Top 181 Technical support Jobs in Columbus

IT Service Desk Agent
Hired by Matrix —Columbus, OH
- $24 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- Windows
Quick Apply
2d
IT Service Desk Analyst
Stanley Steemer —Dublin, OH
- $22 - $25 an hour
- Pass drug screening
- Mid-level
- Criminal background check
Quick Apply
Desktop and Education Support Specialist
OtterBase —Columbus, OH
- $22 - $25 an hour
- Part-time
- Mid-level
- Windows
- 2 years
Quick Apply
2d
Help Desk Analyst - Columbus, OH
Software Technology Inc —Columbus, OH
- Contract
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Desktop Support Specialist
Proteam Solutions —Columbus, OH
- $24 - $28 an hour
- Contract
- Classroom
- Mid-level
- Windows
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7d
Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
- $40,000 - $50,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- In-person
- Opportunities for advancement
Quick Apply
Service Desk Analyst
Prepcloud —Columbus, OH
- $28 an hour
- Contract
- Mid-level
- Office
- In-person
Technical Product Support - EdTech
Securly —Columbus, OH
- $24.00 - $26.44 an hour
- Overtime
- Remote
- School experience
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
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Analyst, Associate Technology Support
Victoria's Secret —Reynoldsburg, OH
- $59,300 - $77,805 a year
- Full-time
- Ability to walk for extended periods
- English
- Windows
8d
IT Support Specialist I
Gifthealth Inc —Columbus, OH
- $54,000 - $64,000 a year
- Full-time
- Google Workspace
- HIPAA
- High school diploma or GED
Quick Apply
IT Helpdesk Technician
STAQ Pharma Inc —Columbus, OH
- Full-time
- Computer science
- Computer Science
- Data entry
Quick Apply
13d
Customer Service and Tech Support - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
- Contract
- Remote
- Background check
- School experience
- Microsoft Excel
- Work from home
Quick Apply
IT Helpdesk Support
American Freight Management Company —Dublin, OH
- $17 - $25 an hour
- Computer Science
- Mid-level
- Analysis skills
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Technical Support Specialist Tier I
Schneider Downs & Co., Inc. —Columbus, OH
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Profit sharing
- Paid holidays
7d
Desktop Support Technician II
iT1 —Columbus, OH
- Full-time
- Mid-level
- Office
- 2 years
- Health insurance
- Dental insurance
Quick Apply
IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
- $25.66 - $30.06 an hour
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Travel
- Disability insurance
- Health insurance
Quick Apply
6d
Service Desk Analyst
sdna global —Columbus, OH
- $22 - $25 an hour
- Contract
- Mid-level
- Continuous improvement
- In-person
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Desktop Support Technician
UNION SUPPLY GROUP INC —Groveport, OH
- $65,000 - $75,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
IT Help Desk Technician I
Ace Electric —Plain City, OH
- Full-time
- Background check
- Pass drug screening
- Office
- Dental insurance
- Vision insurance
Quick Apply
IT Technician
Palonix —Columbus, OH
- $20 - $26 an hour
- Full-time
- Hybrid work
- Background check
- Computer science
- Clean driving record
- 401(k)
- Paid time off
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9d

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technical support jobs near columbus

IT Service Desk Agent

Hired by Matrix -
Columbus, OH

Quick Apply

Job Details

Contract
$24 an hour
2 days ago

Qualifications

Windows
High school diploma or GED
Desktop applications
Customer support

Full Job Description

At-a-Glance:
Are you ready to build your career by joining a global financial institution? If so, our client is hiring an IT Service Desk Agent.

Position Type:

Contract
On-Site

Required:

High school diploma or GED required.
2 - 5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience. – Preferred.

Shift Requirements:

Must meet shift requirements.
Afternoon coverage as late as 6 - 8pm local time shift end.
Weekend coverage every Sunday as a permanent shift. This includes a 10% base pay increase.
Willing and able to work an evening shift, which includes Sundays.
Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professional in a fast-paced environment are essential.
Excellent customer service and communication skills (written and verbal).
Strong problem-solving and critical-thinking abilities.
Self-motivated with the ability to work independently and prioritize tasks under pressure.
Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
Responsible for high quality end-user technical support, related to enterprise software and hardware.
An understanding of technology and the ability to apply that knowledge to support all existing systems.
Provides investigation, diagnosis, resolution and recovery for hardware/software problems.
2 - 5 years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment.

Responsibilities:

First point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment.
Delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system.
Will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates.
Contributes to continuous improvement by identifying opportunities to streamline or automate processes.

Customer Support:

Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
Resolve issues or escalate appropriately while managing customer expectations.
Maintain composure and professionalism in high-pressure and difficult situations.
Deliver a consistent and positive customer experience across all interactions.

Communication & Documentation:

Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
Communicate ticket status, next steps, and resolutions to users promptly.

Technical Troubleshooting & Resolution:

Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
Perform incident assessment, triage, research, training/education, resolution, and recovery.
Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
Install, modify, clean, or repair hardware and software as required.
Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.

Collaboration & Culture:

Collaborate with team members to ensure service excellence and share knowledge.
Be a culture carrier by demonstrating a positive, team-oriented attitude.
Adhere to company policies and procedures, contributing to a safe and professional work environment.

Get in Touch:
If you think you'd be a good match, submit your resume and reach out to Ankit at 201-377-5090 to learn more.

#LI-VK1
#HbM6349

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Refine Your Search

technical support jobs in columbus

IT Service Desk Agent

IT Service Desk Analyst

Desktop and Education Support Specialist

Help Desk Analyst - Columbus, OH

Desktop Support Specialist

Tier 1 Technical Support Specialist

Service Desk Analyst

Technical Product Support - EdTech

Analyst, Associate Technology Support

IT Support Specialist I

IT Helpdesk Technician

Customer Service and Tech Support - Customer Support for Learning and Development

IT Helpdesk Support

Technical Support Specialist Tier I

Desktop Support Technician II

IT Help Desk Technician

Service Desk Analyst

Desktop Support Technician

IT Help Desk Technician I

IT Technician

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