Top 19 Tech support analyst Jobs in Columbus

IT Service Desk Analyst
Stanley Steemer —Dublin, OH
- $22 - $25 an hour
- Pass drug screening
- Mid-level
- Criminal background check
Quick Apply
Analyst, Associate Technology Support
Victoria's Secret —Reynoldsburg, OH
- $59,300 - $77,805 a year
- Full-time
- Ability to walk for extended periods
- English
- Windows
8d
Service Desk Analyst
sdna global —Columbus, OH
- $22 - $25 an hour
- Contract
- Mid-level
- Continuous improvement
- In-person
Quick Apply
Help Desk Analyst
DWYER INSTRUMENTS, LLC —Westerville, OH
- $22 - $29 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
5d
Technical Advisor/IT Support Analyst
One Identity —Columbus, OH
- Full-time
- Mid-level
- Office
- Windows
IS Customer Service Analyst II - RIS
Nationwide Children's Hospital —Columbus, OH
- Full-time
- Mid-level
- 3 years
- Ability to climb stairs
12d
IT End User Services Analyst
Vertiv —Westerville, OH
- Mid-level
- Windows
- US work authorization
7d
Sr. Analyst, Enterprise Service Desk
ABACUS —Columbus, OH
- On call
- System design
- Mid-level
- SQL
Quick Apply
TP- Desktop Support Analyst
TP Mechanical Contractors LLC —Columbus, OH
- Microsoft Outlook
- 5 years
- Mid-level
Quick Apply
Technology Solution Center Analyst Lead
PNC Financial Services Group —Columbus, OH
- $41,250 - $68,750 a year
- Overtime
- Mid-level
- Office
- Analysis skills
- Wellness program
- Health savings account
12d
TP- Desktop Support Analyst
TP Mechanical —Columbus, OH
- Full-time
- Microsoft Outlook
- 5 years
- Mid-level

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Desktop and Education Support Specialist
OtterBase —Columbus, OH
We're seeking an Desktop Support Specialist to provide hands-on technical support for Windows and macOS environments.
$22 - $25 an hour
Quick Apply
2d
Desktop Support Specialist
Proteam Solutions —Columbus, OH
We are seeking a skilled professional to resolve software, hardware, and network issues, offering technical assistance to a diverse range of customers and…
$24 - $28 an hour
Quick Apply
7d

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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
Quick Apply
IT Service Desk Analyst
Stanley Steemer —Dublin, OH
This role provides first-level support and troubleshooting hardware, software, and end-user technology issues through in-person, telephone, and remote support…
$22 - $25 an hour
Quick Apply

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tech support analyst jobs near columbus

IT Service Desk Analyst

Stanley Steemer -
Dublin, OH

Quick Apply

Job Details

$22 - $25 an hour

Qualifications

Mid-level

Full Job Description

Primary Purpose of Role

The Service Desk Analyst serves as the primary point of contact for technical support across Corporate Office, Call Center, Branch Operations, and Franchise Operations. This role provides first-level support and troubleshooting hardware, software, and end-user technology issues through in-person, telephone, and remote support channels.

By combining technical expertise with strong customer service and problem-solving skills, the Service Desk Analyst minimizes downtime, supports employee productivity, and ensures effective use of technology across the organization. $22 per hour - $25 per hour,

Key Responsibilities

First point of contact for technical support requests involving hardware, software, network connectivity, and supported business applications.
Provide level one technical support for user issues related to Windows, Microsoft Office, mobile device management (MDM), computer hardware, peripherals, and other supported technologies.
Receive, document, prioritize, and manage incidents and service requests through the IT ticketing system, ensuring timely resolution and accurate recordkeeping.
Monitor and respond to support requests received through phone, email, and ticketing platforms.
Responsible for on-call activities as part of a weekly rotation.
Escalate unresolved issues to appropriate support teams and serve as a liaison between end users and technical support groups.
Maintain and contribute to knowledge base articles, procedures, and technical documentation to improve service delivery and support consistency.
Perform hardware and software installations, upgrades, deployments, and maintenance activities as required.
Analyze recurring issues and trends to identify root causes and recommend process or technology improvements.
Communicate technical information to users in a clear and professional manner while delivering a high level of customer service.
Stay current on system changes, technology updates, and industry best practices relevant to the organization's IT environment.
Provide assistance on special projects as needed
Work effectively both independently and as part of a collaborative team environment.
Other tasks as assigned.

Stanley Steemer hires the highest quality individuals to serve our customers. Drug screening, motor vehicle record check and criminal background check will be performed on all new hires. Stanley Steemer is an Equal Opportunity Employer.

Privacy Policy:

If you would like to view our Privacy Policy on our website, please copy and paste the link below into a separate web browser.

www.stanleysteemer.com/applicant-employee-privacy-policy

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tech support analyst jobs in columbus

IT Service Desk Analyst

Analyst, Associate Technology Support

Service Desk Analyst

Help Desk Analyst

Technical Advisor/IT Support Analyst

IS Customer Service Analyst II - RIS

IT End User Services Analyst

Sr. Analyst, Enterprise Service Desk

TP- Desktop Support Analyst

Technology Solution Center Analyst Lead

TP- Desktop Support Analyst

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