Top 49 Sr. client services it technician Jobs in Columbus

IT Help Desk Technician II
Western Partitions, Inc. —Columbus, OH
- $60,000 - $72,000 a year
- Background check
- Computer science
- Computer Science
- Paid holidays
- Health insurance
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8d
Senior HVAC Service Technician -Up to 3k Sign-on Bonus
Air Force One, LLC —Columbus, OH
- $25 - $50 an hour
- Full-time
- Background check
- Clean driving record
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Survey Technician
SME —Hilliard, OH
- Microsoft Outlook
- Customer service
- High school diploma or GED
- Profit sharing
- Health insurance
Quick Apply
Infrastructure Technician III
Black Box —New Albany, OH
- Full-time
- Clean driving record
- Construction site
- Ability to walk for extended periods
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Engineer: Tier 1 (On-site)
Trace3 —Columbus, OH
- $80,000 - $85,000 a year
- English
- Research
- Mid-level
- Health savings account
- Disability insurance
site lead
Black Box —New Albany, OH
- Full-time
- Construction site
- Ability to walk for extended periods
- Ability to lift 50 pounds
Quick Apply
5d
Field Service Engineer
Swisslog Healthcare —Columbus, OH
- $58,000 - $65,000 a year
- Weekends as needed
- Hospital
- Military
- Mid-level
- Fuel card
- Health insurance
9d
Behavior Analyst - Behavior Intervention Program - HBCl
Nationwide Children's Hospital —Westerville, OH
- Full-time
- Working with individuals with developmental disabilities
- Mid-level
- Ability to climb stairs
13d
Behavior Analyst - Complex Behavior Program
Nationwide Children's Hospital —Westerville, OH
- Full-time
- Mid-level
- Ability to climb stairs
- Clinic
Engineer, Professional Services
ABACUS —Columbus, OH
- Evenings as needed
- Azure
- Mid-level
- Windows
- Disability insurance
- Health insurance
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Electronics Technician 2 - Columbus, OH
M.C. Dean, Inc —Columbus, OH
- $30.00 - $44.15 an hour
- Full-time
- Clean driving record
- English
- Mid-level
- Paid parental leave
- Disability insurance
Electronics Technician 4 - Columbus, OH
M.C. Dean, Inc —Columbus, OH
- $36 - $60 an hour
- Full-time
- Clean driving record
- English
- Mid-level
- Paid parental leave
- Disability insurance
Sr. Technician, Facilities - SS
Nationwide —Columbus, OH
- 8 hour shift
- High school diploma or GED
- Mentoring
- Cleaning
- Paid holidays
- Disability insurance
Field Service Engineer - Columbus, Ohio (Pharmacy Automation)
Swisslog Healthcare —Columbus, OH
- $58,000 - $65,000 a year
- Weekends as needed
- Hybrid work
- Hospital
- Military
- Mid-level
- Fuel card
- Health insurance
9d
Senior Director, Solutions Architecture/Engineering (Remote: USA)
Cologix —Columbus, OH
- $175,000 - $210,000 a year
- Full-time
- Remote
- 11+ years
- Travel
- Mentoring
- Paid parental leave
- Health savings account
Quick Apply
360 Panorama Technician & Photographer
METROPLEX 360 RCS LLC —Columbus, OH
- $70 - $100 an hour
- Choose your own hours
- Customer service
- Mid-level
- Residential
- Flexible schedule
Quick Apply
Field Service Technician
ROSEN Group —Columbus, OH
- Background check
- Clean driving record
- Microsoft Excel
- Health savings account
- Disability insurance
Design Technician - Electric Distribution
EN Engineering LLC —Columbus, OH
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Health insurance
Electronics Technician 3 - Columbus, OH
M.C. Dean, Inc —Columbus, OH
- $32.00 - $46.42 an hour
- Full-time
- Clean driving record
- English
- Mid-level
- Paid parental leave
- Disability insurance
Senior Relay Technician (Remote - Travel Required)
SOLV Energy, LLC —Columbus, OH
- $143,652 - $179,566 a year
- Extended hours
- Background check
- Clean driving record
- 5 years
- Paid holidays
- Disability insurance
Quick Apply

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IT Help Desk Technician II

Western Partitions, Inc.
Columbus, OH

Quick Apply

Job Details

$60,000 - $72,000 a year
8 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Smartphone (troubleshooting support)
Hardware maintenance
Windows
Desktop (troubleshooting support)
Desktop administration
Technical Proficiency
Mobile devices

Full Job Description

Helpdesk Technician II

Western Partitions, Inc. (WPI) is one of the largest and most reputable interior and exterior contracting firms in the US. WPI provides superior contracting services for drywall, prefabrication, metal studs, acoustical systems, wall panels, fireproofing, firestopping, stucco, claddings, painting, windows, doors/frames/hardware, and more.

Since WPI's inception in 1972, we have provided award-winning construction without sacrificing integrity, safety, or efficiency. We are proud that a significant percentage of our business comes from repeat customers. Our service-oriented, fast-track approach, coupled with an attention to detail has resulted in a superior reputation within our industry. We work hard every day to earn our customers' trust and confidence.

Throughout our history, our dedication to our employees, quality of work, and customers has set us apart. The strongest characteristic of our organization is the prominent level of pride we take in every job we complete. Our employees are driven to do the job right the first time without compromise. Lastly, our customers choose WPI based on the emphasis we place on communication, trust, and respect.

Job Description

The Helpdesk Technician II is responsible for technical support requests related to hardware, software, and networking. This role will rely on strong technical aptitude and excellent interpersonal skills to resolve technical issues via phone, email, chat, and in person.

Understand and comply with all WPI policies, procedures, and corporate safety programs.
Act as the first point of contact for WPI staff requiring IT support.
Act as an escalation point for tier 1 Help Desk Technicians.
Answer end user queries in person, via email, and over the phone.
Manage assigned tickets in accordance with established service level agreements.
Monitor the help desk queue and assess priority of incoming tickets.
Identify issues, troubleshoot, and resolve issues to the end users' satisfaction.
Troubleshoot connectivity, network, and client VPN issues.
Install, maintain, and troubleshoot client applications.
Troubleshoot and resolve email-based issues.
Coordinate with senior team members to escalate complex problems.
Document all support tickets in IT ticketing software.
Update and reconcile IT inventory.
Order new client computers and provision for use.
Reimage existing client computers and migrate user data.
Order and provision smart phones, iPads, and VOIP phones for WPI staff.
Troubleshoot telecom and mobile device issues.
Perform hardware repairs and upgrades.
Create and maintain documentation for internal processes.
Other duties as assigned.

Requirements

Basic Requirements

Associates degree in Information Systems, Computer Science, or related field of study OR equivalent industry experience.
A+, N+, MCP, or other industry level certifications recommended.

Minimum Requirements

Exceptional written and interpersonal skills are essential along with the ability to interact with all levels of the corporation.
Proven ability to prioritize a constantly shifting workload and collaborate with other IT staff members daily.
Employs a customer focused attitude towards all job duties.
Must be team-oriented and thrive in a result oriented, fast paced environment.
Must be able to break down problems both known and unknown in a logical, efficient manner.
Strong knowledge of MS Windows operating systems.
Solid understanding of core network components (TCP/IP, Active Directory, DNS, DHCP, RDS, etc).
Competency with hardware and software troubleshooting.
Competency with common mobile products (iPhone, iPad, Android devices).
The ability to learn and apply new concepts quickly.
Late night and/or weekend hours are occasionally necessary to complete system upgrades and perform maintenance.
Local to office, but infrequent travel is required for IT maintenance at corporate offices and jobsites.

Preferred Requirements

Microsoft, CompTIA, or other industry certifications.

This role is not eligible for visa sponsorship.

Benefits

At WPI our employees are our greatest asset. We put our people first and are proud to provide a comprehensive benefits package designed to meet the needs of our employees at every stage of life.

In our commitment to fostering an environment where everyone can thrive personally and professionally, we offer:

Competitive pay
Incentive bonus plan
401(k) retirement savings plan with match
Medical, prescription drug, dental and vision insurance plans with flexible spending account option
Life insurance, accidental death, and disability benefits
Flexible paid time off policy and paid holidays
Professional development opportunities and certifications

WPI provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

WPI is a background screening, drug-free workplace.

This job description is intended to outline the general nature and level of work being performed by employees. It is not designed to cover or contain a comprehensive list of responsibilities, duties, or skills required of the employee of this job. Furthermore, this description is subject to change at the discretion of the company, with or without notice.

Quick Apply

Refine Your Search

sr. client services it technician jobs in columbus

IT Help Desk Technician II

Senior HVAC Service Technician -Up to 3k Sign-on Bonus

Survey Technician

Infrastructure Technician III

Engineer: Tier 1 (On-site)

site lead

Field Service Engineer

Behavior Analyst - Behavior Intervention Program - HBCl

Behavior Analyst - Complex Behavior Program

Engineer, Professional Services

Electronics Technician 2 - Columbus, OH

Electronics Technician 4 - Columbus, OH

Sr. Technician, Facilities - SS

Field Service Engineer - Columbus, Ohio (Pharmacy Automation)

Senior Director, Solutions Architecture/Engineering (Remote: USA)

360 Panorama Technician & Photographer

Field Service Technician

Design Technician - Electric Distribution

Electronics Technician 3 - Columbus, OH

Senior Relay Technician (Remote - Travel Required)

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