At Vertiv, we design, manufacture, and service critical digital infrastructure technologies that keep the connected world running 24/7. Our portfolio spans power management, thermal management, and IT infrastructure solutions, complemented by a global network of service centers worldwide. We enable the world's vital applications — from data centers to communication networks to commercial and industrial environments — to continuously run.
The Director, Global Operations Governance is a senior leadership role responsible for establishing, executing, and sustaining the governance framework that drives strategic initiative deployment across Vertiv's global operations. This position partners collaboratively with Regional Operations Excellence leaders, the VOS (Vertiv Operating System) organization, Project Management Office leaders, site leadership, Global Business Units (GBUs), and central functions to design, implement, and enforce governance around the creation, monitoring, and reporting of Key Performance Indicators (KPIs) aligned to Vertiv's strategic priorities: Customer Focus, Operational Excellence, High Performance Culture, Innovation, and Financial Strength.
This role serves as the custodian of global operational excellence governance and a catalyst for developing a high-performance culture driven by safety, discipline, transparency, and accountability through rigorous VOS deployment and Lean methodology adoption. The Director will play a critical role in accelerating Vertiv's journey toward manufacturing excellence, leveraging the AI-enabled operations to achieve superior customer experience, and an optimized global manufacturing network.
Reports to: VP, Global Operations Strategy and Governance
Key Interfaces: Regional Ops VPs, VOS Leaders, Site Leadership Teams, Functional Leaders, IT, Finance, GBUs
KEY RESPONSIBILITIES Strategic Governance & Performance Management
- Establish and maintain the global operations governance framework including tiered review cadences, escalation mechanisms, and compliance audits across all regions (Americas, EMEA, Greater China, India, Asia)
- Own the Global Operations Scorecard governance — ensuring consistent definition, measurement, and reporting of KPIs across Safety, Quality, Delivery, Inventory, Cost, Supplier, Sustainability, Footprint Optimization, and People metrics
- Drive the Breakthrough Objective Deployment process, ensuring alignment between 3-year strategic objectives and annual operating plans
- Govern the integrity and standardization of performance data to enable data-driven strategic decision-making at the executive level
Cross-Functional Program Leadership
- Lead cross-functional and matrixed teams across the global organization toward common strategic objectives, managing interdependencies and resource conflicts
- Direct the project portfolio ensuring quality execution, on-time delivery, and targeted financial benefits realization
- Provide enterprise-level project planning, milestone management, scope governance, resource forecasting, financial management, and change management across the strategic initiative portfolio
- Support the acceleration of Lean Culture and tools deployment: strategy deployment, systemic performance management, root cause analysis, and rapid problem solving
Customer Experience & Delivery Excellence
- Drive governance mechanisms to improve Customer service levels and reduce customer claims toward strategic targets
- Support customer collaboration initiatives including Global Strategic Account (GSA) operational alignment
- Ensure governance of order fulfillment lead time reduction and delivery accuracy improvement programs
Innovation, Digitalization & AI Adoption
- Govern the deployment roadmap for 'Mandatory' and 'Must' IT systems (MES, WMS, SIOP, QMS) as critical enablers of Manufacturing Excellence and AI adoption
- Leverage AI and advanced analytics to enhance governance reporting, predictive performance management, and decision support capabilities
- Act as business partner in transactional complexity reduction during new systems deployment and digital transformation initiatives
Talent & Capability Development
- Drive organization and skill development to build governance and project management capabilities across the operations function
- Support the "Build the Bench" initiative ensuring versatile, "ready now" leadership talent for business continuity
- Foster a Culture of Quality where continuous improvement and harmonized processes are critical success factors
QUALIFICATIONS Required Skills & Competencies
- Strategic Leadership: Proven ability to lead and influence cross-functional, matrixed teams in a global manufacturing environment without direct authority
- Governance & Compliance: Deep expertise in designing and implementing governance frameworks, management operating systems, and performance review cadences
- AI & Digital Fluency: Demonstrated experience leveraging artificial intelligence, advanced analytics, and digital tools to drive operational decision-making and process automation
- Performance Management: Strong capability in KPI design, balanced scorecard methodology, and data-driven performance gap analysis
- Communication Excellence: Superior verbal and written communication skills with the ability to synthesize complex operational data into concise, executive-ready insights and actionable recommendations
- Change Leadership: Proven change agent with the ability to drive cultural transformation, overcome organizational resistance, and sustain improvements at scale
- Process Excellence: Expertise in Lean, Six Sigma, or equivalent continuous improvement methodologies with practical application in manufacturing environments
- Project/Program Management: Advanced skills in portfolio management, milestone governance, risk management, and financial tracking across complex, multi-regional programs
- Stakeholder Management: Exceptional ability to influence, negotiate, and build consensus across senior leadership, regional teams, and functional partners
- Agility & Resilience: Demonstrated ability to operate effectively in a fast-paced, high-growth environment with competing priorities and tight deadlines
Preferred Qualifications
- 10-15 years of progressive experience in operations management, continuous improvement, or program management in global manufacturing companies of comparable scale
- Previous experience in a global matrixed organization with multi-regional accountability
- Deep understanding of end-to-end manufacturing value chain including SIOP, OTC, NPDI, and P2P processes
- Risk management and scenario planning expertise, particularly in the context of geopolitical complexity and supply chain resilience
- Industry knowledge in critical infrastructure, power management, thermal management, or related industrial sectors
- Familiarity with ESG/sustainability metrics governance in manufacturing operations
Certifications (Preferred)
- PMP (Project Management Professional) or PgMP (Program Management Professional)
- Lean Six Sigma Black Belt or Master Black Belt
- Certified Change Management Professional
EDUCATION
- Bachelor’s degree in engineering, Business Administration, Industrial Engineering, or related field (required)
- Master's degree (MBA, MS Engineering, or equivalent) preferred
TRAVEL REQUIREMENTS
25-35% global travel required (regional site visits, governance reviews, leadership meetings, and strategic planning sessions)
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS : Safety . Integrity. Respect. Teamwork. Inclusion.
OUR STRATEGIC PRIORITIES
• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength
VERTIV BEHAVIORS
- Own it
- Act with urgency
- Foster a customer-first mindset
- Think big and execute
- Lead by example
- Drive continuous improvement
- Learn and seek out development
- Promote transparent & open communication
About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected] .
