Position Summary:
The Director, Enterprise Epic Applications – Clinical is accountable for the strategic direction, operational performance, and ongoing optimization of enterprise clinical application portfolios that support inpatient, ambulatory, and ancillary care delivery across the health system. This role provides deep domain leadership for Epic and tightly integrated third party clinical and ancillary systems that enable safe, efficient, and high-quality clinical workflows, including documentation, orders, clinical decision support, ancillary services, and care coordination within the clinical record. Acting as a proactive and trusted partner to clinical, operational, and informatics leaders, the Director translates clinical priorities and care delivery models into clear technology strategies and roadmaps, ensuring reliable, cohesive, and clinician centered application services. In addition to role specific responsibilities, all Directors within the Information Technology organization are expected to lead with enterprise perspective, disciplined execution, and a strong service mindset. Directors are accountable for translating organizational and clinical strategy into sustainable outcomes through effective portfolio stewardship, leadership of leaders, and trusted partnership with clinical and business stakeholders. This role requires consistent demonstration of the organization’s mission, values, and standards of behavior; commitment to inclusive, high-performing teams; and adherence to shared operating principles that balance reliability, agility, and continuous improvement in support of safe, high-quality patient care.
Primary Duties and Responsibilities
Employees are expected to work consistently to demonstrate the mission, vision, beliefs, core values and standards of behavior of the organization.
Strategy, Portfolio & Organizational Accountability
- Lead portfolios, leaders, and outcomes with clarity, integrity, and accountability in direct support of the organization’s mission to provide safe, high quality patient care. Accountable for the overall health, value, alignment, and maturity of multiple services, products, platforms, or functional domains, often through other leaders.
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Translate enterprise and clinical strategy into actionable priorities, operating models, and investment decisions, while ensuring consistency with organizational values, standards, governance, and architectural direction. Establish and sustain a clear strategic direction for their portfolio that aligns technology investments with clinical, operational, and organizational priorities.
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Ensure services, products, and platforms across their area collectively deliver reliable, secure, high quality, and efficient outcomes that protect and enhance patient care.
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Embed ITIL, Agile, and product-oriented principles at scale, ensuring consistency, transparency, and continuous improvement across teams and leaders.
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Lead through other leaders, building strong, accountable management teams capable of delivering predictable outcomes while adapting to change. • Act as trusted strategic partners to executive, clinical, and business leadership, shaping demand, influencing decisions, and setting realistic expectations regarding scope, capacity, risk, and timelines.
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Proactively manage portfolio level risk, dependencies, and tradeoffs, balancing short term operational needs with long term sustainability and modernization.
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Ensure performance, outcomes, and value are measured, communicated, and understood, particularly as they relate to patient safety, clinician experience, operational efficiency, and organizational goals.
Product/Platform Portfolio Specific Responsibilities
- Provides strategic leadership for Epic and third-party clinical applications supporting inpatient, ambulatory, home care, and ancillary care delivery, including clinical documentation, orders, results, clinical decision support, and specialty workflows across the continuum of care.
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Maintains deep understanding of clinical workflows, regulatory requirements, and patient safety considerations, proactively translating clinical and operational needs into application strategy, prioritization, and execution plans.
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Serves as a highly engaged, collaborative partner to clinical leaders, providers, nursing, informatics, and operational stakeholders, shaping demand and aligning technology capabilities with care delivery goals and clinician experience.
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Owns the clinical roadmap, including Epic for assigned clinical domains, ensuring disciplined planning, coordinated upgrades, and thoughtful adoption of new functionality that improves quality, safety, and efficiency.
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Leads disciplined participation in Epic programs such as Gold Stars, Honor Roll, and Staying Current, incorporating patient digital readiness, adoption, and experience metrics into the broader Epic portfolio strategy.
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Establishes and reinforces an “Epic-first” optimization approach while appropriately integrating and governing third-party clinical systems, ensuring cohesive workflows, data integrity, and interoperability across the clinical application ecosystem.
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Ensures clinical application services support patient safety, regulatory compliance, and operational resilience, with proactive identification and mitigation of risks that could impact care delivery or clinical outcomes.
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Drives modernization initiatives across clinical workflows to reduce cognitive burden, streamline documentation, improve decision support, and enhance usability for clinicians and care teams.
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Partners closely with Revenue Cycle Applications leadership to ensure shared Epic functionality is jointly governed, operationally aligned, and optimized to deliver cohesive clinical, financial, and digital experiences.
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Partners closely with other IT Leaders to ensure shared platforms and dependencies are well governed, aligned, and optimized across clinical, financial, and operational domains.
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Establishes clear multiyear clinical application strategies and roadmaps that balance innovation, technical debt reduction, operational stability, and long-term sustainability. Provides leadership level insight and recommendations related to portfolio risks, dependencies, and tradeoffs impacting clinical systems, enabling informed decision-making without routine CAO escalation. Ensures technology solutions meaningfully support organizational goals related to quality outcomes, patient safety, clinician efficiency, and regulatory readiness.
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Represents the Clinical Applications portfolio as a credible, strategic, and outcomes-focused leader in enterprise planning, governance, and prioritization forums.
Core Leadership, Culture & Values Alignment
- Reflects and reinforces the organization’s mission, vision, beliefs, core values, and standards of behavior across multiple teams and leaders.
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Promotes psychological safety, inclusion, trust, and respect, particularly within leadership teams and cross functional partnerships.
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Encourages learning and continuous improvement at scale, using incidents, feedback, and performance data to strengthen systems rather than assign blame.
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Reinforces shared accountability and ownership, with clear decision rights, governance, and escalation paths.
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Models professionalism, ethical decision making, empathy, and sound judgment, especially when navigating complexity, ambiguity, or situations that impact the delivery of patient care.
Leadership of Leaders & Talent Stewardship
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Leading, coaching, and developing managers and senior staff, ensuring leadership capability, consistency, and succession readiness.
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Setting clear expectations for leadership behavior, performance, and accountability across their portfolio.
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Ensuring talent strategies (hiring, development, succession, and retention) align with current and future organizational needs.
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Holding leaders accountable for effective people management, performance feedback, and timely completion of performance and talent processes.
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Addressing leadership and performance challenges decisively and constructively, balancing compassion with organizational responsibility.
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Ensuring teams across the portfolio are appropriately staffed, skilled, and equipped within budgetary and operational constraints.
Portfolio, Service & Financial Management (ITIL Aligned)
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Portfolio level operational stability and resilience, ensuring systems that support patient care meet reliability, security, and availability expectations.
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Demand, capacity, and investment management, aligning work intake with available resources and strategic priorities.
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Oversight of service performance, risks, dependencies, and systemic issues, with particular attention to downstream clinical and operational impacts.
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Establishing and enforcing standards, governance, and operating models that enable consistency, safety, and efficiency across teams.
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Driving continual service improvement at scale, using metrics, trends, and outcomes to guide decisions and investments.
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Ensuring financial stewardship, including budget planning, forecasting, cost management, and value realization.
Agile & Adaptive Ways of Working
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Establishing conditions for sustainable, outcome-focused delivery across teams and leaders.
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Reinforcing alignment between strategy, roadmaps, and execution through consistent planning and prioritization practices.
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Supporting transparency, feedback loops, and learning at the organizational level.
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Removing systemic impediments and addressing structural constraints that limit team effectiveness.
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Shifting organizational focus from outputs to outcomes, value, quality, and patient impact.
Product / Platform Strategy, Digital Experience & Enterprise Partnership
- Setting and governing the strategic direction, lifecycle, and investment approach for their product or platform portfolio.
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Partnering with executive, clinical, and business leaders to align technology capabilities with care delivery models, patient experience goals, and operational needs.
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Ensuring solutions across the portfolio are integrated, secure, scalable, usable, and supportable.
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Advancing the digital patient, clinician, and staff experience through thoughtful prioritization and design.
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Balancing innovation and modernization with operational reliability and risk management.
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Ensuring clear communication of priorities, tradeoffs, and constraints across stakeholder groups.
Stakeholder & Cross Organizational Leadership
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Building and sustaining trusted relationships with clinical and business partners.
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Representing their portfolio effectively in enterprise level discussions, governance forums, and decision-making bodies.
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Communicating proactively and transparently about performance, risks, dependencies, and changes that may impact patient care or operations.
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Driving alignment across IT and with clinical and business partners to deliver cohesive, end-to end outcomes.
Position Qualifications
- Education: Bachelor’s degree in healthcare, Information Technology, Business, or related field (or equivalent substantial progressive work experience, certifications, and education). Master's degree preferred.
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Licensure/Certifications: Epic certification in multiple modules relevant to area of portfolio responsibilities ITIL Foundation Certification (within 6 months of hire)
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Experience: A minimum of seven (7) years of combined IT/Healthcare experience, of which included a minimum of three (3) years of experience managing Epic applications.
