Top 13 With genesys cloud Jobs in Columbus

Program Manager, Delivery - CCaaS
TELUS Digital —Columbus, OH
- $124,800 - $156,000 a year
- Full-time
- Remote
- 7 years
- Continuous improvement
- Travel
CCaaS Business Test Lead
Blue Star Partners LLC —Columbus, OH
- $100 an hour
- Contract
- 7 years
- Continuous improvement
- Travel
Quick Apply
Manager, Delivery - CX AI
TELUS Digital —Columbus, OH
- $100,000 - $160,000 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Continuous improvement
Technical Delivery Lead - Customer Engagement Solutions, Google Cloud
Accenture —Columbus, OH
- $87,400 - $266,300 a year
- Full-time
- Hybrid work
- Google Workspace
- 6 years
- Computer Science
- Paid holidays
- Disability insurance
Contact Center Strategy, Growth, and Transformation Manager
Deloitte —Columbus, OH
- $134,500 - $265,100 a year
- Full-time
- Up to 50% travel
- Mid-level
- Bachelor's degree
Contact Center Operations and Transformation Functional Manager
Deloitte —Columbus, OH
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
Customer Experience & Service Transformation Advisory Manager
Accenture —Columbus, OH
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Manager, Product - CCaaS
TELUS Digital —Columbus, OH
- $106,000 - $150,000 a year
- Full-time
- Hybrid work
- Databases
- Mentoring
- APIs
Interaction Management Area Product Owner
JPMorganChase —Columbus, OH
- $152,000 - $245,000 a year
- Full-time
- 8 years
- Continuous improvement
- Senior level
- Health insurance
- Tuition reimbursement
2d
Senior Amazon Connect Application Architect
TELUS Digital —Columbus, OH
- $152,618 - $179,550 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
11d
Senior Telecom Engineer
Safelite Group —Columbus, OH
- Full-time
- Hybrid work
- 7 years
- Computer Science
- Office
- Paid holidays
- Health insurance
4d
AVP, Data Engineering and AI Innovation
Safelite Group —Columbus, OH
- Full-time
- Computer Science
- SQL
- US work authorization
17h

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CCaaS Business Test Lead
Blue Star Partners LLC —Columbus, OH
Work closely with business leads, customer program stakeholders, contact center leaders, PMs, technical teams, and vendors to ensure alignment across the…
$100 an hour
Quick Apply
Program Manager, Delivery - CCaaS
TELUS Digital —Columbus, OH
An experienced delivery leader who can assess, escalate, and communicate technical or process risks and issues across platforms and teams, partnering closely…
$124,800 - $156,000 a year

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Program Manager, Delivery - CCaaS
TELUS Digital —Columbus, OH
An experienced delivery leader who can assess, escalate, and communicate technical or process risks and issues across platforms and teams, partnering closely…
$124,800 - $156,000 a year
CCaaS Business Test Lead
Blue Star Partners LLC —Columbus, OH
Work closely with business leads, customer program stakeholders, contact center leaders, PMs, technical teams, and vendors to ensure alignment across the…
$100 an hour
Quick Apply

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with genesys cloud jobs near columbus

Program Manager, Delivery - CCaaS

TELUS Digital -
Columbus, OH

Apply Now

Job Details

Full-time
$124,800 - $156,000 a year

Qualifications

Project reporting
Application Integration
Financial forecasting
Financial operations
Project development phase management
7 years
ITIL Certification
Resource allocation (project management tasks)
Project change management
Software implementation
Enterprise solutions implementation
Application deployment
Project communication management
Global team management
Budget forecasting
Team development
Technical solutions implementation
Collaboration with product development teams
Change management for system development
Engineering project budget management
Continuous improvement
Issue tracking
Leading team collaboration initiatives
Software testing
Management reporting
Variance analysis reporting
Agile software development
Telephone systems
Workshop facilitation experience
AI-driven automation

Full Job Description

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location and Flexibility

Our Program Manager, Delivery - CCaaS will be an integral part of our CX Transformation team at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote) capacity from within the U.S with travel to clients and TELUS Digital offices expected.

The Opportunity

As a Program Manager, Delivery - CCaaS, you’ll partner with engineering and product leaders to drive contact center technology programs from start to finish. We seek an experienced delivery lead with exceptional program management skills who is comfortable connecting the dots across many stakeholders to drive business value. You’ll lead a cross-functional team and employ effective project and change management controls to drive delivery on time, in scope, and within budget. This role requires some travel to clients and other offices, including our contact centers, and is highly client-facing, requiring confidence leading executive discussions, delivery governance forums, and complex stakeholder environments.

Responsibilities

Lead end-to-end delivery of business-critical contact center solutions, including planning, design, implementation, testing, training, deployment, and structured handoff to client operations or support teams.
Own program-level governance for CCaaS engagements, including integrated project plans, dependency management across vendors and carriers, risk and issue management, change control, and delivery status reporting.
Provide strong program leadership to cross-functional, international delivery teams, setting clear direction, expectations, and accountability while fostering collaboration and continuous improvement.
Champion effective communication by delivering timely and tailored updates for various internal audiences, including engineering teams, product managers, marketing partners, and C-level executives. Comfort in translating technical solutions for business and executive audiences is critical.
Drive and govern Agile and hybrid delivery lifecycles appropriate for CCaaS implementations, ensuring alignment across technology, telephony, and operational readiness milestones.
Manage project-level budgets, forecasts, and financials, including resource planning, utilization tracking, and variance management, to ensure delivery within approved scope and funding.
Be a flexible and adaptive leader, applying appropriate frameworks to suit the contact center’s evolving needs and the team's working style.
Encourage and lead an engaging team environment, celebrating wins, learning from setbacks, and fostering a sense of shared purpose.
Show a high degree of agency, proactively identifying opportunities and overcoming obstacles to ensure the team and solutions are set up for success.

Qualifications

7+ years of experience in the software development industry in a role such as Technical Project Manager, Delivery Manager, Engagement Lead or Program Manager.
Experience in deploying and maintaining contact center solutions (e.g., Genesys, Amazon Connect, Five9, Google CES), and comfort communicating the business case for change decisions and long-term value for investment.
Proven expertise in managing complex program dependencies, specifically across third-party vendors, telephony carriers, and internal technical teams to ensure seamless platform integration and cutover.
Strong financial acumen with experience tracking project budgets, managing resource utilization, and conducting variance analysis to ensure large-scale programs remain fiscally on track
Demonstrated empathy and confidence in managing complex software products with multiple internal stakeholders.
An experienced delivery leader who can assess, escalate, and communicate technical or process risks and issues across platforms and teams, partnering closely with architects and engineers.
An expert communicator who can run workshops and structured meetings to align internal stakeholders on enterprise business goals.
Adept at leveraging AI-powered tools and platforms for personal and professional use, and to act as a champion for AI adoption across teams.
Program and delivery certifications such as PMP, SAFe Agilist, Scrum Master, or ITIL are a plus.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.

Compensation Range: $124.8K - $156K

Apply Now

Refine Your Search

with genesys cloud jobs in columbus

Program Manager, Delivery - CCaaS

CCaaS Business Test Lead

Manager, Delivery - CX AI

Technical Delivery Lead - Customer Engagement Solutions, Google Cloud

Contact Center Strategy, Growth, and Transformation Manager

Contact Center Operations and Transformation Functional Manager

Customer Experience & Service Transformation Advisory Manager

Manager, Product - CCaaS

Interaction Management Area Product Owner

Senior Amazon Connect Application Architect

Senior Telecom Engineer

AVP, Data Engineering and AI Innovation

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Who We Are

Location and Flexibility

The Opportunity

Responsibilities

Qualifications

Equal Opportunity Employer

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