Top 8 Tier 1 help desk support Jobs in Columbus

IT Support Desk Operator
MCNAUGHTON-MCKAY ELECTRIC CO —Columbus, OH
- Full-time
- Office
- Windows
- Continuous improvement
Quick Apply
4d
Help Desk Analyst
eBusiness Solutions Inc. —Columbus, OH
- $17 - $21 an hour
- Mid-level
- Administrative experience
- Travel
Quick Apply
1d
POS Support Agent
Express Wash Concepts LLC —Etna, OH
- Weekends as needed
- Hospitality
- Experience equivalent to degree accepted
- 1 year
- Health savings account
- Disability insurance
Quick Apply
Customer Support Specialist
The Greentree Group —Reynoldsburg, OH
- $45,000 - $55,000 a year
- Full-time
- Background check
- Mid-level
- 3 years
- Paid training
- Paid parental leave
Quick Apply
Help Desk Analyst
absiusa —Columbus, OH
- $1 an hour
- Mid-level
- Administrative experience
- Travel
Quick Apply
1d
Information Technology Supervisor 3 (PN 20079216)
State of Ohio - Developmental Disabilities - Central Office —Columbus, OH
- $48.93 an hour
- Overtime
- Computer Science
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
Guest Experience Associate
TOCA Football —Columbus, OH
- Part-time
- Communication skills
- Entry level
- Employee assistance program
- Employee discount
Quick Apply

Discover related jobs

Based on your search for tier 1 help desk support jobs.

IT Manager, Ops Tech Solutions (OTS)
Amazon.com Services LLC —West Jefferson, OH
Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computer, and PCs running Windows, Linux,…
$116,800 - $160,000 a year
Lead Data Center Cabling Technician
Align Communications —New Albany, OH
This role is heavily field-facing and requires strong technical skills, attention to detail, and the ability to help keep teams aligned with project timelines…
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Support Specialist
Anchor Hocking —Lancaster, OH
Education: An associate degree in information technology, computer science, or a related field is preferred but not required.
Quick Apply
IT Support Desk Operator
MCNAUGHTON-MCKAY ELECTRIC CO —Columbus, OH
Minimum of 1 year of experience in help desk, technical support, customer support, or another user-facing IT role.
Quick Apply
4d

Show more jobs in cities nearby

I want to receive the latest job alert for tier 1 help desk support in columbus

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

tier 1 help desk support jobs near columbus

Guest Service Agent jobs in Columbus, OH

Help Desk Analyst jobs in Columbus, OH

IT Support jobs in Columbus, OH

Information Technology Manager jobs in Columbus, OH

Guest Service Agent jobs in Minneapolis, MN

Life Insurance Agent jobs in Georgia

Customer Service jobs in Melbourne, FL

Guest Service Agent jobs in Winston Salem, NC

Customer Service jobs in Saint Paul, MN

Part Time Remote Call Center Agent jobs in California

Guest Service Agent jobs in Kauai, HI

Guest Service Agent jobs in Alexandria, VA

Front Desk jobs in Tampa, FL

Help Desk Analyst jobs in Sacramento, CA

Help Desk Technician jobs in San Jose, CA

Help Desk Analyst jobs in Township Of Hamilton, NJ

Help Desk Analyst jobs in Myrtle Beach, SC

Help Desk Analyst jobs in Oklahoma City, OK

Entry Level Help Desk jobs in Boston, MA

It Support jobs in Newport News, VA

IT Support Desk Operator

MCNAUGHTON-MCKAY ELECTRIC CO -
Columbus, OH

Quick Apply

Job Details

Full-time
4 days ago

Qualifications

Customer communication
Customer relationship building
Customer support

Full Job Description

IT Help Desk Support, Tier 1

Position Summary
The IT Help Desk Support, Tier 1 role serves as the front line of the IT experience for internal customers across the company. This position is responsible for delivering responsive, professional, and solutions-oriented support to employees in the office, warehouse, and field. Success in this role requires not only solid technical troubleshooting skills, but also strong customer service, clear communication, follow-through, and the ability to build trusting relationships with users.
This role is expected to resolve common technology issues efficiently, document work thoroughly, and create a positive support experience that helps employees stay productive. In addition to day-to-day ticket resolution, this position contributes to continuous improvement by identifying recurring issues, improving documentation, and helping strengthen the connection between IT and the business.

Key Responsibilities

Deliver excellent internal customer service by responding to employees with professionalism, urgency, empathy, and a genuine focus on solving problems and supporting productivity.
Serve as the first point of contact for help desk requests involving hardware, software, network access, mobile devices, printers, RF devices, and business systems.
Build positive working relationships with users across all areas of the business, including field and operational teams, by being approachable, communicative, and dependable.
Resolve as many issues as possible at first contact while ensuring users feel heard, informed, and confident in the support being provided.
Communicate clearly with non-technical users, set appropriate expectations, and provide timely follow-up until issues are resolved or properly handed off.
Accurately document incidents, troubleshooting steps, resolutions, and follow-up actions in the ticketing system to support knowledge sharing and reduce repeat work.
Escalate issues appropriately with complete context, strong documentation, and a clear summary of actions already taken.
Identify recurring issues, service gaps, or process breakdowns and contribute ideas for long-term fixes, standardization, automation, or training.
Assist with onboarding, user training, and day-to-day guidance to help employees use systems and tools effectively and reduce preventable support requests.
Maintain accurate records for supported hardware, software, and other assigned IT assets.
Support basic server, backup, or administrative tasks as assigned by the IT team.
Follow all company policies and standards, including safety, security, and data protection requirements.

Qualifications and Preferred Experience
Education and experience should be consistent with an entry-level IT support role while demonstrating the interpersonal skills needed to represent IT well across the organization.

Minimum of 1 year of experience in help desk, technical support, customer support, or another user-facing IT role.
Experience working in a fast-paced environment where responsiveness, service quality, and follow-through are important.
Exposure to distribution, warehouse, field, or multi-site operations is preferred.
Demonstrated ability to work effectively with people at different levels of technical comfort and business responsibility.

Technical Skills

Working knowledge of Windows operating systems and desktop environments.
Basic networking knowledge, including connectivity, VPN, and general troubleshooting.
Hardware troubleshooting for PCs, printers, RF devices, and related peripherals.
Experience using ticketing systems and documenting support activity clearly and consistently.
Basic mobile device support.
Helpful but not required: familiarity with warehouse, distribution, or multi-site technology environments, kiosk environments, RF scanning devices, or entry-level user account administration, backup, or server support.

What Success Looks Like

Internal customers feel supported, respected, and confident that IT is helping them solve problems.
Issues are resolved quickly and professionally, with strong first-contact resolution where appropriate.
Users receive clear communication and timely follow-up.
Tickets are well documented and useful for future reference.
Repeat issues are identified and reduced over time.
Stronger working relationships are built between IT and employees across the business, including the field.
Senior IT resources are freed up by effective handling of Tier 1 support issues.

Quick Apply

Refine Your Search

tier 1 help desk support jobs in columbus

IT Support Desk Operator

Help Desk Analyst

POS Support Agent

Customer Support Specialist

Help Desk Analyst

Information Technology Supervisor 3 (PN 20079216)

Guest Experience Associate

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for tier 1 help desk support in columbus

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected