Top 345 Virtual member services Jobs in Columbus

988 Ohio Chat Clinician (LSW/LPC)
Netcare Corporation —Ohio
- Up to $35 an hour
- 8 hour shift
- Remote
- LPC
- Mid-level
- US work authorization
- Health savings account
- Tuition reimbursement
Quick Apply
Customer Service and Tech Support - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
- Contract
- Remote
- Background check
- School experience
- Microsoft Excel
- Work from home
Quick Apply
Call Center Representative 1 - Remote
Ryder System —Columbus, OH
- $18 an hour
- Holidays
- Remote
- 3 years
- High school diploma or GED
- No travel
- Disability insurance
- Health insurance
11h
Remote Customer Service Representative
ACC PREMIERE —Columbus, OH
- $11.50 - $12.00 an hour
- On call
- Remote
- Mid-level
- High school diploma or GED
- 2 years
- Paid training
- Work from home
Quick Apply
Enrollment Administrator - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
- Overtime
- Remote
- Background check
- School experience
- Microsoft Excel
- Work from home
Quick Apply
Customer Solutions Specialist (Second Shift)
AWeber —Columbus, OH
- Weekends as needed
- Remote
- Mid-level
- Paid holidays
- Disability insurance
Research Clerk I
Cass Information Systems Inc. —Columbus, OH
- Overtime
- Remote
- Computer literacy
- Research
- Office
13d
Part-Time Outbound Call Associate
OPOC.us —Worthington, OH
- Part-time
- Remote
- Mid-level
- Work from home
Quick Apply
End User Support Specialist
FST Logistics, Inc. —Dublin, OH
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
5d
Vendor Relations Clerk
Cass Information Systems Inc. —Columbus, OH
- Remote
- Customer service
- High school diploma or GED
- 1 year
5d
Outreach and Engagement Specialist
Colla Health —Columbus, OH
- $40,000 - $50,000 a year
- Remote
- Mid-level
- Communication skills
- Time management
- Health insurance
- Dental insurance
Quick Apply
HRIS Time Administrator - REMOTE
Ryder System —Columbus, OH
- Full-time
- Remote
- Microsoft Outlook
- Data analysis skills
- Mid-level
- Disability insurance
- Health insurance
7d
Remote E-Billing Analyst
Williams Lea —Columbus, OH
- $26 - $28 an hour
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- Finance
Onboarding Senior Associate
Crowe —Columbus, OH
- $67,700 - $133,900 a year
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- Bachelor's degree
Quick Apply
10h
Remote Transportation Care Coordinator
ACC PREMIERE —Columbus, OH
- $11.50 - $12.00 an hour
- 8 hour shift
- Remote
- 2 years
- Communication skills
- Entry level
- Paid training
- Health insurance
Quick Apply
4d
Managed Services Engineer I (Pacific Time hours)
Logically —Dublin, OH
- Weekends as needed
- Remote
- SQL
- No degree
- Organizational skills
- Opportunities for advancement
Quick Apply
Leave Specialist - REMOTE
Ryder System —Columbus, OH
- $55,000 a year
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- Analysis skills
- Disability insurance
- Health insurance
Licensed Professional Counselor
Charlie Health —Ohio
- $50 - $60 an hour
- Full-time
- Remote
- LMFT
- Mid-level
- Master's degree
- Health insurance
- Dental insurance
Quick Apply
13d
Mental Health Group Facilitator - OH
Charlie Health —Ohio
- Part-time
- Remote
- Background check
- Master of Social Work
- Mid-level
Quick Apply
Remote Licensed Independent Social Worker
Grow Therapy —Columbus, OH
- $70 - $93 an hour
- Part-time
- Remote
- Mid-level
- Social Work
- Telehealth
- Continuing education credits
- Professional development assistance

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988 Ohio Chat Clinician (LSW/LPC)

Netcare Corporation -
Ohio

Quick Apply

Job Details

Full-time
Up to $35 an hour

Benefits

Health savings account
Tuition reimbursement
Employee assistance program
401(k) matching
Professional development assistance
Flexible schedule
Retirement plan

Qualifications

Live chat
Risk management for crisis intervention support
LSW
Texting/chatbox tools
Phone communication
Triage
Client rapport building
Safety planning
LPC
Client file management
Care documentation
Clinical case management notes
De-escalation techniques
Conflict de-escalation
Community resource coordination in health services social work
Emotional support for patients
Clinical assessment documentation
Emotional safety support
Computer skills
Phone triage
Risk & issue management
Suicide risk assessment
Client interaction via phone calls

Full Job Description

**Due to department expansion, we are increasing the size of our team and hiring multiple candidates**

Available Shift(s):

8:00p-8:00a, Friday - Sunday
2:00p-2:00a, Friday - Sunday
5:00a-5:00p, Friday & 8:00a-8:00p, Saturday & Sunday

GENERAL DESCRIPTION:

Responsible for providing crisis assessment and counseling via text/chat interactions, as it relates to mental health and/or alcohol and other drug crisis intervention.

POSITIONS SUPERVISED: None

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Triage chat visitors via the chat/text platform through active engagement to assess for imminent risk of suicide and provide linkage to appropriate local community services and resources. This may include referral to Netcare Access services for Franklin County residents.

2. Helps chat visitors reaching out through Lifeline 988 Chat/text while expressing compassion concern, and expertise in helping them develop solutions.

3. Makes appropriate internal/external emergency and crisis intervention referrals for situations that are deemed imminent risk by 988 Lifeline standards. This may include dispatching crisis services such as local Mobile Crisis Teams or local law enforcement as appropriate.

4. Maintains timely and complete documentation of services and activities, which meet the standards of Netcare, 988 Lifeline, and accrediting agencies.

5. Documents in Vibrant Emotional Health’s 988 Lifeline text/chat platform as well as in Avatar and other databases.

6. Operates and responds to live text/chat interaction requests, incorporating the process of “dovetailing” (taking two chats at once) when appropriate.

7. Maximizes time on shift to be available to receive chat/text interactions and responds to waiting text and chat requests within time parameters.

8. Monitors Microsoft Teams instant messaging system and uses it to communicate with supervisor and coworkers throughout each shift

9. Responds to all chat visitors with compassion and empathy, incorporating active listening skills, and supportive means of communication throughout the text and chat interaction.

10. Uses clinical skill to de-escalate chat visitors and ascertain risk by using appropriate screening tools and safety planning with clients.

11. Participate in peer review as assigned.

12. Demonstrates skill in engaging clients who may be reluctant to share in texts and chats.

13. Assists with completing and tracking follow-up phone calls with 988 chat visitors depending on shift and need.

14. Performs other duties as assigned.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:

1. Ability to engage in problem solving processes.

2. Ability to establish therapeutic rapport quickly and compassionately through texts and chats.

3. Ability to assess suicide risk, and develop safety plan with clients.

4. Ability to explore resources in other states and areas, to assist texters and chatters.

5. Ability to relate to clients of a variety of age, economic/educational backgrounds, personality types and problems.

6. Ability to deal with verbally aggressive, violent or potentially violent clients.

7. Ability to quickly assess and prioritize information received.

8. Establish flexibility and ability to manage multiple demands in a fast-paced environment.

9. Ability to use a range of techniques and interventions.

10. Ability to utilize reference material such as maps, directions and street locations.

11. Basic knowledge of the demographic and human services network in Franklin County.

12. Ability to work in alternate locations as assigned.

13. Demonstrated skills in the use of personal computer to record client data, produce written correspondence or reports.

14. Ability to hear and speak well enough to converse with clients or other employees in person or over the telephone.

15. Ability to see enough and have the manual dexterity and physical ability to access referral source and other information from a wide selection of manual, texts, etc. while engaged in a crisis intervention telephone conversation with a client.

16. Ability to achieve and maintain certification in required training programs.

ESSENTIAL CORE COMPETENCIES:

Ability to provide effective clinical interventions via written communication in text and chats.
Ability to accurately and succinctly document clinical interventions.
Ability to complete required paperwork in a timely and error-free fashion.
Ability to apply risk management and problem-solving techniques to clinical/workplace situations.
Ability to engage and de-escalate clients in a professional and effective manner.
Ability to effectively work as a member of a team.
Demonstrates broad knowledge of and ability to access community resources on behalf of clients.
Ability to adhere to Agency Policies, Procedures and other expectations.
Actively seeks opportunities to develop clinical skills.

MINIMUM QUALIFICATIONS:

LSW/LPC

Job Type: Full-time

Pay: Up to $35.00 per hour

Benefits:

401(k) matching
Employee assistance program
Flexible schedule
Health savings account
Professional development assistance
Retirement plan
Tuition reimbursement

People with a criminal record are encouraged to apply

Application Question(s):

Are you professionally licensed (LSW, LPC, etc.)? *LICENSE REQUIRED*

Location:

Ohio (Required)

Work Location: Remote

Quick Apply

Refine Your Search

virtual member services jobs in columbus

988 Ohio Chat Clinician (LSW/LPC)

Customer Service and Tech Support - Customer Support for Learning and Development

Call Center Representative 1 - Remote

Remote Customer Service Representative

Enrollment Administrator - Customer Support for Learning and Development

Customer Solutions Specialist (Second Shift)

Research Clerk I

Part-Time Outbound Call Associate

End User Support Specialist

Vendor Relations Clerk

Outreach and Engagement Specialist

HRIS Time Administrator - REMOTE

Remote E-Billing Analyst

Onboarding Senior Associate

Remote Transportation Care Coordinator

Managed Services Engineer I (Pacific Time hours)

Leave Specialist - REMOTE

Licensed Professional Counselor

Mental Health Group Facilitator - OH

Remote Licensed Independent Social Worker

I want to receive the latest job alert for virtual member services in columbus

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