At Victoria’s Secret & Co, you’ll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You’ll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy.
We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you’ll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business.
Description
Your Role
We are seeking a highly skilled Senior UX Researcher to lead research initiatives that shape product strategy, inform roadmaps, and drive meaningful business impact. You will independently plan and execute end‑to‑end research, from early generative discovery to evaluative usability testing, and translate insights into clear, executive‑ready recommendations that influence decisions across multiple product teams and support broader business strategy.
You will also strengthen our research practice by mentoring junior researchers, advancing methodologies, and enhancing research operations at scale.
Why You Belong Here
At Victoria’s Secret & Co, you’ll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You’ll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy.
We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you’ll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business.
Your Impact
Lead Research & Strategy
- Own UX research projects from kickoff through insight delivery for initiatives spanning multiple product teams and cross functional partners.
- Identify opportunities for generative research and develop self-directed research plans aligned to business goals.
- Connect customer needs and pain points to business objectives, informing product roadmaps and North Star visions.
- Apply research rigor, strategic thinking, and business acumen to guide product and experience decision-making.
Insight Delivery & Influence
- Synthesize data into clear, actionable insights tailored for product, design, and senior leadership audiences.
- Produce executive-ready deliverables that translate findings into concrete business implications.
- Champion customer insights across the organization and help evolve insight sharing mechanisms (including C-Suite-level frameworks and repositories).
Practice Leadership & Collaboration
- Mentor junior researchers, supporting skill development and best practice adoption.
- Partner closely with designers, product managers, engineering, analytics, and business stakeholders in Agile environments.
- Partner with Customer Insights, Analytics, and Digital Testing teams to align findings, reconcile data sources, contextualize A/B test results, and deliver a unified, holistic view of customer behavior and opportunities.
- Contribute to the evolution of UX Research & Strategy standards, methodologies, and tools.
- Support the development and maintenance of research repositories and knowledge management processes.
Execution Excellence
- Plan and conduct moderated and unmoderated studies, including usability tests, diary studies, concept evaluations, and generative interviews.
- Conduct secondary research, such as competitive analysis, industry scanning, market trends, and reviews of existing data to inform problem framing and complement primary research.
- Utilize remote testing tools and platforms effectively.
- Manage timelines, expectations, and cross functional communication with clarity and reliability.
- Operate with a high degree of autonomy, self directing research plans, prioritizing work, and driving projects forward with very minimal oversight.
- Adapt quickly to shifting priorities while maintaining a high level of quality, professionalism, and attention to detail.
Click here for benefit details related to this position.
Minimum Salary: $112,700.00
Maximum Salary: $153,720.00
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
Your Experience
- Extensive experience conducting one-on-one user interviews, usability tests, and generative research.
- Strong experience designing and executing unmoderated research, including task-based studies and diary studies; benchmarking experience a plus.
- Proficiency with leading remote research tools and platforms.
- Deep ability to synthesize customer needs with business objectives to make forward looking recommendations.
- Exceptional communication, facilitation, and storytelling skills.
- Highly organized, detail-oriented, and able to work independently in a fast-paced, evolving environment.
- Strong relationship building skills with an inclusive, collaborative working style.
- High degree of initiative, ownership, and accountability.
- Bachelor’s degree in Human Computer Interaction, Psychology, Design, Marketing, Business, or equivalent professional experience.
- 5+ years of UX Research experience in a corporate setting.
- Proven experience partnering with product managers and designers in Agile environments.
- Strong understanding of digital ecosystems, ecommerce experiences, and usability best practices.
- Passionate user advocate with a strong business perspective.
- Ecommerce experience required.
- Retail, fashion, or beauty brand experience preferred.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
