Updating your notes so nothing and no one falls through the cracks
Occasionally covering an evening or weekend window, because storage doesn't clock out at 5

You should apply if you're...

A genuinely good communicator — clear, warm, and calm whether you're typing an email or talking someone off a ledge on the phone
Tech-comfortable — you can learn a hardware + software platform fast and explain it to someone who is not tech-comfortable
Proactive, not reactive — you reach out before problems blow up, and "I'll follow up" actually means you follow up
Organized to the point of slightly annoying — you track your clients, your rollouts, and your open loops without being reminded
A problem-solver who takes ownership — you'd rather figure it out than pass it along
Energized by other people winning — a client's successful rollout genuinely makes your day
Able to work on-site in Columbus, OH

This probably isn't your gig if...

You want a heads-down role with minimal phone or people contact
You like a rigid script and get thrown when a problem doesn't match the playbook
"Proactive outreach" sounds like extra work you'd rather skip
You need to be told exactly what to do next, every time
You see support as just closing tickets, not owning the whole client relationship
Remote-only is a dealbreaker for you (this one's on-site)

What we're looking for

Must-haves

Strong written and verbal communication
Comfort troubleshooting tech and coaching non-technical people through it
Solid organization and follow-through — you can juggle many clients at once
Comfortable owning both phone and email channels
Able to work on-site and cover some evenings/weekends

Nice-to-haves (bonus points)

Experience in self-storage or property management
Customer success or account management background
Familiarity with smart locks, IoT, or hardware troubleshooting
Bilingual (English/Spanish)

The logistics

Title: Client Support Manager
Location: On-site, Columbus, OH
Schedule: Weekdays evening coverage
Type: Full-time employee
Compensation: $50k - $65k salary

How to apply:

Submit resumes to [email protected]

Tell us about a time you turned a frustrated customer into a happy one — we care more about that story than a perfectly formatted resume.

Pay: $50,000.00 - $65,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

software support manager jobs in columbus

Client Support Manager

Technical Service Operations Manager

ServiceNow Functional Lead

Tech Support Lead

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for software support manager in columbus

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected