Top 8 Technical support specialist (hybrid remote or remote) Jobs in Columbus

Learning and Development Specialist
Ice Miller LLP —Columbus, OH
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Computer Science
- Research
- Health insurance
- Dental insurance
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Customer Solutions Specialist
impact.com —Columbus, OH
- $65,000 - $75,000 a year
- Hybrid work
- Office
- SQL
- Analysis skills
- Paid time off
- Parental leave
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Video Support Specialist
Hermez-IT —London, OH
- $21 an hour
- Contract
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
Quick Apply
IT Specialist
American Freight Furniture and Mattress —Dublin, OH
- Weekends as needed
- No degree
- APIs
- 1 year
Quick Apply
IT Support Specialist
Donatos Pizza —Columbus, OH
- Weekends as needed
- Hybrid work
- Computer Science
- Office
- Windows
Quick Apply
Product Specialist
Health Care Logistics —Grove City, OH
- Full-time
- Mid-level
- Office
- Quality control
Quick Apply

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Learning and Development Specialist
Ice Miller LLP —Columbus, OH
Experience with technical writing and eLearning tools (e.g., Adobe Captivate, TechSmith Camtasia, Articulate Storyline).
$70,000 - $90,000 a year
Quick Apply
Customer Solutions Specialist
impact.com —Columbus, OH
Strong technical troubleshooting skills and a proven ability to simplify complex issues for non-technical users.
$65,000 - $75,000 a year
Quick Apply

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Learning and Development Specialist

Ice Miller LLP -
Columbus, OH

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Job Details

Full-time
$70,000 - $90,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Microsoft Excel
Content creation for technical audiences
Technical documentation
Performance Reporting
Metrics Reporting
User training (technical support)
Training outcomes evaluation for professional development
Data-driven content
Productivity software
Technical writing experience within technology

Full Job Description

Job Summary: The Learning & Development Specialist will be responsible for creating and implementing technology related training, learning and development programs for attorneys and business professionals. This includes using a variety of delivery methods to support the proper use and adoption of firm applications.

***Salary in the range of $70,000 - $90,000 dependent on location and experience level***

Essential Job Duties:

Partner with stakeholders to deliver training on core firm software, supporting new hires and ongoing employee development to promote effective, efficient use of technology.
Collaborate with the IT team and other departments on software rollouts and upgrades, including pilot testing.
Develop and maintain training materials and programs for firm software and IT upgrades.
Lead virtual and in-person training sessions tailored to various roles, practice areas, and departments.
Provide advanced (third-level) support and one-on-one coaching for complex software issues (e.g., Word, Excel, NetDocs), promoting best practices.
Track training programs in the Learning Management System (LMS) and generate training metrics as needed.
Ensure LMS content is current and aligned with firm technology initiatives.
Continuously improve training based on feedback and performance data.
Promote firm-approved technologies that enhance functionality and service.
Research and recommend modern learning technologies and attend relevant workshops and conferences.
Coordinate with external training vendors as needed and act as liaison when in-house training is not feasible.
Collaborate with training team members to share feedback and refine technology training strategies.

Minimum Requirements:

Strong background in training Microsoft Office and other business applications
Bachelor’s degree in Computer Science, Information Technology, Education, or related field preferred; equivalent experience considered
Minimum of 2 years of training experience
Excellent verbal, written, and interpersonal communication skills
Experience with technical writing and eLearning tools (e.g., Adobe Captivate, TechSmith Camtasia, Articulate Storyline)
Proficient in managing multiple priorities, meeting tight deadlines, and working independently with sound judgment
Effective time management skills and a collaborative, team-oriented mindset
Experience with tools for tracking and reporting training effectiveness
Strong adaptability, problem-solving, and creativity
Must be able to perform all essential job duties

Other Requirements:

The requirements described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equipment Operated:

This position requires extensive use of a computer and telephone. This position also requires the use of printing, copying, faxing and scanning equipment.

Physical Requirements:

While performing the duties of this job, the employee is occasionally required to sit; stand; talk; see; and hear.

Mental Requirements:

Ability to communicate effectively, verbally and in writing, with a diverse group of people.

Work Environment:

While performing the duties of this job, the employee may be exposed to weather conditions while traveling. The noise level in the work environment is usually moderate.

The above statements are intended to describe the general nature and level of work being performed in this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Benefits provided include: Paid time off, Health insurance, Vision and Dental Insurance, 401k (with an employer match), life insurance, and many others. Please reach out for a comprehensive list of benefits provided.

Ice Miller is committed to recruiting, developing and retaining talented attorneys and professional staff from all backgrounds. To succeed, we take great pride in a culture where everyone at Ice Miller feels respected, is treated fairly and has the opportunity to perform to their highest potential.

Candidates must have permanent authorization to work in the United States.

Ice Miller LLP is an Equal Opportunity Employer.

#LI-Hybrid

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technical support specialist (hybrid remote or remote) jobs in columbus

Learning and Development Specialist

Customer Solutions Specialist

Video Support Specialist

IT Specialist

IT Support Specialist

Product Specialist

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