Top 16 Touchpoint Jobs in Columbus

Field Operations Supervisor
Revenant Logistics LLC —Obetz, OH
- $24 - $26 an hour
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
3d
Hostess/Service Assistant
Dewey's Pizza —Columbus, OH
- $15 - $20 an hour
- Part-time
- Sanitation
- In-person
- Restaurant
- Health insurance
- Employee assistance program
Quick Apply
Retail Customer Experience Associate, Polaris - Full Time
Macy’s —Columbus, OH
- $15.00 - $22.08 an hour
- Weekends as needed
- Merchandising
- English
- Cleaning
- Store discount
- Paid holidays
8d
Gift Registry Consultant, Easton - Full Time
Macy’s —Columbus, OH
- $18.56 - $30.38 an hour
- Weekends as needed
- Merchandising
- English
- Ability to lift 25 pounds
- Store discount
- Paid holidays
Associate, Customer Experience
LOVESAC COMPANY —Columbus, OH
- $22.38 - $25.06 an hour
- Overtime
- Hybrid work
- Bilingual
- Background check
- 18 years or older
- Paid parental leave
- AD&D insurance
3d
Store Associate $15/hour
Vera Bradley —Sunbury, OH
- $13.84 - $20.81 an hour
- Part-time
- 16+ years old
- In-person
- Entry level
- Wellness program
- Paid time off
4d
Customer Success Manager
Nortek Air Solutions, LLC —Columbus, OH
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Business
- Disability insurance
- Health insurance
Quick Apply
Field Support Representative, Member Experience
Sidecar Health —Columbus, OH
- Bilingual
- Travel
- Reliable transportation
- Travel reimbursement
- Paid holidays
Full Time Sales Ambassador
Ralph Lauren —Sunbury, OH
- Up to $480.77 an hour
- Full-time
- Ability to walk for extended periods
- Mid-level
- Team management
9d
Account Manager
RR Donnelley —Columbus, OH
- $68,500 - $106,900 a year
- Full-time
- Hybrid work
- Pass drug screening
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
Part Time Brand Ambassador
Ralph Lauren —Sunbury, OH
- Up to $480.77 an hour
- Part-time
- Ability to walk for extended periods
- Travel
- Ability to stand for extended periods
PT Sales Ambassador
Ralph Lauren —Sunbury, OH
- Part-time
- Ability to walk for extended periods
- Team management
- Fair chance

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Field Operations Supervisor
Revenant Logistics LLC —Obetz, OH
Bachelor’s degree in business, hospitality, or related field. Team Leadership: Lead, motivate, and develop a team of White Glove Service Associates, setting…
$24 - $26 an hour
Quick Apply
3d
Hostess/Service Assistant
Dewey's Pizza —Columbus, OH
Responsible for welcoming guests to the restaurant, assisting guests by guiding them through the menu, taking food and drink orders, delivering food and drinks,…
$15 - $20 an hour
Quick Apply

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Field Operations Supervisor

Revenant Logistics LLC -
Obetz, OH

Quick Apply

Job Details

Full-time
$24 - $26 an hour
3 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Customer communication
Staff supervision
Teamwork
Confidential information handling
Process improvement
Team development
Bachelor's degree
Mentoring
Leading team collaboration initiatives
Process management
Team motivation (leadership skill)
Staff development
Team building

Full Job Description

Job Summary
We are seeking a dedicated and experienced Field Operations Supervisor to oversee daily operations within our White Glove Operation. The ideal candidate will be responsible for managing team performance, ensuring quality, and maintaining safety standards. This role requires strong leadership skills and a hands-on approach to problem-solving in a fast-paced setting.

Job Overview:

The Operations Supervisor is responsible for overseeing the daily operations of a premium, high-touch customer service team. This role ensures that exceptional, personalized service is delivered to VIP clients, customers, or high-net-worth individuals. The Supervisor will manage a team of White Glove Service Associates, ensuring seamless operations, efficient processes, and the highest level of service quality across all touchpoints.

Key Responsibilities:

Supervise Daily Operations: Manage and monitor the daily activities of the White Glove team, ensuring operational efficiency and adherence to service excellence standards.

Team Leadership: Lead, motivate, and develop a team of White Glove Service Associates, setting clear performance expectations, providing training, and conducting performance reviews.

Process Optimization: Continuously assess and refine service delivery processes to improve efficiency, reduce errors, and enhance client satisfaction. Implement best practices and standard operating procedures (SOPs).

Client Interaction & Escalation: Serve as a point of escalation for complex or high-priority client requests, ensuring that all interactions are handled professionally, swiftly, and to the highest standards.

Service Quality Assurance: Regularly evaluate the quality of service provided, using client feedback, internal audits, and other metrics. Address any service discrepancies and implement corrective measures.

Special Requests & Customization: Oversee the coordination and execution of bespoke client requests, ensuring that all special services are delivered flawlessly and according to client specifications.

Collaboration with Cross-Functional Teams: Work closely with internal departments such as logistics, marketing, and sales to ensure seamless service delivery and to align with overall business goals.

Inventory & Resource Management: Ensure that all necessary resources, tools, and materials are available and well-maintained for service delivery. Oversee the maintenance of White Glove equipment and supplies.

Reporting & Analytics: Compile and report on key operational metrics, client feedback, and team performance to upper management. Propose data-driven improvements based on analysis.

Problem Resolution & Client Satisfaction: Handle customer complaints or service issues promptly, ensuring they are resolved in a manner that preserves or enhances client relationships.

Qualifications:

Experience: Minimum of 3 years of experience in operations, team management, or customer service, preferably within a luxury, hospitality, or high-net-worth service industry.

Leadership Skills: Proven experience in leading, mentoring, and developing teams. Ability to motivate staff while holding them accountable to high standards.

Attention to Detail: Exceptional focus on accuracy, quality, and the finer details that contribute to an outstanding client experience.

Communication: Excellent interpersonal, verbal, and written communication skills. Comfortable interacting with clients at all levels.

Problem-Solving: Strong critical thinking and problem-solving skills, with the ability to resolve issues quickly and effectively.

Organizational Skills: Ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced, high-pressure environment.

Confidentiality: High level of discretion and professionalism, with the ability to handle confidential and sensitive information.

Flexibility: Willingness to work flexible hours or on-call as required to meet client needs or handle unforeseen circumstances.

Preferred Qualifications:

Bachelor’s degree in business, hospitality, or related field.

Experience with luxury brands, concierge services, or high-end customer experiences.

Knowledge of inventory management, logistics, or event coordination.

Proficiency in relevant software tools (e.g., TMS systems, scheduling software, etc.).

Desired Attributes:

Client-focused with a passion for delivering exceptional service.

Ability to remain calm under pressure and handle high-stakes situations.

Proactive and solutions-driven, with a keen ability to anticipate client needs.

A collaborative leader who fosters a positive team culture.

Benefits:

Competitive Pay

Comprehensive health and wellness benefits package.

Career growth opportunities and ongoing professional development.

We invite qualified candidates who are ready to take on the challenges of this dynamic role to apply. Join our team and contribute to the success of our operations!

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

touchpoint jobs in columbus

Field Operations Supervisor

Hostess/Service Assistant

Retail Customer Experience Associate, Polaris - Full Time

Gift Registry Consultant, Easton - Full Time

Associate, Customer Experience

Store Associate $15/hour

Customer Success Manager

Field Support Representative, Member Experience

Full Time Sales Ambassador

Account Manager

Part Time Brand Ambassador

PT Sales Ambassador

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