Top 2 Technical support representative i Jobs in Columbus

Account Manager I - Exterior Services
PH FM LLC —Westerville, OH
- Full-time
- Mid-level
- Office
- 2 years
- Paid parental leave
- Paid holidays
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Contact Center Specialist I
Northwest Bank —Columbus, OH
- Full-time
- High school diploma or GED
- Associate's degree
- Entry level
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5h

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Shentel —Chillicothe, OH
Assist customers with Streaming TV and Home Internet service questions and technical troubleshooting. Develop valuable technical and customer service skills.
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Account Manager I - Exterior Services
PH FM LLC —Westerville, OH
Ability to manage client calls when Account Manager II and/or Senior Account Manager are not available. Oral and auditory capacity enabling interpersonal…
Quick Apply

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Account Manager I - Exterior Services

PH FM LLC
Westerville, OH

Quick Apply

Job Details

Full-time

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Spreadsheets
Productivity software

Full Job Description

Description:

We are looking for an ACCOUNT MANAGER I to join our team!

Come work for an industry leader with consistent growth, explore multiple business lines, and experience an individualized development plan to help ensure you hit your professional potential.

What’s in it for YOU:

Medical, dental, vision, Short-Term Disability, Long-Term Disability, Life Insurance and additional voluntary plans.
401(k) Retirement Plan with company match.
PTO, 11 Company Holidays and Paid Parental Leave
Wellness activities
Ongoing professional development and continuing professional education.

What YOU will do:

This position is responsible for serving customers by providing service information and resolving service issues in a timely manner by phone and/or email.

Service Request Management
Next Level Escalation - CP/FOM
Milestone Escalation/Resolution
NTS Review and Resolve
Client Calls
QBR's
Customer Reporting
WFA Follow Up
Variances
OOS Proposals > $20,000
Warranty Programs
Invoicing and Aging
Snow Recon
Internal WO - If Needed
Manage work orders and client relationships alongside teammates and leadership, including reviewing proposals.
Provide support to team members on service scope and client inquiries.
Assist with daily reporting and updates, collaborating with Account Managers.
Develop positive client relationships, handling minor escalations.
Manage work orders, including higher visibility tasks.
Ability to manage client calls when Account Manager II and/or Senior Account Manager are not available.
Demonstrate higher-level output and perform additional duties as assigned by leadership.

What YOU bring:

Minimum Qualifications:
Two to Four years related experience and/or training; or equivalent combination of education and experience.
Previous experience in Exterior Services and/or Facilities Maintenance a plus.

Technical Skills:
Proficient in Microsoft Office Applications
Intermediate to advanced Excel skills necessary.

Equal Opportunity Employer/Disability/Veterans

Requirements:

Work Environment / Physical Requirements:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position works in an environment with moderate noise level. (Examples: business office with computers and printers, light traffic). Usual office environment with frequent sitting, walking, standing, and occasional climbing, stooping, kneeling, crouching and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office machinery. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as telephone. The employee must occasionally lift and /or move up to 20 pounds. Ability to read and understand work instructions.

Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

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technical support representative i jobs in columbus

Account Manager I - Exterior Services

Contact Center Specialist I

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