Top 1078 Trust manager Jobs in Columbus

Vice President Customer Digital Experience
OhioHealth —Columbus, OH
- Full-time
- Bachelor's degree
- Continuous improvement
- Agile
9d
Customer Success Manager
Impact.com —Columbus, OH
- $80,000 - $95,000 a year
- Remote
- Marketing
- Mid-level
- Bachelor's degree
- Health insurance
- 401(k)
Quick Apply
Account Manager (NJUS)
NetJets —Columbus, OH
- Research
- Mid-level
- Office
- Health savings account
- Disability insurance
Club Member Relations Manager (Private Club)
Makeready LLC —Columbus, OH
- $80,000 - $90,000 a year
- Weekends as needed
- Mid-level
- Residential
- Communication skills
- Loan repayment program
- Health insurance
RN Nursing Unit Manager
Columbus Healthcare Center —Columbus, OH
- Full-time
- Skilled nursing facility
- RN License
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Senior Maintenance Technician
Victoria's Secret —Columbus, OH
- $31.00 - $40.69 an hour
- Full-time
- 5 years
- Mid-level
- Project management
- Paid holidays
- Health insurance
Quick Apply
Primary Care Physician, Leadership Fellow
ChenMed —Columbus, OH
- $221,141 - $315,915 a year
- Weekends as needed
- Medicine
- Microsoft Excel
- Microsoft Outlook
- Opportunities for advancement
Account Manager- Equipment Rental
Vandalia Rental —Columbus, OH
- $75,000 - $100,000 a year
- Clean driving record
- Construction site
- Bachelor of Science
- Paid holidays
- Health insurance
Quick Apply
Property Manager, Conventional
Coastal Ridge Real Estate —Columbus, OH
- Full-time
- Residential
- 3 years
- High school diploma or GED
Quick Apply
Maintenance Technician
ODW Logistics Inc —Lockbourne, OH
- Mid-level
- Plumbing
- 2 years
- Paid holidays
- Health insurance
Quick Apply
Sales Manager - Conventional Housing
Coastal Ridge Real Estate —Columbus, OH
- $70,000 - $80,000 a year
- Office
- High school diploma or GED
- Bachelor's degree
Quick Apply
VEHICLE GRAPHICS - PRODUCTION GRAPHIC DESIGNER
Associated Graphics (AGI) —Dublin, OH
- Full-time
- Customer service
- Mid-level
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
8d
Assistant Manager
Panera Bread —Delaware, OH
- $47,000 - $52,000 a year
- Full-time
- Background check
- 18 years or older
- Sales
- Paid training
- Health insurance
Quick Apply
6d
Roofing Project Manager
Allstate Exteriors —London, OH
- $20 - $25 an hour
- Weekends as needed
- Spanish
- Construction site
- Mid-level
- 401(k)
Quick Apply
Tax Supervisor - Worthington
Regional Income Tax Agency —Worthington, OH
- From $61,921.60 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- Mid-level
- Health savings account
- Health insurance
Quick Apply
3d
Senior Territory Sales Manager
MAPFRE —Columbus, OH
- $87,700 - $120,500 a year
- 7 years
- Marketing
- Analysis skills
- Profit sharing
- Health savings account
6d
Entry Level National Account Manager
Associated Graphics (AGI) —Dublin, OH
- Full-time
- Background check
- Sales
- Customer service
- Travel reimbursement
- Paid holidays
Quick Apply
Maintenance Technician
Coastal Ridge Real Estate —Gahanna, OH
- Full-time
- Ability to walk for extended periods
- Computer literacy
- English
Quick Apply
14d
Business Development Manager
Advantage Parts Solutions —Columbus, OH
- $72,000 - $120,000 a year
- Full-time
- Microsoft Excel
- Dealership
- Mid-level
- Paid training
- Health savings account
Quick Apply
Maintenance Supervisor
Coastal Ridge Real Estate —Columbus, OH
- Full-time
- Carpentry
- Ability to walk for extended periods
- Mid-level
Quick Apply

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Vice President Customer Digital Experience

OhioHealth -
Columbus, OH

Apply Now

Job Details

Full-time
9 days ago

Qualifications

Bachelor's degree

Full Job Description

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary:

The Vice President of Customer Digital Experience is a transformative leader responsible for designing, delivering, and continuously improving the end-to-end digital front door for the health system. This role will reimagine how consumers discover, access, engage with, and navigate care, creating an experience that is intuitive, personalized, and frictionless.

As a critical pillar of the organization’s strategy to differentiate on experience, this leader will integrate digital capabilities across scheduling, access, communication, navigation, and virtual care, ensuring that every interaction reflects ease, transparency, and trust.

OhioHealth's customer-centric aspirations are reliant on technology, digital, and AI to enable personalized experiences. In close partnership with IT, this role is central to repositioning the health system as a customer-preferred brand—one that is easy to access, simple to navigate, and deeply responsive to individual needs. By removing friction and creating intuitive

Responsibilities And Duties:

Partnership with IT:
Partner closely with IT leadership, enterprise architecture, and digital engineering teams to translate consumer experience priorities into scalable, secure, and interoperable technology solutions that align with enterprise platforms, infrastructure, cybersecurity, and EHR/CRM roadmaps.
Lead through agile ways of working, partnering with product managers, designers, developers, and operational stakeholders to prioritize the digital access backlog, define MVPs, accelerate delivery, and continuously improve solutions based on consumer feedback, data, and measurable outcomes.
Collaborate on a shared operating model with IT and cross-functional agile teams that clarifies governance, decision rights, release planning, and accountability—ensuring digital initiatives move quickly while meeting clinical, regulatory, integration, and operational requirements.

Digital Access Strategy & Vision:
Define and execute a bold, consumer-centric digital access strategy aligned to enterprise growth and experience goals
Continually refine the health system’s “digital front door vision, integrating web, mobile, patient portals, virtual care, and emerging technologies
Partner with executive leadership to position digital access as a key market differentiator
Define a digital strategy aligned to access, engagement, and care delivery
Lead digital innovation efforts including AI-driven navigation, chatbots, and emerging solutions

Experience Design & Journey Transformation:
Lead end-to-end redesign of consumer journeys—from awareness and search through scheduling, care delivery, and follow-up
Embed human-centered design principles and voice-of-customer insights into all digital experiences
Eliminate friction in high-impact moments (e.g., finding care, scheduling, referrals, billing transparency)
Own the end-to-end digital patient experience across web, mobile, portals, and emerging platforms
Improve digital access, automation and self-service in support of DRIVE

Access Optimization:
Own enterprise digital access performance, including online scheduling, self-service utilization, wait times, and conversion rates
Expand digital capabilities such as real-time scheduling, automated triage, digital intake, and proactive outreach
Ensure seamless interoperability across EHR, CRM, contact center, and digital platforms

Omnichannel Integration:
Create a unified experience across digital, contact center, and in-person access points
Align digital channels with call center operations to enable channel fluidity and consistent experiences
Drive adoption of digital tools among consumers, caregivers, and providers

Data, Personalization & Insights:
Leverage analytics, AI, and CRM capabilities to personalize consumer interactions and anticipate needs
Develop dashboards and KPIs that track access, experience, growth, and digital engagement
Use insights to continuously refine access strategies and improve conversion and retention
Optimize usability, accessibility, and personalization across digital touchpoints
Establish governance to review and monitor digital communications for compliance and customer preference

Innovation & Market Differentiation:
Monitor market trends and emerging technologies (AI, digital navigation, care-at-home, etc.)
Pilot and scale innovative access solutions that set the organization apart in the market
Manage and continuously improve tech stack related to experience, reputation and marketing
Build partnerships with external vendors, startups, and technology leaders

Team Leadership & Governance:
Build and lead a high-performing, cross-functional team across digital product, UX, access operations, and analytics
Establish governance models that align clinical, operational, and digital priorities
Collaborate closely with IT, marketing, operations, and clinical leadership

Key Performance IndicatorsAlignment with strategic business objectives
Growth in digitally sourced patients and encounters
Digital self-service adoption (e.g., online scheduling rates)
Consumer experience scores (e.g., CAHPS, NPS, digital satisfaction)
Time-to-access and reduction in friction points
Conversion rates across digital channels
Engagement and retention of consumers across journeys

Minimum Qualifications:

Bachelor's Degree

Additional Job Description:

Work Shift:

Day

Scheduled Weekly Hours :

Department

Ohiohealth Administration

Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment

Apply Now

Refine Your Search

trust manager jobs in columbus

Vice President Customer Digital Experience

Customer Success Manager

Account Manager (NJUS)

Club Member Relations Manager (Private Club)

RN Nursing Unit Manager

Senior Maintenance Technician

Primary Care Physician, Leadership Fellow

Account Manager- Equipment Rental

Property Manager, Conventional

Maintenance Technician

Sales Manager - Conventional Housing

VEHICLE GRAPHICS - PRODUCTION GRAPHIC DESIGNER

Assistant Manager

Roofing Project Manager

Tax Supervisor - Worthington

Senior Territory Sales Manager

Entry Level National Account Manager

Maintenance Technician

Business Development Manager

Maintenance Supervisor

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