Top 4 Software support technician Jobs in Columbus

Software Support Technician
Quantum Health —Dublin, OH
- Computer Science
- Office
- Windows
Quick Apply
12d
Information Technology Support Technician - JOR
NATIONAL YOUTH ADVOCATE PROGRAM —Columbus, OH
- Computer science
- Microsoft Access
- Computer Science
- Continuing education credits
- Mileage reimbursement
Quick Apply
9d
IT Support Engineer I, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Etna, OH
- $25.48 - $41.68 an hour
- Full-time
- Computer Science
- Mid-level
- High school diploma or GED
- Paid parental leave
- AD&D insurance
8d

Other jobs to consider

Find your next job by exploring related positions.

IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
Quick Apply
Desktop Support Specialist
Proteam Solutions —Columbus, OH
We are seeking a skilled professional to resolve software, hardware, and network issues, offering technical assistance to a diverse range of customers and…
$24 - $28 an hour
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Software Support Technician
Quantum Health —Dublin, OH
Strong customer service skills with the ability to communicate technical concepts with both technical and non-technical audiences.
Quick Apply
12d
Information Technology Support Technician - JOR
NATIONAL YOUTH ADVOCATE PROGRAM —Columbus, OH
IT certifications, or in pursuit of certifications, or in pursuit of a degree in computer science, information technology, or engineering preferred.
Quick Apply
9d

Show more jobs in cities nearby

I want to receive the latest job alert for software support technician in columbus

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

software support technician jobs near columbus

It Support jobs in Grand Rapids, MI

It Support jobs in Concord, NH

Part Time It jobs in Seattle, WA

It Support jobs in Trenton, NJ

It Support jobs in Chicago, IL

It jobs in Austin, TX

It Support jobs in Eugene, OR

Support Technician jobs in Gainesville, FL

Support Technician jobs in Akron, OH

Entry Level Remote It Support jobs in New Jersey

Support Technician jobs in Austin, TX

Peer Support Online jobs in New York, NY

Pharmacy Technician jobs in Fort Worth, TX

Support Technician jobs in Laguna Beach, CA

Chat Support jobs in San Antonio, TX

Support Technician jobs in Texas

Support Technician jobs in Waterford, CT

Support Technician jobs in Bakersfield, CA

Remote Technical Support jobs in Fort Lauderdale, FL

Software Support Technician

Quantum Health -
Dublin, OH

Quick Apply

Job Details

12 days ago

Qualifications

Mobile device support
Mobile devices

Full Job Description

Who we are

Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

About the role

The Software Support Technician role performs work independently with general supervision and support. This role provides first contact support for all internal applications and works with software engineering to create solutions for application needs. This role provides technical guidance for internal employees and collaboration with Quantum Health vendors. Will work closely with the IT Technical Support Lead to identify both service trends and the need for additional troubleshooting documentation. The Software Support Technician will utilize escalation pathways with other departments, while ensuring that customer issues are addressed and resolved in a timely manner.

Location: This position is located onsite at our Dublin, OH campus.

What you’ll do (Essential Responsibilities)

General troubleshooting, support and triage of all internal applications developed by our Application Development team and used by all end-users of the organization.
Incident Management delivery meeting established service level agreements within Service Now.
Cultivate an extensive network with application development teams, IT operations, and front-line operations.
Analysis of Error Logging and root cause identification of software code logic.
Identification of internal application technical knowledge base gaps for the Service Desk and provide documentation to remedy gaps.
Major Incident Process support as needed.
All other duties as assigned.

What you’ll bring (Qualifications)

Education: Associate’s degree in Computer Science, Information Technology, Management Information Systems, or a related field, or equivalent work experience.
Experience: 1+ years of experience in technical support, application support, software testing, help desk, software development, or a related technology role preferred.
Experience supporting Microsoft Office applications, Microsoft 365, Windows 11, iOS, and Android devices.
Demonstrated ability to investigate issues, gather relevant information, identify probable causes, and drive resolutions.
Strong technical aptitude with a willingness to learn new applications, systems, and business processes.
Strong customer service skills with the ability to communicate technical concepts with both technical and non-technical audiences.
Demonstrated ability to work independently while effectively collaborating with software engineering, IT, operations, and external vendor teams.
Strong organizational skills with the ability to prioritize work, manage multiple tasks, and meet established service levels.
A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and to protecting the sensitive data entrusted to us.

Preferred Qualifications

Experience troubleshooting software applications or business systems in a production environment preferred.
Experience using ticketing or incident management systems such as ServiceNow, Jira Service Management, or similar platforms preferred.
Exposure to application troubleshooting, system integrations, SQL, scripting, or software development concepts is preferred but not required.
Understanding of software development concepts, application lifecycles, or software testing methodologies preferred.

#LI-AK1 #LI-Onsite

Quick Apply

Refine Your Search

software support technician jobs in columbus

Software Support Technician

Information Technology Support Technician - JOR

IT Support Engineer I, Ops Tech Solutions (OTS)

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for software support technician in columbus

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected