Top 172 Bilingual customer service Jobs in Connecticut

Bilingual Customer Service Agent-REMOTE- 7151
Community Health Resources (CHR) —Manchester, CT
- From $19.28 an hour
- Part-time
- Remote
- Spanish
- Medical office experience
- Urgent Care
Quick Apply
5d
Allstate Spanish Bilingual Customer Service Rep
Allstate - Stockwell Agency —Newtown, CT
- $48,000 - $55,000 a year
- Full-time
- Spanish
- English
- Office
- 401(k)
- Paid time off
Quick Apply
5d
Customer Sales Advisor
Speeders —Southport, CT
- $18 an hour
- Weekends as needed
- Bilingual
- Sales
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Customer Sales & Service Rep I - Bilingual Preferred (English/Spanish)
SiteOne Landscape Supply —Guilford, CT
- $17.18 - $21.33 an hour
- Full-time
- Spanish
- Inventory management
- Merchandising
- Paid training
- Paid holidays
Customer Sales & Service Rep I - Bilingual Preferred (English/Spanish)
SiteOne Landscape Supply —Ledyard, CT
- $17.18 - $21.33 an hour
- Full-time
- Spanish
- Inventory management
- Merchandising
- Paid training
- Paid holidays
Customer Sales & Service Rep I – Bilingual Preferred (English/Spanish)
SiteOne Landscape Supply —Stratford, CT
- Full-time
- Inventory management
- Merchandising
- Residential
Client Accounts Specialist (Dayville, CT)
United Services, Inc. - Connecticut —Dayville, CT
- $18.14 - $20.52 an hour
- Full-time
- Spanish
- Customer service
- English
- Mileage reimbursement
- AD&D insurance
Quick Apply
Customer Service Agent: Triage Center- Full Time - 7134
Community Health Resources (CHR) —Manchester, CT
- From $19.28 an hour
- Part-time
- Remote
- Bilingual
- Medical office experience
- Urgent Care
- Wellness program
- Tuition reimbursement
Quick Apply
13d
Customer Service Call Operator / Per Diem
Hartford Hospital —Hartford, CT
- Weekends as needed
- Spanish
- English
- High school diploma or GED
Quick Apply
Call Center Representative
Insignia Healthcare —East Hartford, CT
- $19 - $20 an hour
- Contract
- Analysis skills
- In-person
- Communication skills
Quick Apply
Bilingual (French/English) Otisline Customer Service Represenative
Otis —Bloomfield, CT
- $42,000 a year
- Weekends as needed
- Hybrid work
- Computer literacy
- Writing skills
- English
Care4Kids Client Services Representative
United Way of Connecticut Inc —Rocky Hill, CT
- $20 an hour
- Monday to Friday
- Hybrid work
- High school diploma or GED
- Organizational skills
- Entry level
- Paid training
- Paid holidays
Customer Contact Center Representative 9.29.26 TEM
Voya Financial —Hartford, CT
- $20 an hour
- Full-time
- Hybrid work
- Bilingual
- Computer literacy
- High school diploma or GED
- Paid training
- Paid holidays
5d
Customer Service Representative I - Bilingual
Planet Home Lending —Meriden, CT
- Full-time
- Office
- Windows
- High school diploma or GED
- Paid holidays
- Disability insurance
Customer Service Agents
Herzog —New Haven, CT
- $23 an hour
- Background check
- Spanish
- Microsoft Excel
- Health insurance
- Dental insurance
7d
Front Desk Receptionist
Hebron Family Dentist —Hebron, CT
- $25 an hour
- Part-time
- Bilingual
- Google Workspace
- Computer literacy
Quick Apply
2d
Customer Service Representative
Summit LLC —Waterbury, CT
- Full-time
- Spanish
- Word processing
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Medical Contact Center Representative, Inbound and Outbound
Guidehealth —Hartford, CT
- $20 - $22 an hour
- Full-time
- Remote
- HIPAA
- English
- Research
- Paid parental leave
- Disability insurance
Warehouse-CSR
New England Oil Co —Stamford, CT
- $25 - $40 an hour
- Spanish
- Writing skills
- High school diploma or GED
Quick Apply
Customer Service Representative
Aquarion Water Company —Monroe, CT
- $24.75 an hour
- Overtime
- Hybrid work
- Bilingual
- Microsoft Outlook
- High school diploma or GED
14d

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Bilingual Customer Service Agent-REMOTE- 7151

Community Health Resources (CHR) -
Manchester, CT

Quick Apply

Job Details

Part-time | Full-time
From $19.28 an hour
5 days ago

Qualifications

Spanish
High school diploma or GED
Technical Proficiency

Full Job Description

JOB TITLE: Bilingual Customer Service Agent

EMPLOYMENT TYPE: Full Time

SCHEDULED HOURS: 40 hours/week (Monday- Friday 8:30am-5pm) (some shifts 11:30am-8pm required)

PROGRAM: Triage Center

SITE LOCATION: (Remote) Manchester, CT

PC#: 2402

OBJECTIVE OF POSITION:

The Customer Service Agent will provide telephonic customer service to individuals calling into CHR, including clients who are experiencing mental illness, addictions and or serious emotional disorders:

By:

Answering all calls in a timely and professional manner.
Triaging client calls to determine the appropriate level of care via telephonic assessment both internally at CHR and externally with other providers.

Ability to respond to callers who may be in distress, agitated, have challenges in communicating, or may need triaged for crisis intervention.
Coordinating referrals of clients to appropriate CHR services or external referrals as needed; includes crisis triage and interventions including dispatching emergency services and or mobile crisis response when appropriate.
Accurately and efficiently documents call details in a variety of platforms to maintain compliance standards.
Exhibiting effective communication, interpersonal and organizational skills in person and on the phone with the ability to multi-task within a fast-paced service environment.
Demonstrating excellent active listening skills and the ability to work independently and with a team.
Initiating contact with and consulting with relevant collaborative parties.

DUTIES & RESPONSIBILITIES:

Consistently provide genuine, friendly, personable and professional service.
Responsible for appointment scheduling and intake service coordination.
Schedules clients with providers to help them access treatment in a timely fashion.
Establish rapport and working relationships with clients and clinical staff in order to enhance the overall engagement experience for clients.
Handle a high call volume in a fast-paced contact center environment.
Provide education to clients about available CHR resources to assist them in accessing treatment, i.e., transportation alternatives and schedules of providers.
Coordinate, network and schedule hospital, urgent care, and appropriate internal/external programs within agency guidelines.
Communicate with a wide range of individuals from various backgrounds.
With training, demonstrates knowledge of services and resources at CHR to direct the caller to relevant provider or program.
Stays abreast of all agency and clinic policies regarding access, no shows and scheduling.
Maintains documentation in compliance with agency and program standards.
Ability to meet key performance metrics.
Proactively resolve escalated customer issues.
Goes above and beyond by advocating for every customer concern and request.
Handle multiple responsibilities and balance customer priorities.
Assist clients with general questions and requests for information.
Provides excellent customer service to all clients and families.
Provides culturally & linguistically appropriate customer service to clients, client’s families and collaborative partners with available interpretation services.
Assist staff in promoting a recovery-oriented treatment environment.
Participates in staff meetings, supervision, trainings and other meetings as assigned.
May perform other assignments and duties as program and agency needs require.

QUALIFICATIONS:

Education: High School Diploma or equivalent required, bachelor’s degree preferred.

Experience: Minimum of 5 years of experience in a customer service-oriented role required. Intermediate to advanced typing and technical aptitude required. 2-5 years of experience working in a call center environment preferred. Prior experience working in a medical office or in social services preferred. Bilingual (Spanish speaking) required.

COMPENSATION*:

Starting at $19.28/hr min., and up commensurate upon experience.

Actual rates are determined at the time of offer and are based on relevant experience and internal equity, as well as adherence to our internal equity policy. Many of our positions offer program/location differentials and/or sign-on incentives. (Please note, for part-time positions this range would be pro-rated based on hours worked)

CHR is an equal opportunity employer, and we encourage all to apply.

Take the first step to a meaningful career and apply to CHR today!

EEO MINORITIES/WOMEN/DISABLED/VETERANS

Experience

Required

Minimum of 5 years of experience in a customer service oriented role required. Intermediate to advanced typing and technical aptitude required.

Preferred

2-5 years of experience working in a call center environment preferred

Education

Required

High School or better

Preferred

Bachelors or better

Skills

Required

Language - Spanish

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

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bilingual customer service jobs in connecticut

Bilingual Customer Service Agent-REMOTE- 7151

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Customer Sales & Service Rep I – Bilingual Preferred (English/Spanish)

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Customer Service Agent: Triage Center- Full Time - 7134

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