Top 25 Support technician tier 1 Jobs in Columbus

IT Helpdesk Technician
STAQ Pharma Inc —Columbus, OH
- Full-time
- Computer science
- Computer Science
- Data entry
Quick Apply
IT Help Desk Technician II
Western Partitions, Inc. —Columbus, OH
- $60,000 - $72,000 a year
- Background check
- Computer science
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
Low Voltage Cabling - Foreman, Technicians, Installers
Network9 —Plain City, OH
- $20 - $30 an hour
- Full-time
- Background check
- Up to 50% travel
- Construction site
- Health insurance
- Dental insurance
Quick Apply
Production Technician
Anduril Industries —Columbus, OH
- $22.00 - $31.50 an hour
- Overtime
- Word processing
- Computer literacy
- Writing skills
Quick Apply
Cabling Associate
Align Communications —Columbus, OH
- Extended hours
- Construction site
- Mid-level
- Travel
- Paid training
- Paid time off
Quick Apply
Production Technician, Launch Team
Anduril Industries —Columbus, OH
- $26 - $38 an hour
- Overtime
- Word processing
- Computer literacy
- Writing skills
Quick Apply
Engineer: Tier 1 (On-site)
Trace3 —Columbus, OH
- $80,000 - $85,000 a year
- English
- Research
- Mid-level
- Health savings account
- Disability insurance
Assembly Technician, Launch Team
Anduril Industries —Ashville, OH
- $26 - $38 an hour
- Overtime
- Word processing
- Computer literacy
- Writing skills
Quick Apply
POS Support Agent
Express Wash Concepts LLC —Etna, OH
- Weekends as needed
- Hospitality
- Experience equivalent to degree accepted
- 1 year
- Health savings account
- Disability insurance
Quick Apply
Quality Engineer
AMETEK, Inc. —Columbus, OH
- $75,000 - $95,000 a year
- Microsoft Excel
- Schematics
- Engineering
- Paid parental leave
- Health savings account
Mechanical Technician, Launch Team
Anduril Industries —Ashville, OH
- $26 - $38 an hour
- Overtime
- Word processing
- Computer literacy
- Writing skills
Quick Apply
Lead Commercial Technical Operations
WOW! —Columbus, OH
- Full-time
- Computer science
- Computer Science
- High school diploma or GED
2d
EHS Manager
Congruex —Columbus, OH
- $95,000 - $110,000 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Management
- Paid parental leave
- Paid holidays
Quick Apply
Quality Specialist, 2nd Shift
Anduril Industries —Ashville, OH
- $31 - $53 an hour
- Email
- Mid-level
- 3 years
- Electrical experience
Quick Apply
Data Center Cabling Project Manager
Align Communications —New Albany, OH
- Full-time
- Construction site
- 3 years
- Bachelor's degree
- Paid training
- Paid time off
Quick Apply
10d
Automotive ADAS Calibration Technician Apprentice
Protech Automotive Solutions —Columbus, OH
- Full-time
- Ability to lift 50 pounds
- Driver's License
- 21 years or older
- Paid holidays
- Health insurance
Appliance & Refrigeration Repair Tech - Full & Part Time
Sears Home Services —Columbus, OH
- $18 - $30 an hour
- Overtime
- Sales
- Pass drug screening
- English
- Health insurance
- Dental insurance
Quick Apply
Mobile Heavy Duty Mechanic
Protech Automotive Solutions —Columbus, OH
- Full-time
- ASE Certification
- Writing skills
- Research
- Paid holidays
- Health insurance
General and Critical Care Anesthesiologist Opportunities @ OSUWMC
Society of Academic Associations of Anesthesiology and Perioperative Medicine (SAAAPM) —Columbus, OH
- $550,000 - $700,000 a year
- Full-time
- Medicine
- Surgery
- BC/BE
- Tuition reimbursement
Tier 3 Help Desk Technician (MSP)
Linear 1 Technologies —Dublin, OH
- $36.85 - $40.85 an hour
- On call
- Research
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply

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IT Helpdesk Technician

STAQ Pharma Inc -
Columbus, OH

Quick Apply

Job Details

Full-time

Qualifications

Equipment service recordkeeping
Endpoint Security
Knowledge management
Mobile device support
Network hardware support
Email customer support
Technical support via phone
IT user and group management
Phone communication
IT asset management
Standard Operating Procedures (SOPs) implementation
Technical documentation
Software deployment
Incident management software
In-person customer service
Hardware maintenance
Operating system updates
Incident Escalation
Printer (troubleshooting support)
Maintenance activity documentation
Information security compliance
Data integrity and documentation
Patch management
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Computer management
Incident management operations support
Compliance documentation

Full Job Description

Job Summary:

The IT Helpdesk Technician serves as the first point of contact for employees seeking technical assistance within a regulated pharmaceutical manufacturing environment. This entry-level position provides day-to-day support for computers, mobile devices, and networked systems while ensuring all work is performed in accordance with company policies.

The Helpdesk Technician assists with troubleshooting, imaging, deploying, and maintaining end-user devices and applications, escalating complex issues to the IT Support Technician or IT Manager as needed. This role is ideal for a motivated individual looking to build a strong technical foundation and advance within the IT department.

Required Skills/Abilities:

Helpdesk & End-User Support

Serve as the initial point of contact for all IT incidents, service requests, and inquiries via phone, email, or in-person.
Log, categorize, and track all support requests using the IT ticketing system, ensuring timely communication and resolution.
Provide Tier I support for desktops, laptops, mobile devices, printers, and peripherals.
Troubleshoot software, network connectivity, and hardware issues with minimal supervision.
Reset passwords, unlock accounts, and assist with user access requests under direction from the IT Manager or Support Technician.
Escalate recurring or complex issues through the appropriate channels while maintaining clear documentation.

System Setup & Maintenance

Assist with imaging, configuration, and deployment of new workstations and laptops in accordance with IT and validation procedures.
Maintain physical and digital IT asset inventory, including serial numbers, user assignments, and lifecycle tracking.
Support deployment and maintenance of hardware such as monitors, printers, phones, and network drops.
Assist with ensuring all end-user devices are compliant with security policies, patches, and antivirus updates.

Documentation & Compliance

Maintain accurate service records, equipment logs, and troubleshooting notes consistent with company documentation practices.
Follow approved SOPs and IT policies to ensure data integrity and compliance with company requirements.
Support preparation for IT-related audits by ensuring helpdesk documentation is complete and traceable.
Assist with validating IT systems and equipment under supervision, following established company protocols.

Team Collaboration & Professional Growth

Collaborate with the IT Support Technician, Systems Analyst, and Information Security Manager to resolve cross-functional IT issues.
Participate in ongoing training to develop technical and compliance-related skills.
Contribute to departmental improvement efforts, knowledgebase articles, and standard operating documentation.
Demonstrate strong customer service and communication skills to foster a positive IT support experience across departments.

Qualifications

Certification in Information Technology, Computer Science, or related field; or equivalent hands-on experience.
1+ years of experience providing technical support or customer service in a professional setting (internship or co-op experience acceptable).
Familiarity with Windows 10/11, Microsoft 365, and Active Directory environments.
Basic understanding of networking concepts (IP addressing, DNS, DHCP, VPN).
Strong problem-solving, documentation, and communication skills.
Ability to follow established procedures and maintain detailed records in a regulated environment.

Preferred Skills

Experience in a cGMP manufacturing setting.
Familiarity with IT ticketing systems and imaging tools.
Basic knowledge of endpoint security, patching, or asset management tools.
Certifications such as CompTIA A+ or ITIL Foundation are a plus.

The application window for this position is anticipated to be open at least 40 days

Quick Apply

Refine Your Search

support technician tier 1 jobs in columbus

IT Helpdesk Technician

IT Help Desk Technician II

Low Voltage Cabling - Foreman, Technicians, Installers

Production Technician

Cabling Associate

Production Technician, Launch Team

Engineer: Tier 1 (On-site)

Assembly Technician, Launch Team

POS Support Agent

Quality Engineer

Mechanical Technician, Launch Team

Lead Commercial Technical Operations

EHS Manager

Quality Specialist, 2nd Shift

Data Center Cabling Project Manager

Automotive ADAS Calibration Technician Apprentice

Appliance & Refrigeration Repair Tech - Full & Part Time

Mobile Heavy Duty Mechanic

General and Critical Care Anesthesiologist Opportunities @ OSUWMC

Tier 3 Help Desk Technician (MSP)

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