Top 82 Tier 1 technical support Jobs in Columbus

Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
- $40,000 - $50,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- In-person
- Opportunities for advancement
Quick Apply
IT Support Desk Operator
MCNAUGHTON-MCKAY ELECTRIC CO —Columbus, OH
- Full-time
- Office
- Windows
- Continuous improvement
Quick Apply
5d
IT Service Support Analyst 1
The Ohio State University Wexner Medical Center —Columbus, OH
- Online Application
- Background check
- Pass drug screening
- Mid-level
- Paid parental leave
- Disability insurance
2d
IT Support Specialist II
THE VILLAGE NETWORK —Columbus, OH
- $60,000 - $65,000 a year
- Full-time
- HIPAA
- Mid-level
- Office
- Paid holidays
- Paid time off
IT Service Support Analyst 2
The Ohio State University —Columbus, OH
- $26.78 - $30.87 an hour
- Weekends as needed
- Background check
- Writing skills
- Pass drug screening
9d
IT Helpdesk Technician
The Lisinski Law Firm —Dublin, OH
- $25.10 - $26.53 an hour
- Full-time
- Mid-level
- Windows
- Analysis skills
- Health savings account
- AD&D insurance
Quick Apply
IT Service Support Analyst 1
The Ohio State University —Columbus, OH
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid parental leave
- Disability insurance
2d
IT Helpdesk Technician
STAQ Pharma Inc —Columbus, OH
- Full-time
- Computer science
- Computer Science
- Data entry
Quick Apply
IT Desktop Support Specialist ( Ohio)
American Regent, Inc. —New Albany, OH
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
Entry-Level IT Support Associate
Expedient —Dublin, OH
- $32,000 - $37,000 a year
- Full-time
- Hybrid work
- Windows
- Analysis skills
- Computer networking
- Paid training
- Disability insurance
Quick Apply
IT Support Specialist II
WESTINGHOUSE OUTDOOR POWER EQUIPMENT —Columbus, OH
- Microsoft Outlook
- Research
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Help Desk Analyst
eBusiness Solutions Inc. —Columbus, OH
- $17 - $21 an hour
- Mid-level
- Administrative experience
- Travel
Quick Apply
3d
IS Customer Service Analyst II - RIS
Nationwide Children's Hospital —Columbus, OH
- Full-time
- Mid-level
- 3 years
- Ability to climb stairs
IT Manager, Ops Tech Solutions (OTS)
Amazon.com Services LLC —West Jefferson, OH
- $116,800 - $160,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
- Paid parental leave
- AD&D insurance
Driver Lead
ODP Business Solutions —Columbus, OH
- $27 - $30 an hour
- Full-time
- CDL B
- Microsoft Word
- Background check
- Paid training
- Commuter assistance
Quick Apply
Sr. Manufacturing Systems Programmer
MS Companies —Reynoldsburg, OH
- $75,000 - $85,000 a year
- System design
- Office
- SQL
- Health insurance
- Dental insurance
Quick Apply
4d
SENIOR MANAGER AUTOMOTIVE MANUFACTURING NEW MODEL SALES
Express Employment Professionals —London, OH
- $120,000 - $140,000 a year
- Overtime
- Engineering
- Laboratory experience
- Analysis skills
Quick Apply
Health Systems Informatics Technician 2
The Ohio State University Wexner Medical Center —Columbus, OH
- Online Application
- Background check
- Pass drug screening
- High school diploma or GED
- Paid parental leave
- Disability insurance
1d
Lead Commercial Technical Operations
WOW! —Columbus, OH
- Full-time
- Computer science
- Computer Science
- High school diploma or GED
Network Field Technician - T1
EOS —Columbus, OH
- $30 - $33 an hour
- Weekends as needed
- Ability to lift 50 pounds
- Travel
- Cleaning
Quick Apply

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tier 1 technical support jobs near columbus

Tier 1 Technical Support Specialist

Kloud9 IT, Inc. -
Columbus, OH

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Job Details

Full-time
$40,000 - $50,000 a year

Benefits

Opportunities for advancement

Qualifications

Computer operation
Network troubleshooting
Mobile device support
Linux support
Printer (troubleshooting support)
Desktop (troubleshooting support)
Peripheral hardware support
Mobile devices

Full Job Description

About Us: Kloud9 IT is a leading provider of comprehensive IT solutions for businesses seeking secure, reliable, and scalable technology services. With a commitment to exceptional client satisfaction, we provide managed IT, cloud solutions, cybersecurity, and network management to a wide range of clients.

Position Overview:

The Tier 1 Technical Support Specialist provides first-level support to customers or internal users by troubleshooting, diagnosing, and resolving technical issues. As the front line of support, the Tier 1 Specialist is responsible for handling basic technical queries, escalating more complex problems, and ensuring a positive support experience for end-users. This role requires excellent communication skills, a strong technical foundation, and the ability to solve problems efficiently.

Key Responsibilities:

Technical Support:
- Serve as the first point of contact for customers or internal users experiencing technical issues.
- Provide support via phone, email, chat, or ticketing systems.
- Diagnose, troubleshoot, and resolve hardware, software, and network-related issues.
- Assist with common IT requests such as password resets, software installations, and basic network troubleshooting.
Incident and Ticket Management:
- Log, track, and update support tickets in the ticketing system.
- Ensure all tickets are resolved within the established service-level agreements (SLAs).
- Escalate unresolved or more complex issues to Tier 2 or Tier 3 support teams.
Communication and User Guidance:
- Communicate effectively with users to understand and resolve their technical issues.
- Provide clear and simple instructions to non-technical users to resolve common IT problems.
- Keep users informed of ticket progress, issue resolution timelines, and any necessary follow-up actions.
Documentation:
- Document troubleshooting steps, solutions, and technical processes in the knowledge base.
- Update and maintain technical support documentation to improve service efficiency.
Basic Maintenance and IT Tasks:
- Perform basic system administration tasks such as account provisioning, configuration changes, and system updates.
- Support basic network operations, including printer setups, peripheral troubleshooting, and device connectivity issues.
Collaboration and Team Support:
- Work closely with other support teams to ensure issues are addressed quickly and efficiently.
- Participate in team meetings, knowledge-sharing sessions, and training as needed.

Required Skills and Qualifications:

Technical Skills:
- Basic understanding of computer systems, hardware, and software.
- Familiarity with Windows, macOS, and Linux operating systems.
- Knowledge of common troubleshooting techniques for networks, printers, and mobile devices.
- Experience with ticketing systems (e.g., Zendesk, Freshdesk, Jira) is a plus.
Soft Skills:
- Strong communication skills, both verbal and written.
- Ability to explain technical concepts to non-technical users clearly and effectively.
- Excellent problem-solving and multitasking abilities.
- Patience and empathy when dealing with frustrated users.
Certifications (Preferred but not mandatory):
- CompTIA A+ or equivalent certification.
- ITIL Foundation or similar certification in IT service management is a plus.

Experience:

1-2 years of experience in a technical support or helpdesk role.
Prior experience in customer service or IT support is a plus but not required.

Work Environment:

Shift Work: This role may require working in shifts, including nights and weekends, depending on business needs.
Work Location: [Remote/On-site] as per company policy.

Why Join Us?

Opportunity to develop your technical skills in a supportive and dynamic environment.
Competitive salary, benefits, and opportunities for career advancement.
Be part of a collaborative and customer-focused IT support team.

Quick Apply

Refine Your Search

tier 1 technical support jobs in columbus

Tier 1 Technical Support Specialist

IT Support Desk Operator

IT Service Support Analyst 1

IT Support Specialist II

IT Service Support Analyst 2

IT Helpdesk Technician

IT Service Support Analyst 1

IT Helpdesk Technician

IT Desktop Support Specialist ( Ohio)

Entry-Level IT Support Associate

IT Support Specialist II

Help Desk Analyst

IS Customer Service Analyst II - RIS

IT Manager, Ops Tech Solutions (OTS)

Driver Lead

Sr. Manufacturing Systems Programmer

SENIOR MANAGER AUTOMOTIVE MANUFACTURING NEW MODEL SALES

Health Systems Informatics Technician 2

Lead Commercial Technical Operations

Network Field Technician - T1

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