IT Support Specialist I
Gifthealth Inc —Columbus, OH
- $54,000 - $64,000 a year
- Full-time
- Google Workspace
- HIPAA
- High school diploma or GED
Quick Apply
Help Desk Support Specialist II
Intelliguard Group, LLC —Columbus, OH
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- AD&D insurance
- Disability insurance
Quick Apply
1d
Retail Collections Specialist II Bilingual English and Spanish Required
JPMorganChase —Columbus, OH
- Weekends as needed
- Computer literacy
- Mid-level
- High school diploma or GED
- Health insurance
- Tuition reimbursement
1d
Treasury Mgmt Service Specialist II
Huntington Bank —Columbus, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
12h
Hyperscale Network Specialist II
E2 Optics —Columbus, OH
- Full-time
- Construction site
- Mid-level
- Office
- Paid holidays
- Dental insurance
8d
Technical Specialist I/Technical Specialist 2/Sr Technical Specialist
Eastern Gas Transmission and Storage, Inc. —Groveport, OH
- Full-time
- Computer literacy
- Assembly
- Math
16h
Team Lead Firewall Admin (Checkpoint)
ITinfra —Columbus, OH
- Email
- 7 years
- Azure
- Continuous improvement
- Health insurance
- 401(k)
Medical Records Technician (ROI)
US Veterans Health Administration —Columbus, OH
- $37,992 - $61,598 a year
- Online Application
- Hybrid work
- Background check
- High school
- Writing skills
- Health insurance
2d
Product Specialist II
T-Cetra LLC —Dublin, OH
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Background check
- Marketing
- Pass drug screening
- Wellness program
- Health insurance
Quick Apply
Hyperscale Network Specialist I
E2 Optics —Columbus, OH
- Full-time
- CPR Certification
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Dental insurance
8d
Hyperscale Network Specialist III
E2 Optics —Columbus, OH
- Full-time
- CPR Certification
- Construction site
- Office
- Paid holidays
- Dental insurance
8d
Storage Architect
AGE Solutions —Columbus, OH
- From $105,000 a year
- Full-time
- Mid-level
- Office
- Team management
- Paid training
- Paid parental leave
Quick Apply
NW Deploy Planning Mgr II, GND, GND-US-CORE-Build-NWPlanning
Amazon Data Services, Inc. —Dublin, OH
- $107,700 - $188,500 a year
- Full-time
- Computer science
- Computer Science
- Bachelor's degree
- AD&D insurance
- Health insurance
Commissioning Field Technician III
DLB Associates —Columbus, OH
- $78,750 - $95,812 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Engineering
- Mid-level
- Paid parental leave
- Health savings account
Controls Designer
Trane Technologies —Columbus, OH
- $77,963.33 - $109,340.00 a year
- Full-time
- Clean driving record
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Commercial Real Estate Credit Analyst II
Stifel —Dublin, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Health insurance
- Dental insurance
2d
Ohio Traffic Section Manager
HDR —Columbus, OH
- $122,220 - $174,600 a year
- Full-time
- Data analysis skills
- Research
- Office
- Paid holidays
- Disability insurance
Regional Environmental Engineer, AWS Environmental Team
Amazon Data Services, Inc. —Dublin, OH
- $96,000 - $166,300 a year
- Full-time
- 3 years
- Continuous improvement
- Team management
- AD&D insurance
- Health insurance
16h

Other jobs to consider

Find your next job by exploring related positions.

Information Technology Implementation Specialist
NATIONAL YOUTH ADVOCATE PROGRAM —Columbus, OH
Schedule and facilitate project meetings, vendor calls, readiness reviews, and implementation checkpoints. Bachelor’s degree in information technology, computer…
$60,000 - $70,000 a year
Quick Apply
Instructional Technology Analyst – Simulation Technology
The Ohio State University —Columbus, OH
Function: Information TechnologySubfunction: Instructional Technology ServicesCareer Band: Individual Contributor SpecializedCareer Level: S2Posting Range: $…
$58,700 - $77,200 a year

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Support Specialist I
Gifthealth Inc —Columbus, OH
Communicates clearly and professionally with technical and non-technical users, sets appropriate expectations, provides timely updates, and maintains a high…
$54,000 - $64,000 a year
Quick Apply
Help Desk Support Specialist II
Intelliguard Group, LLC —Columbus, OH
Experience with endpoint management/patching tools (e.g., ManageEngine Endpoint Central), endpoint protection (e.g., Huntress EDR), or remote support tools (e.g…
Quick Apply
1d

Show more jobs in cities nearby

I want to receive the latest job alert for technology systems support specialist ii in columbus

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technology systems support specialist ii jobs near columbus

Helpdesk Specialist jobs in Columbus, OH

Office Administrator jobs in Columbus, OH

Medical Technician jobs in Columbus, OH

Network Specialist jobs in Columbus, OH

Senior Field Technician jobs in Columbus, OH

IT Support Specialist jobs in Columbus, OH

Planner jobs in Dublin, OH

Designer jobs in Columbus, OH

Senior Network Specialist jobs in O'fallon, MO

Senior Network Specialist jobs in Philadelphia, PA

Senior Living Executive Director jobs in Florida

Senior Network Specialist jobs in Conroe, TX

Housekeeping Senior Living jobs in Phoenix, AZ

Senior Network Specialist jobs in Saint Inigoes Shores, MD

Jobs For Senior Citizens jobs in Honolulu, HI

Part Time Senior jobs in Portland, OR

Section Manager jobs in Manhattan, NY

Section Manager jobs in Philadelphia, PA

Section Manager jobs in Tumwater, WA

Section Manager jobs in Oakland, CA

IT Support Specialist I

Gifthealth Inc -
Columbus, OH

Quick Apply

Job Details

Full-time
$54,000 - $64,000 a year

Qualifications

Operating systems
HIPAA compliance
Phone communication
Moving
HIPAA
Equipment troubleshooting
Incident Escalation
High school diploma or GED
DHCP
Computer hardware
Desktop (troubleshooting support)
Healthcare privacy protection
Desktop applications
Computer networking
DNS
Productivity software
Escalation handling
Peripheral hardware support

Full Job Description

About Us

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Position Summary

The IT Support Specialist I serves as the first point of contact for end-user technical support across Gifthealth’s user environment, including workstations, applications, access, connectivity, peripherals, and standard business systems. Reporting to the IT Support Site Lead, this role responds to support requests, resolves common technical issues, documents work accurately, and escalates more complex issues to IT Support Specialist II, the IT Support Site Lead, or other IT teams when appropriate. This position focuses on rapid issue resolution, effective ticket handling, clear communication, and delivering a consistent, high-quality support experience that helps maintain user productivity.

Key Responsibilities

Responds to incoming IT support requests through the ticketing system, chat, and in-person interactions; triages, categorizes, prioritizes, and routes requests appropriately.
Troubleshoots and resolves common issues involving workstations, applications, access, connectivity, user devices, peripherals, and standard business systems.
Assists with password resets, access issues, basic identity-related tasks, onboarding, offboarding, endpoint setup, hardware support, and workstation moves/adds/changes.
Resolves common support requests at first contact whenever possible and escalates more complex issues with clear documentation, troubleshooting history, and user impact.
Works toward established response-time, resolution, documentation, and first-contact resolution expectations aligned with IT Support service standards.
Documents all support interactions, troubleshooting steps, resolutions, and escalations in the IT service management system.
Contributes to knowledge base articles, standard procedures, and repeatable troubleshooting documentation.
Communicates clearly and professionally with technical and non-technical users, sets appropriate expectations, provides timely updates, and maintains a high level of customer service.

Qualifications

Education: High school diploma or equivalent. (Required)
Licensure/Certification: Entry-level IT certification, such as CompTIA A+, or equivalent experience. (Preferred)
Experience:
0 - 2 years of experience in an IT support, help desk, or customer service role. (Required)
Experience working in a ticketing or IT service management system. (Preferred)
Exposure to identity, endpoint, or productivity platforms in a business environment. (Preferred)
Knowledge, Skills, & Abilities:
Basic understanding of desktop operating systems, common business applications, endpoint devices, peripherals, and standard business systems. (Required)
Basic understanding of networking concepts, including DNS, DHCP, and Wi-Fi connectivity. (Required)
Foundational troubleshooting skills with the ability to follow structured processes, manage multiple tasks, prioritize effectively, and escalate appropriately. (Required)
Strong verbal and written communication skills, attention to detail, professionalism under pressure, and a customer-service oriented mindset. (Required)
Ability to work independently while following team processes and escalation paths, and to collaborate effectively as part of a team. (Required)
Understanding of data privacy and security best practices, including appropriate handling of sensitive or regulated information, such as PHI/HIPAA environments. (Required)
Familiarity with tools such as Okta, Google Workspace, Slack, endpoint management systems, or IT service management platforms. (Preferred)

Work Environment

Location: On-site
Schedule: Standard Gifthealth business hours with participation in an on-call rotation as required; specific schedules may vary based on site and operational needs.

Regular onsite support for end users, devices, workstations, peripherals, and day-to-day technology operations. This role may also interact with IT Support, IT Operations, Engineering, Facilities, and business teams as needed to resolve user and site technology issues.

Key Essential Functions

Must be able to move throughout the facility to provide onsite technical support.
Must be able to lift and transport IT equipment up to approximately 50 lbs.
Must be able to work on a computer for extended periods.
Must be able to communicate effectively with users in person, over the phone, and via written communication.

Employment Classification

Status: Full-time
FLSA: Exempt

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.

Quick Apply

Refine Your Search

technology systems support specialist ii jobs in columbus

IT Support Specialist I

Help Desk Support Specialist II

Retail Collections Specialist II Bilingual English and Spanish Required

Treasury Mgmt Service Specialist II

Hyperscale Network Specialist II

Technical Specialist I/Technical Specialist 2/Sr Technical Specialist

Team Lead Firewall Admin (Checkpoint)

Medical Records Technician (ROI)

Product Specialist II

Hyperscale Network Specialist I

Hyperscale Network Specialist III

Storage Architect

NW Deploy Planning Mgr II, GND, GND-US-CORE-Build-NWPlanning

Commissioning Field Technician III

Controls Designer

Commercial Real Estate Credit Analyst II

Ohio Traffic Section Manager

Regional Environmental Engineer, AWS Environmental Team

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for technology systems support specialist ii in columbus

Explore jobs in more locations

About Us

Position Summary

Key Responsibilities

Qualifications

Key Essential Functions

Employment Classification

Equal Employment Opportunity (EEO) Statement

Disclaimer

Job Seeker Tools

Employer Tools

Browse

Stay Connected