Top 24 Ticket agent Jobs in Columbus

Copilot Trainer
ASCII Group —Columbus, OH
- $75.75 an hour
- Microsoft Excel
- Microsoft Outlook
- Data analysis skills
Quick Apply
Travel Consultant - Corporate International/Complex
ADTRAV Travel Management —Columbus, OH
- $24 - $27 an hour
- Weekends as needed
- Remote
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Customer Service Agent - CMH Airport
PrimeFlight Aviation Services Inc —Columbus, OH
- $16 an hour
- Part-time
- Background check
- 18 years or older
- Sales
- Health insurance
- Dental insurance
Quick Apply
Airline Passenger Service Agent
TREGO DUGAN AVIATION OF GRAND ISLAND INC —Columbus, OH
- $16 an hour
- Part-time
- Background check
- 18 years or older
- Sales
Night Auditor
COLUMBUS WORTHINGTON HOSPITALITY LLC —Columbus, OH
- 8 hour shift
- Computer literacy
- No high school diploma
- Hotel
Quick Apply
Night Auditor
TWIN TIER HOSPITALITY —Columbus, OH
- 8 hour shift
- Computer literacy
- No high school diploma
- Hotel
Quick Apply
POS Support Agent
Express Wash Concepts LLC —Etna, OH
- Weekends as needed
- Hospitality
- Experience equivalent to degree accepted
- 1 year
- Health savings account
- Disability insurance
Quick Apply
Human Resources Supervisor
Ace Hardware —West Jefferson, OH
- $70,000 - $82,600 a year
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Paid holidays
- Disability insurance
Lead Commercial Technical Operations
WOW! —Columbus, OH
- Full-time
- Computer science
- Computer Science
- High school diploma or GED
1d
Internal Systems Engineer (Applied AI)
Impact.com —Columbus, OH
- $140,000 - $160,000 a year
- Remote
- JavaScript
- Agile
- Senior level
- Health insurance
- 401(k)
Quick Apply
Senior Amazon Connect Application Architect
TELUS Digital —Columbus, OH
- $152,618 - $179,550 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
4d
Landscape Maintenance Team Leader
Rine Landscape Group —Columbus, OH
- Clean driving record
- Mid-level
- CDL
- Paid holidays
- Health insurance
Sr. Software Engineer (Agentic Access)
Immuta —Columbus, OH
- $155,000 - $170,000 a year
- Full-time
- Hybrid work
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Health insurance
Bilingual Sales Associate
Barri Financial Group —Columbus, OH
- $14 an hour
- Spanish
- Computer literacy
- Writing skills
Quick Apply
4d
Landscape Construction Team Leader
Rine Landscape Group —Columbus, OH
- Clean driving record
- Construction site
- Mid-level
- Paid holidays
- Health insurance
Landscape Construction Foreman
Rine Landscape Group —Columbus, OH
- $25 - $29 an hour
- Full-time
- Construction site
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
Passenger Service Agent
Alliance Ground International —Columbus, OH
- Part-time
- 18 years or older
- Basic math
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
2d
NatGen Brokerage & Commercial Lines Producer
Matt Devine Allstate —United States
- $80,000 - $130,000 a year
- Full-time
- Bilingual
- Background check
- Mid-level
- Health insurance
- Paid time off
Quick Apply

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Copilot Trainer
ASCII Group —Columbus, OH
Facilitate office hours / clinics to reinforce learning, answer questions, and address user barriers (confidence, trust, relevance, and responsible use).
$75.75 an hour
Quick Apply
Travel Consultant - Corporate International/Complex
ADTRAV Travel Management —Columbus, OH
Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries.
$24 - $27 an hour
Quick Apply

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ticket agent jobs near columbus

Copilot Trainer

ASCII Group -
Columbus, OH

Quick Apply

Job Details

$75.75 an hour

Qualifications

Performance dashboards
Microsoft Excel
Interviewing clients
Triage
Data analysis skills
Training material drafting
User training (technical support)
Prompt engineering
Persona definition
Instructor-led training (training delivery method)
Training outcomes evaluation for professional development
Microsoft Teams
User personas
Presentation preparation
Laboratory sessions (educational delivery method)
Design thinking
Usability feedback collection
Webinars (training delivery method)
Training & development
Community relationship building
Workshop facilitation experience
Change management support (employee development activity)
Backlog management
Adult learning
Interview-based research
Adult education
Educational content composition projects

Full Job Description

Request ID: 89294-1
Role: Copilot Trainer
Start/End Dates: 6/12/2026 - 12/12/2026
Bill Rate- $75.75/hr
Location: Columbus, OH
REQUIREMENT_ID-10781552

Skills: Office 365 Administration~AI & Gen AI - Products & Tools
Experience Required: 10 & Above

Job Description: Microsoft 365 Copilot Trainer (AI Adoption & Enablement)
Role Title: Copilot Trainer – Microsoft 365 Copilot Enablement | Adoption & ROI Acceleration
Role Summary (What success looks like)
The Copilot Trainer is a functional Copilot expert and adoption practitioner responsible for driving awareness capability habit formation measurable productivity outcomes for Microsoft 365 Copilot across targeted business personas. The trainer will present, demonstrate, and deliver webinars across the full M365 Copilot experience, teach prompting best practices, run persona discovery / day-in-the-life interviews, facilitate design thinking workshops, create lesson plans and hands on labs, run Change Corners, and execute targeted adoption campaigns to maximize usage, satisfaction, and ROI.
This role also requires a strong learning agility to stay current with Microsoft's rapidly evolving Copilot feature set and incorporate new capabilities into training materials and delivery during the program.

Key Responsibilities
1) Copilot Enablement Delivery (Webinars, Demos, Hands on)

Deliver high-impact live training (virtual / in-person) across Microsoft 365 Copilot experiences (e.g., Copilot in Teams, Outlook, Word, PowerPoint, Excel, and other supported M365 surfaces).
Run role-based webinars, feature demonstrations, guided walkthroughs, and hands-on labs that map directly to real work tasks.
Create and manage recorded training assets for asynchronous consumption (session recordings + quick reference guides).
Facilitate office hours / clinics to reinforce learning, answer questions, and address user barriers (confidence, trust, relevance, and responsible use).

2) Prompt Writing & "Prompt Coaching” at Scale

Train users on prompt fundamentals (context, goal, constraints, tone, structure, grounding, iteration).
Build and maintain a persona-based prompt library and "best prompts” patterns aligned to common workflows.
Provide "prompt coaching” during labs/clinics to improve quality of outcomes and reduce trial-and-error fatigue.

3) Persona Creation + Day-in-the-Life (DITL) Interviewing

Lead persona discovery by interviewing business users and managers to understand:

o daily activities, information flows, documents, meetings, decision points, and pain areas
o where Copilot can reduce cycle time, improve quality, or automate drafting/summarization

Conduct 10–15 structured interviews across roles (or as per program plan) and synthesize insights into role-based scenario maps.
Translate insights into Top priority use cases and training tracks (focus on what drives real adoption, not generic feature training).

4) Design Thinking Workshops (Use-Case Identification & Workflow Mapping)

Plan and facilitate design thinking sessions to capture:

o user journeys, workflow steps, "moments that matter,” friction points, and success criteria

Convert workshop outcomes into:

o a prioritized use-case backlog
o role-based enablement journeys (basic intermediate advanced)
o practical labs that replicate daily work tasks
5) Learning Design: Lesson Plans + Persona-Based Paths

Develop end-to-end lesson plans that include:

o objectives, prerequisite readiness, demo scripts, exercises, expected outcomes, and evaluation rubric

Create persona-based learning paths for key functions such as:

o Finance, Legal/Compliance, Sales, HR, Operations, Executives (as applicable)

Maintain reusable assets: slide decks, facilitator guides, learner workbooks, lab guides, Q&A sheets, and troubleshooting tips.

6) Change Corners / Change Kiosks / Community Building

Run Change Corners (open houses) to enable two-way communication: what's working, what's blocked, what users need next.
Support a champion / change agent network through train-the-trainer enablement, reinforcement content, and recognition mechanisms.
Build community engagement via the adoption hub and internal channels (Teams/Viva Engage where used).

7) Adoption Campaigns + Communications (Awareness Habit)

Design and execute targeted campaigns:

o "Copilot Tips & Tricks” by persona
o "Use-case of the week”
o "Prompt of the week”
o success stories and leader messaging

Partner with Communications/OCM leads to maintain cadence and reduce change fatigue.

8) Value Realization: ROI & Adoption Measurement Support

Work with program leads to measure adoption and value:

o cohort ramp-up, attendance, engagement, satisfaction, scenario usage
o qualitative insights + "hours saved” narratives by persona

Enable and interpret adoption dashboards and reinforce improvements based on trends.
Drive outcomes aligned to the program's adoption goals (e.g., scaling MAU, internal trainers certification, measurable ROI dashboards).

9) Train-the-Trainer (TTT) & Capability Transfer

Lead and certify internal trainers (train-the-trainer model), enabling transition of ownership to client teams (e.g., 30+ certified internal trainers target).
Provide trainer toolkits: facilitator scripts, demo environments, lab packs, scenario library, and FAQs.

10) Continuous Learning & Feature Velocity Readiness

Maintain a structured mechanism to:

o track Microsoft Copilot feature updates
o update training materials and labs rapidly
o brief stakeholders on what's new and how it impacts workflows

Demonstrate sharp onboarding curve and adapt content during delivery without disrupting cadence.

Required Skills & Competencies
Core Copilot Expertise

Strong hands-on experience delivering enablement for Microsoft 365 Copilot across major apps and key user scenarios.
Ability to translate business tasks into Copilot workflows: summarization, drafting, re-writing, analysis, meeting intelligence, email triage, document understanding, and presentation creation.

Training & Facilitation

Excellent presentation and storytelling ability; confident facilitating large webinars and interactive sessions.
Adult learning design: lesson planning, learning paths, hands-on labs, assessments.

Discovery & Consulting Skills

Interviewing and workshop facilitation (persona discovery, DITL, design thinking).
Ability to synthesize insights into structured outputs: persona maps, scenario library, training backlog.

Change Management & Adoption

Experience running adoption motions: champion networks, reinforcement loops, nudges, success stories, communication planning.

Data-driven Approach

Comfort with adoption metrics, survey insights, and value narratives; ability to drive actions based on dashboards and feedback loops.

________________________________________
Qualifications / Experience

5+ years in training/facilitation, digital adoption, OCM, or productivity transformation (preferred).
Demonstrated experience delivering training for Microsoft 365 (Teams/Office apps) and/or AI assistants.
Certifications (preferred, not mandatory):

o Microsoft fundamentals / Modern Work / Copilot-related badges
o Change management (Prosci/ADKAR) or Design Thinking facilitation (bonus)

Deliverables Owned (What this role produces)

Persona-based training strategy + learning paths
Lesson plans + facilitator guides
Copilot demo scripts and "show me” workflows
Hands-on lab guides and learner workbooks
Prompt library + persona scenario bank
Change Corner runbooks + FAQs
Targeted campaign content (tips, prompts, newsletters, success stories)
TTT certification kit and trainer playbook
Feedback insights and adoption improvement recommendations

Success Metrics / KPIs (Examples)

Enablement coverage: # webinars, # learners trained, completion rates
Adoption improvement: weekly/monthly active usage movement in target cohorts (tracked via dashboards)
Capability transfer: # internal trainers certified (e.g., 30+)
Scenario adoption: # validated persona scenarios in use
Business outcomes: documented time savings / productivity gains + executive-ready value stories (and where available, ROI dashboards)
Satisfaction: post-session CSAT, confidence uplift, reduced "how do I start” tickets

Nice-to-Have (Differentiators)

Experience in regulated industries (insurance/financial services) and compliance-sensitive communication
Familiarity with Copilot extensibility concepts (plugins/agents) at a functional level (not a developer requirement)
Experience running enterprise communities (Viva Engage/Teams) and adoption hubs

Working Model / Stakeholders

Works closely with: Program Lead / AI Office, Communications Lead, Security/Governance, and business SMEs.
Supports joint operating cadence with the broader "one AI team” model where Copilot adoption is run in parallel with technical readiness.

Quick Apply

Refine Your Search

ticket agent jobs in columbus

Copilot Trainer

Travel Consultant - Corporate International/Complex

Customer Service Agent - CMH Airport

Airline Passenger Service Agent

Night Auditor

Night Auditor

POS Support Agent

Human Resources Supervisor

Lead Commercial Technical Operations

Internal Systems Engineer (Applied AI)

Senior Amazon Connect Application Architect

Landscape Maintenance Team Leader

Sr. Software Engineer (Agentic Access)

Bilingual Sales Associate

Landscape Construction Team Leader

Landscape Construction Foreman

Passenger Service Agent

NatGen Brokerage & Commercial Lines Producer

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