Merchandising & Product Support
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Manage incoming and outgoing shipments of samples and materials as needed
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Review development samples including Bulk, PP (Pre-Production), and TOP samples
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Maintain and update a comprehensive sample log (customer, brand, merchandiser, status, etc.) and coordinate requests w/ plants
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Submit and monitor sample status and ensure timely delivery.
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Follow up on item setups, and update BOM as needed.
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Release tech packs for production and ensure clear understanding of product requirements
Merch/Marketing Coordination
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Coordinate development of product packaging, and ecommerce assets
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Assist with obtaining license approvals, both branded and certifications.
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Maintain the product catalog with additions/updates as needed
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Ensure timely delivery of assets, item setup information, and marketing materials are shared with required departments
Cross-Functional Coordination
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Collaborate with product development, sourcing, marketing, and creative teams to align on timelines and deliverables
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Track key milestones for product launches and marketing initiatives
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Coordinate with external partners (retailers, agencies, packaging vendors) as needed
Note: Additional responsibilities not listed here may be assigned at times.
Accountability, Authority, & Responsibility:
The Merchandising Coordinator is accountable for the accuracy, completeness, and timeliness of product information, sample tracking, and merchandising/marketing deliverables. This role is responsible for coordinating cross-functional activities to support product development and launches, ensuring alignment with internal timelines and customer requirements.
The position has authority to follow up with internal teams and external partners (factories, vendors, agencies) to ensure deliverables are met, escalate delays or discrepancies, and recommend process improvements. Final approvals on product, pricing, packaging, and claims remain with senior management; however, this role is responsible for ensuring all supporting materials are accurate, compliant, and delivered on time.
Key Customers:
All Welspun USA customers & brands
Required Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
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1–3 years of experience in merchandising, marketing, or retail coordination (utility bedding categories preferred)
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Strong organizational skills with the ability to manage multiple product timelines
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Detail-oriented with an understanding of product specifications and claims
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Proficiency in Microsoft Office (Excel, PowerPoint); Knowledge of BeProduct and Monday.com a plus but not required
Language Skills:
Strong verbal and written communication skills are essential. The Merchandising Coordinator must be able to:
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Read, analyze, and interpret technical documents such as product specifications, quality standards, safety regulations, and production reports.
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Write clear and concise reports, standard operating procedures (SOPs), inspection protocols, and corrective action plans.
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Effectively communicate quality expectations, findings, and procedures to team members at all levels—from line operators to senior management.
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Lead training sessions and quality meetings to explain complex issues in a clear, understandable manner.
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Document non-conformances and corrective actions with precision and professionalism.
Mathematical Skills:
Ability to perform basic to intermediate mathematical calculations related to product specifications, costing, and inventory tracking. This includes working with percentages, ratios, unit conversions, and measurements (e.g., dimensions, weights, fill volumes). Proficiency in using Excel for data organization, simple formulas, and analysis (e.g., tracking sample status, timelines, and product attributes) is required.
Reasoning Ability:
Ability to apply logical and practical thinking to carry out detailed instructions and manage multiple priorities in a fast-paced environment. Capable of identifying inconsistencies in product specifications, samples, or data and resolving issues through cross-functional coordination. Demonstrates sound judgment in prioritizing tasks, escalating risks, and adapting to changing business needs while maintaining accuracy and attention to detail.
Computer Skills:
The Merchandising Coordinator must be proficient in digital tools used to manage product data, track development timelines, and support cross-functional communication. Key computer skills include:
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Microsoft Office Suite:
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Excel: Advanced skills for data analysis, trend charting, pivot tables, and formula development.
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Word: Documenting SOPs, inspection procedures, and audit findings.
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PowerPoint: Creating quality presentations and training materials.
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Outlook: Professional communication and task scheduling.
Certificates, Licenses, Registrations:
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Eligibility to work in the United States without sponsorship
Other Skills and Abilities:
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Attention to Detail: Ability to spot even minor defects or inconsistencies in materials, construction, or packaging—critical in a high-volume consumer goods environment.
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Leadership & Team Building: Skilled at motivating and guiding cross-functional teams to meet quality goals. Capable of fostering a culture of accountability and continuous improvement.
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Time Management & Organization: Strong ability to manage multiple quality projects and daily tasks while meeting tight deadlines.
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Process-Oriented Thinking: Comfortable developing and refining workflows, SOPs, and checklists to ensure consistency.
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Customer-Focused Mindset: Committed to maintaining high product standards and supporting a positive end-user experience.
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Adaptability: Able to respond quickly to production changes, customer feedback, or new product launches while maintaining quality oversight.
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Ethical Judgment: Maintains integrity in documentation, inspections, and reporting; prioritizes safety, compliance, and consumer trust.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Merchandising Coordinator role requires a balance of desk-based work and hands-on involvement handling, inspecting & shipping samples. While much of the work is office based, candidates must be comfortable with the physical requirements of a production environment.
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Standing/Walking:
Frequently required to stand and walk on hard surfaces (concrete floors) throughout the manufacturing facility for extended periods during inspections, audits, and meetings. -
Lifting/Carrying:
Occasionally required to lift, move, or carry materials up to 30 lbs.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Merchandising Coordinator will operate in an open office setting. The environment is fast-paced, hands-on, and collaborative, with a strong focus on safety, cleanliness, and continuous improvement. Office space is equipped with computer workstation and access to enterprise systems for data reporting and quality management.
Equipment Used:
The Merchandising Coordinator will regularly use and oversee the use of the following equipment and tools:
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Laptop, Monitor, and Printer
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Scales (for shipping, fill weights, and fabrics)
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Software programs:
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Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
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BeProduct, a cloud-based Product Lifecycle Management (PLM) platform
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Monday.com cloud-based work management platform
