Top 16 Tier 1 tech support Jobs in Columbus

IT Manager, Ops Tech Solutions (OTS)
Amazon.com Services LLC —West Jefferson, OH
- $116,800 - $160,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
- Paid parental leave
- AD&D insurance
Lead Data Center Cabling Technician
Align Communications —New Albany, OH
- Extended hours
- Construction site
- Mid-level
- Travel
- Paid training
- Commuter assistance
Quick Apply
Agile Project Manager w/Top Secret Clearance
TekSynap —Columbus, OH
- Weekends as needed
- 5 years
- Bachelor of Science
- Pass drug screening
- Disability insurance
- Health insurance
Quick Apply
Service Manager
Southeastern Equipment Company —Dublin, OH
- $75,000 - $100,000 a year
- Full-time
- Dealership
- Mid-level
- Administrative experience
- Paid parental leave
- Health insurance
Quick Apply
12d
Data Center Cabling Supervisor | Sr. Technician
Align Communications —New Albany, OH
- Full-time
- Construction site
- 3 years
- Bachelor's degree
- Paid training
- Commuter assistance
Quick Apply
Automotive Strategy Senior Manager
Accenture —Columbus, OH
- Full-time
- 8 years
- Analysis skills
- Bachelor's degree
- Paid holidays
- Disability insurance
Appliance & Refrigeration Repair Tech - Full & Part Time
Sears Home Services —Columbus, OH
- $18 - $30 an hour
- Overtime
- Sales
- Pass drug screening
- English
- Health insurance
- Dental insurance
Quick Apply
Senior Account Executive - Commercial Print
Konica Minolta Business Solutions, U.S.A., Inc. —Dublin, OH
- Full-time
- Experience equivalent to degree accepted
- Reliable transportation
- Commercial

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Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
Ability to explain technical concepts to non-technical users clearly and effectively. As the front line of support, the Tier 1 Specialist is responsible for…
$40,000 - $50,000 a year
Quick Apply
Entry-Level IT Support Associate
Expedient —Dublin, OH
We will cover the costs up front for our IT Support Associates to obtain relevant technical certifications such as CompTIA, A+, Network + etc.
$32,000 - $37,000 a year
Quick Apply

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IT Manager, Ops Tech Solutions (OTS)
Amazon.com Services LLC —West Jefferson, OH
Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computer, and PCs running Windows, Linux,…
$116,800 - $160,000 a year
Lead Data Center Cabling Technician
Align Communications —New Albany, OH
This role is heavily field-facing and requires strong technical skills, attention to detail, and the ability to help keep teams aligned with project timelines…
Quick Apply

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tier 1 tech support jobs near columbus

IT Manager, Ops Tech Solutions (OTS)

Amazon.com Services LLC -
West Jefferson, OH

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Job Details

Full-time
$116,800 - $160,000 a year

Benefits

Paid parental leave
AD&D insurance
Health insurance
Dental insurance
Flexible spending account
RSU
Paid time off
Adoption assistance
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Benefits from day one

Qualifications

Managing technical support teams
Managing teams in a customer support role
Team development
Leading team collaboration initiatives
Team motivation (leadership skill)
Project stakeholder communication
Team building
Stakeholder management
Managing tech infrastructure teams

Full Job Description

DESCRIPTION

Operations is at the heart of Amazon business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile. We also provide operational support on behalf of key partners including Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers.
Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Fulfillment Center, or delighting our customers by delivering packages directly to them.

When we hire you at Amazon, we hire for the future. With unlimited career opportunities, Amazon invests in ensuring our teams are consistently inspired, constantly learning from each other, and are creatively contributing to our next big idea. You will be surrounded by the best innovators of our time. We value diversity! See why diversity is important to us at amazon.com/diversity
We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Your role as a leader will be to confront obstacles others avoid and create a team that embodies our leadership principles.

About The Role
You will be leading a team of IT professionals with various skill sets to provide truly innovative technical support to Amazon’s Operations team who fulfill our customer promises millions of times a day. The technology varies between our different facilities, but Amazon’s core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic, copper, and wireless topologies. Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computer, and PCs running Windows, Linux, and Android operating systems to virtually and physically move e-commerce items from our suppliers into our fulfillment centers shelves, from those shelves into packaging, those packages into cars, trucks, and airplanes for delivery to front doors around the world.

We are committed to developing a diverse organization and we are even more committed to working with you to make that happen.

What Do We Offer?
Amazon offers competitive compensation packages, including comprehensive healthcare benefits starting on Day 1 and up to 20 weeks of paid parental leave. If you’re not in it for those perks, here is one more: we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit. Learn more about Amazon in Andy Jassy's most recent letter to shareholders at https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders.

Key job responsibilities
Key responsibilities include:

Inclusively hire, train, and develop a team of IT professionals.
Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
Establish and maintain a positive, productive relationship with operational partners and staff.
Lead infrastructure builds in new facilities.
Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).
Develop and maintain policies, procedures, and processes.
Oversee management of equipment and parts inventory.
Create, manage, and support recognition and communication programs.
Travel up to 30%.

BASIC QUALIFICATIONS

5+ years of developing a team of technical professionals across multiple locations experience
2+ years of leading technology teams as a information technology operations manager experience
Bachelor's degree, or 4+ years of professional or military experience
Knowledge of Linux or Unix systems administration
Experience in stakeholder management and communication management
Experience in a 24x7 operational services or support environment

PREFERRED QUALIFICATIONS

Knowledge of hardware architectures
Experience with system management tools and client/server environments
Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments
Experience in procurement, budgeting, forecasting, or asset management

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, OH, West Jefferson - 116,800.00 - 160,000.00 USD annually

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tier 1 tech support jobs in columbus

IT Manager, Ops Tech Solutions (OTS)

Lead Data Center Cabling Technician

Agile Project Manager w/Top Secret Clearance

Service Manager

Data Center Cabling Supervisor | Sr. Technician

Automotive Strategy Senior Manager

Appliance & Refrigeration Repair Tech - Full & Part Time

Senior Account Executive - Commercial Print

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