Technical Support Specialist
Proteam Solutions —Columbus, OH
- Mid-level
- Windows
- 3 years
Quick Apply
Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
- $40,000 - $50,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- In-person
- Opportunities for advancement
Quick Apply
Help Desk Support Specialist II
Intelliguard Group, LLC —Columbus, OH
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- AD&D insurance
- Disability insurance
Quick Apply
4d
IT Support Specialist II
WESTINGHOUSE OUTDOOR POWER EQUIPMENT —Columbus, OH
- Microsoft Outlook
- Research
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
- $25.66 - $30.06 an hour
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Travel
- Disability insurance
- Health insurance
Quick Apply
11d
Technical Support Specialist
Cart.com, Inc. —Groveport, OH
- Weekends as needed
- Ability to walk for extended periods
- 5 years
- Computer literacy
Quick Apply
Cybersecurity Assessment & Authorization (A&A) SME
Dynamo Technologies LLC —Columbus, OH
- Full-time
- Remote
- Travel
- Senior level
Quick Apply
12d
Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
- $25.66 - $30.06 an hour
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Travel
- Disability insurance
- Health insurance
Quick Apply
6d
EXPERIENCED MOLDING ENGINEER LEVEL III (MINIMUM OF 5 YEARS EXPERIENCE)
Stanley Electric U.S. —London, OH
- $80,000 - $90,000 a year
- 5 years
- Office
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Driver Lead
ODP Business Solutions —Columbus, OH
- $27 - $30 an hour
- Full-time
- CDL B
- Microsoft Word
- Clean driving record
- Commuter assistance
- Health savings account
3d
Maintenance Supervisor/Technician
CTH Recruiting —Columbus, OH
- $30 - $32 an hour
- Full-time
- Background check
- 5 years
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
10d
Construction Site Manager - Conveyor & Material Handling Systems
Innova —Columbus, OH
- $90,000 - $130,000 a year
- Urgently hiring
- Construction site
- Mid-level
- 3 years
- Health savings account
- Disability insurance
Quick Apply
3d
Experienced RV Technician
Blue Compass RV Columbus —Delaware, OH
- $54,080 - $68,600 a year
- Full-time
- Clean driving record
- Dealership
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
HVAC Service Tech
Columbus Worthington Air —Columbus, OH
- $80,000 - $100,000 a year
- Full-time
- Clean driving record
- Pass drug screening
- Mid-level
- Fuel card
- Health savings account
Experienced HVAC Service Technician - Work 4 Days per Week
Columbus Worthington Air —Whitehall, OH
- $80,000 - $100,000 a year
- Full-time
- Clean driving record
- Customer service
- Pass drug screening
- Fuel card
- Health savings account
Operations Technology Specialist
Grote Company —Columbus, OH
- Hybrid work
- ERP systems
- Mid-level
- Office
- Profit sharing
- Health savings account
Quick Apply
Acceptance Test Procedure Technician, Roadrunner
Anduril Industries —Columbus, OH
- $26 - $38 an hour
- Email
- Mid-level
- Assembly
- Analysis skills
Quick Apply
NOC Engineer - Network Operations
Omni Fiber LLC —Columbus, OH
- Full-time
- Remote
- Mid-level
- Windows
- Residential
- Health savings account
- Paid holidays
Quick Apply
System Security Engineer
Delaware Area Career Center —Delaware, OH
- $34.30 - $47.36 an hour
- Full-time
- Google Workspace
- Azure
- Computer Science
10d
POS Support Agent
Express Wash Concepts LLC —Etna, OH
- Weekends as needed
- Hospitality
- Experience equivalent to degree accepted
- 1 year
- Health savings account
- Disability insurance
Quick Apply

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tier 3 technical support jobs near columbus

Technical Support Specialist

Proteam Solutions
Columbus, OH

Quick Apply

Job Details

Qualifications

Computer operation
Customer relationship building
Phone communication
Client rapport building
Equipment troubleshooting
Windows
Desktop applications
Customer support
Productivity software
Technical Proficiency

Full Job Description

Store Technology Support Specialist (Help Desk)

Remote Columbus, OH

We are seeking a customer-focused and technically savvy Store Technology Support Specialist to provide frontline support for retail store technology systems and operations. This is a highly phone-intensive role requiring exceptional communication, problem-solving, and customer service skills. The ideal candidate thrives in a fast-paced support environment, enjoys helping others, and can confidently troubleshoot technical and operational issues while maintaining a positive customer experience.

This position serves as the first point of contact for store associates requiring assistance with hardware, software, point-of-sale (POS), networking, and procedural issues. Success in this role requires strong troubleshooting abilities, attention to detail, accurate documentation, and the ability to remain composed during both routine and urgent situations.

Key Responsibilities

Customer Support & Issue Resolution

Serve as the primary support contact for retail store associates experiencing technology-related issues.
Provide high-quality customer service while managing a high volume of inbound phone calls.
Utilize effective probing and diagnostic questioning techniques to identify root causes and determine appropriate solutions.
Guide store personnel through first-level troubleshooting procedures for hardware, software, network, and operational issues.
Resolve incidents whenever possible or escalate complex issues to Tier 2 technical support teams.

Troubleshooting & Technical Support

Diagnose and troubleshoot POS systems, store hardware, software applications, telecommunications equipment, and network connectivity issues.
Support Apple iOS devices, handheld equipment, tablets, mobile devices, and related applications.
Investigate system alerts, outages, updates, and service interruptions to provide timely resolutions.
Take appropriate action during emergency and business-critical situations to minimize operational disruptions.

Documentation & Process Management

Accurately document incidents, troubleshooting activities, resolutions, and escalations within support systems.
Maintain detailed records that support issue tracking, reporting, and future problem resolution.
Identify recurring issues and communicate trends to technical analysts and leadership teams.
Follow established support procedures while ensuring compliance with service standards.

Corporate & Cross-Functional Support

Provide technical support assistance to corporate associates through email and other communication channels.
Continuously expand knowledge of store technology systems, hardware, software applications, and operational processes.
Collaborate with Store Technology Services teams to improve support processes and customer experience.

Qualifications

Required

Minimum of 3 years of experience in a Help Desk, Technical Support, Service Desk, or Customer Support environment.
Exceptional verbal and written communication skills.
Strong customer service and interpersonal skills with the ability to build rapport quickly over the phone.
Experience troubleshooting hardware, software, networking, or POS-related issues.
Basic understanding of computer hardware, networking concepts, and system configurations.
Strong analytical and problem-solving skills.
Ability to multitask and manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office applications and Windows operating systems.
High School Diploma, Trade School Certification, Associate Degree, or equivalent related experience.

Preferred

Experience supporting retail technology environments.
Knowledge of Apple iOS devices and mobile technologies.
Experience supporting Point-of-Sale (POS) hardware and software.
Understanding of telecommunications equipment, wiring, and related services.
Experience using remote access and remote troubleshooting tools.

Required Candidate Screening Criteria

All candidates must include a typing test score of 50 WPM or higher on their resume.

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Work Location: In person

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tier 3 technical support jobs in columbus

Technical Support Specialist

Tier 1 Technical Support Specialist

Help Desk Support Specialist II

IT Support Specialist II

IT Help Desk Technician

Technical Support Specialist

Cybersecurity Assessment & Authorization (A&A) SME

Help Desk Technician

EXPERIENCED MOLDING ENGINEER LEVEL III (MINIMUM OF 5 YEARS EXPERIENCE)

Driver Lead

Maintenance Supervisor/Technician

Construction Site Manager - Conveyor & Material Handling Systems

Experienced RV Technician

HVAC Service Tech

Experienced HVAC Service Technician - Work 4 Days per Week

Operations Technology Specialist

Acceptance Test Procedure Technician, Roadrunner

NOC Engineer - Network Operations

System Security Engineer

POS Support Agent

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Store Technology Support Specialist (Help Desk)

Key Responsibilities

Customer Support & Issue Resolution

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Documentation & Process Management

Corporate & Cross-Functional Support

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