Top 45 Sr. learning & development operations specialist Jobs in Columbus

Product Specialist
Health Care Logistics —Grove City, OH
- Full-time
- Mid-level
- Office
- Quality control
Quick Apply
7d
Business & Entrepreneurship Instructor - Performance High School East
Performance Academies —Columbus, OH
- Full-time
- School experience
- Classroom
- High school
Senior Learning & Development Specialist
Safelite Group —Columbus, OH
- Full-time
- Hybrid work
- Microsoft Excel
- Mid-level
- Office
- Paid holidays
- Health insurance
7h
Office Experience & People Ops Specialist
Orveon Global US LLC —Columbus, OH
- $55,000 - $83,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
- Opportunities for advancement
Quick Apply
8d
Senior Curriculum Specialist - P&C Insurance
Encova Insurance —Columbus, OH
- $77,450 - $123,921 a year
- Full-time
- Hybrid work
- Writing skills
- Research
- Office
- Paid holidays
- Dental insurance
12h
Patient Education Specialist
Gifthealth Inc —Columbus, OH
- $84,612 - $99,543 a year
- Full-time
- Hybrid work
- Nursing
- RN License
- Writing skills
Quick Apply
Regional Director of Community Engagement and Experience
National Church Residences —Dublin, OH
- Full-time
- Experience working with individuals with disabilities
- Computer literacy
- English
Quick Apply
5d
Patient Experience Specialist
OhioHealth —Columbus, OH
- Full-time
- Microsoft Word
- Nursing
- Microsoft Excel
Customer Experience Specialist
OhioHealth —Columbus, OH
- Full-time
- Microsoft Word
- Nursing
- Microsoft Excel
International Trip Review Specialist, Associate (NJUS)
NetJets —Columbus, OH
- Mid-level
- Office
- Bachelor's degree
- Health savings account
- Disability insurance
11d
Community Events Specialist
Wayfair —Columbus, OH
- $24 - $27 an hour
- Weekends as needed
- Merchandising
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Annually Contracted Faculty - Business Office Administration
Columbus State Community College —Columbus, OH
- $43,848 - $50,112 a year
- Full-time
- Classroom
- Microsoft Excel
- 5 years
Retail Senior Sales Associate
Bob's Discount Furniture LLC —Reynoldsburg, OH
- $50,000 - $80,000 an hour
- Weekends as needed
- Background check
- 18 years or older
- Ability to walk for extended periods
- Profit sharing
- Health insurance
Quick Apply
8d
IT Functional Manager-NetSuite Order Management
Orveon Global US LLC —Columbus, OH
- $98,000 - $130,500 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Opportunities for advancement
Quick Apply
12d
Senior Logistics Specialist, Inventory Control
Wayfair —Columbus, OH
- $21 - $24 an hour
- Weekends as needed
- English
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Outreach Ambassador- Healthcare Sales
BoldAge PACE —Columbus, OH
- $65,000 - $75,000 a year
- Full-time
- OSHA
- Marketing
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Operational Field Specialist
PAR Electrical Contractors, LLC —Columbus, OH
- Full-time
- Microsoft Excel
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
Operational Field Specialist
Quanta Services —Columbus, OH
- Full-time
- Microsoft Excel
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
Product Specialist - Thermal
Vertiv —Westerville, OH
- Bachelor of Science
- Engineering
- Mid-level
Experience Strategy Manager
Accenture —Columbus, OH
- $87,400 - $266,300 a year
- Full-time
- 3 years
- Bachelor's degree
- Product management
- Paid holidays
- Disability insurance

I want to receive the latest job alert for sr. learning & development operations specialist in columbus

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

sr. learning & development operations specialist jobs near columbus

Office Administrator jobs in Columbus, OH

Customer Experience Specialist jobs in Columbus, OH

Inventory Control Specialist jobs in Columbus, OH

Ambassador jobs in Columbus, OH

Curriculum Specialist jobs in Columbus, OH

High School Teacher jobs in Columbus, OH

Office Specialist jobs in Columbus, OH

Senior Learning And Development Specialist jobs in Columbus, OH

Strategy Manager jobs in Columbus, OH

Field Technician jobs in Columbus, OH

Event Specialist jobs in Columbus, OH

Education Specialist jobs in Columbus, OH

Office Administrator jobs in Boise, ID

Office Administrator jobs in Denver, CO

Entry Level Office jobs in Kansas City, MO 64116

Warranty Administrator jobs in Pennsylvania

Office jobs in Greenville, NC

Administrator jobs in Alabama

Office Administrator jobs in Riverside, CA

Office Administrator jobs in Cumming, GA

Product Specialist

Health Care Logistics -
Grove City, OH

Quick Apply

Job Details

Full-time
7 days ago

Qualifications

Customer communication
Requirements design
Managing clients in a customer support role
Customer support ticket management
System requirements definition
Analysis (software development lifecycle)
Ticketing system technical support

Full Job Description

The Product Specialist is a key contributor within Health Care Logistics' technology product team, supporting an assigned product within the technology portfolio. Working under the guidance of the Senior Product Specialist, this role serves as the front line of customer support and product operations — owning the support pipeline, executing QA test plans, handling standard system configurations, and documenting customer feedback. This is a learning-and-doing role — the Product Specialist builds deep product knowledge through hands-on customer engagement and develops the skills needed to grow into a Senior Product Specialist or Product Owner over time. Success is measured by quality of customer support, responsiveness, reliability in follow-through, and growing product expertise.

2+ years of experience in a customer-facing product support, implementation, technical account management, or help desk role — or equivalent experience in a structured internship or associate-level position.
Familiarity with gathering customer requirements and documenting them in structured formats such as configuration plans, issue tickets, or workflow descriptions.
Hands-on experience performing functional testing or QA on software, or a demonstrated aptitude for learning structured testing processes.
Experience managing customer issues using a ticketing or issue tracking system, with the ability to categorize, prioritize, and follow through to resolution.
Working proficiency with productivity and collaboration tools — for example, an issue tracker (such as Jira), a knowledge base or wiki (such as Confluence), and a modern office suite.

Preferred

Experience supporting connected hardware products (sensors, scanners, RFID, IoT devices) in a customer-facing role
Familiarity with healthcare, pharmacy, or regulated supply chain environments.
Background in technical writing, customer enablement, or developer-adjacent product roles.
Interest in growing toward product strategy, Agile product ownership, or team leadership over time.

Core Competencies

Competency

Description

Technical Aptitude

The ability to quickly learn, understand, and apply new technologies, tools, and technical concepts relevant to the role.

Attention to Detail

The practice of consistently producing accurate, thorough, and high-quality work by catching errors and ensuring completeness.

Cross-Functional Collaboration

The ability to work effectively with people from different departments, disciplines, or functional areas toward shared goals.

Accountability

The practice of taking full ownership of one's responsibilities, commitments, and outcomes — including mistakes — without deflecting blame.

Continuous Learning

A sustained commitment to acquiring new knowledge, skills, and perspectives — both formally and through self-directed effort.

Documentation

The ability to create clear, organized, and maintainable written records of processes, decisions, configurations, and procedures.

Competencies are drawn from the Core Competency Library.

In addition to the competencies listed above, this role requires foundational proficiency in verbal and written communication, time management, and customer service.

Working Conditions & Physical Requirement

Primarily office-based with hybrid flexibility; occasional travel to customer sites or HCL satellite locations as needed for implementations and product reviews.
May require flexibility outside standard business hours to support customer go-lives, release windows, and urgent customer issues.
Extended periods of sitting and computer use.

Customer Support & Issue Management

Serve as the primary point of contact for customer support inquiries, owning issues from intake through resolution and escalating complex problems to the Senior Product Specialist.
Maintain and manage the customer issue tracker, ensuring all support requests are logged, categorized, prioritized, and resolved or escalated within established response time expectations.
Track and report on support volume, resolution times, issue categories, and customer satisfaction trends, providing visibility to the product team on where the product is succeeding and where it's falling short.

Customer Implementation & Configuration

Participate in requirements gathering sessions with new customers alongside the Senior Product Specialist, documenting workflows, constraints, and configuration decisions.
Perform standard system configuration and account setup for new customer deployments, following established playbooks and templates.
Produce and maintain customer-specific configuration documentation that supports go-live, ongoing support, and future changes.
Support the implementation team on installation activities — including hardware staging, network coordination, and on-site or remote cutover assistance — under the direction of the Senior Product Specialist.

Product Development Support

Contribute to the development of user stories and acceptance criteria by providing customer context, reproduction steps, and field observations — working with the Senior Product Specialist to refine and finalize.
Execute quality assurance test plans on bug fixes and new features prior to release, following regression procedures defined by the Senior Product Specialist and flagging issues for review.
Triage and document suspected product defects from both QA testing and customer-reported issues, providing the development team with clear reproduction steps and contextual information to support efficient resolution.

Customer Enablement & Documentation

Author and maintain end-user documentation, quick reference guides, and operational SOPs that reduce dependence on direct support.
Use insights from support interactions to identify gaps in customer training or documentation, recommending updates that address common user confusion or workflow errors.

Quick Apply

Refine Your Search

sr. learning & development operations specialist jobs in columbus

Product Specialist

Business & Entrepreneurship Instructor - Performance High School East

Senior Learning & Development Specialist

Office Experience & People Ops Specialist

Senior Curriculum Specialist - P&C Insurance

Patient Education Specialist

Regional Director of Community Engagement and Experience

Patient Experience Specialist

Customer Experience Specialist

International Trip Review Specialist, Associate (NJUS)

Community Events Specialist

Annually Contracted Faculty - Business Office Administration

Retail Senior Sales Associate

IT Functional Manager-NetSuite Order Management

Senior Logistics Specialist, Inventory Control

Outreach Ambassador- Healthcare Sales

Operational Field Specialist

Operational Field Specialist

Product Specialist - Thermal

Experience Strategy Manager

I want to receive the latest job alert for sr. learning & development operations specialist in columbus

Related Searches

Explore jobs in more locations

Preferred

Working Conditions & Physical Requirement

Customer Support & Issue Management

Customer Implementation & Configuration

Product Development Support

Customer Enablement & Documentation

Job Seeker Tools

Employer Tools

Browse

Stay Connected