Top 116 Tech i (rolla, mo) Jobs in Columbus

Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
- $40,000 - $50,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- In-person
- Opportunities for advancement
Quick Apply
Laboratory Technician I
Terracon —Gahanna, OH
- Construction site
- High school diploma or GED
- Driver's License
- Paid holidays
- Health insurance
12d
Service Desk Analyst I (Columbus)
RedHelm —Columbus, OH
- Full-time
- Office
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
12d
Technician I, GMP Manufacturing Support - Sanitization (1st Shift)
Forge Biologics —Grove City, OH
- Full-time
- Computer literacy
- Laboratory experience
- High school diploma or GED
- Paid parental leave
- Disability insurance
Quick Apply
Software Support Specialist I
Vargo Integrated Systems —Dublin, OH
- Full-time
- Computer science
- Computer Science
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
Technician I - 1st Shift
Tosoh - SMD —Grove City, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
Quick Apply
Middleware Analyst (Infrastructure Specialist 1)
State of Ohio - Medicaid —Columbus, OH
- $34.53 - $50.66 an hour
- Overtime
- Computer Science
- Mid-level
- Driver's License
- Paid holidays
- Health insurance
8d
Technician I- NDT- 1st shift
Tosoh SMD, Inc. —Grove City, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
Quick Apply
Programmer Analysts I and II
Shastra Business Solutions —Lewis Center, OH
- Sales
- Mid-level
- Office
IT Support Engineer I, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Etna, OH
- $25.48 - $41.68 an hour
- Full-time
- Computer Science
- Mid-level
- High school diploma or GED
- Paid parental leave
- AD&D insurance
12d
Electronic Radiation Instrument Technician 1
State of Ohio - Public Safety —Columbus, OH
- $24.88 - $31.47 an hour
- Full-time
- Background check
- Mid-level
- Driver's License
- Free parking
- Paid holidays
Engineering Technician I
Terracon —Gahanna, OH
- Construction site
- High school diploma or GED
- Driver's License
- Paid holidays
- Health insurance
Technician I, GMP Manufacturing Support - Buffers (3rd Shift)
Forge Biologics —Columbus, OH
- Overtime
- Computer literacy
- Laboratory experience
- High school diploma or GED
- Paid parental leave
- Disability insurance
Quick Apply
7d
Systems Analyst - I
AmNet Services, Inc. —Hilliard, OH
- Contract
- SQL
- Experience equivalent to degree accepted
- 1 year
Quick Apply
Accessibility Compliance Support Analyst - Intermittent (Software Development Specialist 1)
State of Ohio - Medicaid —Columbus, OH
- $34.53 an hour
- Part-time
- Computer Science
- Research
- Mid-level
- Paid holidays
- Health insurance
Pharmacy Technician Level 1
Meijer —Columbus, OH
- Part-time
- Basic math
- High school diploma or GED
- Organizational skills
- Store discount
- Paid parental leave
9d
Lead Polysomnographic Tech I Outpatient Care Powell Sleep Lab
The Ohio State University Wexner Medical Center —Columbus, OH
- Online Application
- Background check
- Hospital
- Pass drug screening
Biomedical Equipment Technician I - Dialysis
Innovative Renal Care —Columbus, OH
- $18 - $27 an hour
- Full-time
- Background check
- Pass drug screening
- High school diploma or GED
- Health insurance
- Paid time off
Quick Apply
12d
Tier 1 Service Technician
Data Path Inc —Dublin, OH
- $22 - $27 an hour
- Full-time
- Hybrid work
- Background check
- Windows
- Travel
- Health insurance
- Dental insurance
Quick Apply
15h
Field Technician I - COLUMBUS, OH
Lumen Technologies —Columbus, OH
- $41,310 - $54,570 a year
- Overtime
- Background check
- Pass drug screening
- Windows

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tech i (rolla, mo) jobs near columbus

Tier 1 Technical Support Specialist

Kloud9 IT, Inc. -
Columbus, OH

Quick Apply

Job Details

Full-time
$40,000 - $50,000 a year

Benefits

Opportunities for advancement

Qualifications

Computer operation
Network troubleshooting
Mobile device support
Linux support
Printer (troubleshooting support)
Desktop (troubleshooting support)
Peripheral hardware support
Mobile devices

Full Job Description

About Us: Kloud9 IT is a leading provider of comprehensive IT solutions for businesses seeking secure, reliable, and scalable technology services. With a commitment to exceptional client satisfaction, we provide managed IT, cloud solutions, cybersecurity, and network management to a wide range of clients.

Position Overview:

The Tier 1 Technical Support Specialist provides first-level support to customers or internal users by troubleshooting, diagnosing, and resolving technical issues. As the front line of support, the Tier 1 Specialist is responsible for handling basic technical queries, escalating more complex problems, and ensuring a positive support experience for end-users. This role requires excellent communication skills, a strong technical foundation, and the ability to solve problems efficiently.

Key Responsibilities:

Technical Support:
- Serve as the first point of contact for customers or internal users experiencing technical issues.
- Provide support via phone, email, chat, or ticketing systems.
- Diagnose, troubleshoot, and resolve hardware, software, and network-related issues.
- Assist with common IT requests such as password resets, software installations, and basic network troubleshooting.
Incident and Ticket Management:
- Log, track, and update support tickets in the ticketing system.
- Ensure all tickets are resolved within the established service-level agreements (SLAs).
- Escalate unresolved or more complex issues to Tier 2 or Tier 3 support teams.
Communication and User Guidance:
- Communicate effectively with users to understand and resolve their technical issues.
- Provide clear and simple instructions to non-technical users to resolve common IT problems.
- Keep users informed of ticket progress, issue resolution timelines, and any necessary follow-up actions.
Documentation:
- Document troubleshooting steps, solutions, and technical processes in the knowledge base.
- Update and maintain technical support documentation to improve service efficiency.
Basic Maintenance and IT Tasks:
- Perform basic system administration tasks such as account provisioning, configuration changes, and system updates.
- Support basic network operations, including printer setups, peripheral troubleshooting, and device connectivity issues.
Collaboration and Team Support:
- Work closely with other support teams to ensure issues are addressed quickly and efficiently.
- Participate in team meetings, knowledge-sharing sessions, and training as needed.

Required Skills and Qualifications:

Technical Skills:
- Basic understanding of computer systems, hardware, and software.
- Familiarity with Windows, macOS, and Linux operating systems.
- Knowledge of common troubleshooting techniques for networks, printers, and mobile devices.
- Experience with ticketing systems (e.g., Zendesk, Freshdesk, Jira) is a plus.
Soft Skills:
- Strong communication skills, both verbal and written.
- Ability to explain technical concepts to non-technical users clearly and effectively.
- Excellent problem-solving and multitasking abilities.
- Patience and empathy when dealing with frustrated users.
Certifications (Preferred but not mandatory):
- CompTIA A+ or equivalent certification.
- ITIL Foundation or similar certification in IT service management is a plus.

Experience:

1-2 years of experience in a technical support or helpdesk role.
Prior experience in customer service or IT support is a plus but not required.

Work Environment:

Shift Work: This role may require working in shifts, including nights and weekends, depending on business needs.
Work Location: [Remote/On-site] as per company policy.

Why Join Us?

Opportunity to develop your technical skills in a supportive and dynamic environment.
Competitive salary, benefits, and opportunities for career advancement.
Be part of a collaborative and customer-focused IT support team.

Quick Apply

Refine Your Search

tech i (rolla, mo) jobs in columbus

Tier 1 Technical Support Specialist

Laboratory Technician I

Service Desk Analyst I (Columbus)

Technician I, GMP Manufacturing Support - Sanitization (1st Shift)

Software Support Specialist I

Technician I - 1st Shift

Middleware Analyst (Infrastructure Specialist 1)

Technician I- NDT- 1st shift

Programmer Analysts I and II

IT Support Engineer I, Ops Tech Solutions (OTS)

Electronic Radiation Instrument Technician 1

Engineering Technician I

Technician I, GMP Manufacturing Support - Buffers (3rd Shift)

Systems Analyst - I

Accessibility Compliance Support Analyst - Intermittent (Software Development Specialist 1)

Pharmacy Technician Level 1

Lead Polysomnographic Tech I Outpatient Care Powell Sleep Lab

Biomedical Equipment Technician I - Dialysis

Tier 1 Service Technician

Field Technician I - COLUMBUS, OH

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