Top 5 Tech support rep Jobs in Columbus

Field Support Supervisor, Customer Success
Sidecar Health —Columbus, OH
- Remote
- Mid-level
- Travel
- Reliable transportation
- Paid holidays
- Health insurance
Salesforce & Telephony System Adminsitrator
Lower —Columbus, OH
- Full-time
- Hybrid work
- Mid-level
- Office
- Continuous improvement
- Paid holidays
- Disability insurance
Area Merchandiser Lead
PRE-US —Columbus, OH
- $17 an hour
- Part-time
- Merchandising
- Mid-level
- High school diploma or GED
Quick Apply
Power Generator Technician
GenServe LLC —United States
- $35 - $60 an hour
- Weekends as needed
- Background check
- Clean driving record
- 5 years
- Paid training
- Fuel card
Quick Apply

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Field Support Supervisor, Customer Success
Sidecar Health —Columbus, OH
Monitoring and coordinating agents' movements and activities, and assisting in the field as necessary to ensure a positive member and group experience.
Salesforce & Telephony System Adminsitrator
Lower —Columbus, OH
AI Dialer strategy: Partner in the evaluation, selection, and onboarding of an AI-powered inbound and outbound dialer platform, contributing to requirements…

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Field Support Supervisor, Customer Success

Sidecar Health -
Columbus, OH

Apply Now

Job Details

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Employee onboarding
Team member evaluation
Business travel arrangements
Managing teams in a customer support role
Health insurance customer support
Answering guest questions
Team scheduling
Performance feedback (performance evaluation method)
Mid-level
Incident Escalation
Frontline customer support management
Managing clients in a customer support role
Disciplinary action management
Team development
Workforce management
Onboarding process management
Task assignment
Team motivation (leadership skill)
Overseeing training
Team building

Full Job Description

Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and accessible for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen.

The passionate people who make up Sidecar Health's team come from all over, with backgrounds as tech leaders, policymakers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent.

If you want to use your talents to transform healthcare in the United States, come join us!

About the Role

Our Member Care team is at the forefront of our business. Your role is easily the most important: support our members on their healthcare journeys. We're growing our team and looking for warm, passionate people to join us to help deliver the best experience in healthcare.

As a Field Support Supervisor, your job will be to guide the Field Support Rep team to achieve efficiency in providing excellent customer service to our members by answering their questions, solving their problems, and ensuring they have access to the care they need. Our Field Support team works in the field supporting members at their worksites, and they partner closely with our Account Management, Claims, and Provider teams to assist group members who need support using their Sidecar Health benefits.

About the Role

A Field Support Supervisor's primary duties involve making sure their team is productive and happy, meeting all performance expectations, and fulfilling individually assigned job duties to the best of their ability to ensure a positive member experience whenever possible. Teams of approximately 10 agents will report directly to the Field Support Supervisor.

**You must be located in Ohio, Georgia, or Florida to be considered for this position**

What You'll Do

Managing performance and productivity of the team by setting proper goals and expectations, and holding agents accountable to them
Acting as an escalation point to the team to assist in cases of difficult or complex situations/questions
Ensuring team morale, and fostering a supportive and positive culture
Fielding and passing on feedback as appropriate from members and member care specialists
Overseeing the integrity of the work the team is doing by ensuring correct information and feedback is shared, as well as assuring that QA feedback is calibrated
Monitoring and coordinating agents' movements and activities, and assisting in the field as necessary to ensure a positive member and group experience
Working/Coordinating with the Training team to ensure seamless onboarding of new agents
Working/Coordinating with the Workforce team to ensure schedule adherence, service levels, and other efficiency standards
Overseeing and coordinating travel of field agents, with reliable transportation and ability to travel around to all agent territories as necessary
Evaluating employee performance and conducting performance reviews
Managing necessary disciplinary action of employees as necessary, up to and including termination and keeping detailed records of such interactions
Developing performance metrics unique to the field agent team, and continuously learning from and improving on team structure and processes
Other job-related duties as assigned

KPIs:

Agent performance (Quality, schedule adherence, conformance, and availability)
Rightness of fit for interviewees and retention
Completion of assigned special projects

What You'll Get

Competitive salary and equity package
Comprehensive Medical, Dental, and Vision benefits
A 401k retirement plan
Paid vacation and company holidays
Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.

Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Apply Now

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tech support rep jobs in columbus

Field Support Supervisor, Customer Success

Salesforce & Telephony System Adminsitrator

Area Merchandiser Lead

Power Generator Technician

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